CBNA Mobile Banking Reviews

If I could leave no stars I absolutely would. I set up an external bank account to pay my car loan that I have through them and their process is to leave two small amounts in my account and enter them into CBNA to verify my account, they left 5 of them over 5 days, all of which didn’t work until the final day. Now a day before my bill is due and my account is finally verified, I can’t enroll in bill pay because it says my account isn’t valid, when it literally just said it was on my phone. You can’t pay on your phone, and you can’t pay on your desktop, so where are you supposed to pay? I spent 45 minutes waiting to talk to someone and this is the appalling procedure they directed me towards. If your bank cannot make technology easy, like literally any other company has done in the past 20 years, then don’t use it. Horrible bank and I do not recommend to anyone they have no idea what they are doing.

As an employee, I think CBNA is very user-friendly and easy to use. I really love how you can edit your preferred name. This is very important because I want to address the customer in a way that is most comfortable for them. I would say the most difficult thing is finding the eStatements that are now labeled as “Documents.” This can definitely be confusing for people. As a customer, the new look is very appealing and I love the new feature of adding external accounts. This has been very helpful for me personally. I love how you can message the employees with a question also. Great work with the new app, I love it!!!

So I really enjoy using CBNA its really easy to navigate, add accounts transfer money and get loans are able to get started right here. I have been using the mobile banking with my business and it makes taking payments simple. Response time is excellent no time wasted for loads or actions. Customer support in Bradford and white river branches are excellent I have had a lot of questions to ask as of late and Erin in the white river brAnch seems to make time on the spot to help me and that is the kind of personal investment that I give my clients so to see return service it as it should be.

I love the updated version of the this app app however, the issue with updating payments/usage of the card to CBNA information that is shown daily, can most times mess up calculations for others who have a small budget or a lot going on in which they forget what was taken out of the account(since it doesn’t show everything pending or not). If this could be updated just to show where the card was used whether pending or not, would be EXTREMELY helpful!

As a new loan customer I was very frustrated by how user unfriendly CBNA is, first to set up a log-in and then to find a way to make my loan payment. I had to call the company more than once to get someone who could actually walk me through setting up a log-in and then the payment process. It took several steps and is not a very clear system to use. Thankfully, I could set up autopay from my external account and won’t have to use CBNA for anything further other than to check on my balance. Setting these up shouldn’t be have been as difficult as it was. I have a few different banking apps and none of them are this confusing!

In-branch person to person service in LOWVILLE is THE BEST. Everyone is very helpful, professional and kind. I’ve had a lot of major life events packed into a year and they have been truly supportive.
As far as online banking, I find your website confusing at times, with holes in its structure. It is definitively not as intuitive as the one from my last bank, but your in-person service more than makes up for it. I’m loyal to your Lowville branch, for sure! Thank you.

Banking has always been one of those things that’s difficult to deal with as a transgender person because it relies on a legal name. When I saw it plastered in CBNA , I was angry and defeated, thinking I would have to see a name I rarely use every time I login. Until I noticed “edit preferred name” and watched it change instantly. Then had a message refer to me as my preferred name, rather than my legal one. I cannot begin to explain the overwhelming acceptance and love that this action alone has brought me.

It was extremely quick & easy to get started with CBNA and to switch between multiple account holders, as I manage a family member’s banking as well as my own.
Unfortunately, I had trouble finding my monthly statement - you’ve got to tap a specific account to find Documents,
and for mobile deposit of checks, the camera often requires multiple taps before it takes a picture. The sign out button was also hard to find.
Overall, I think this will work very well.

Everything is so easy to do on CBNA . I’ve had no issues with the bank at all since I’ve had my account with them. I wish I would’ve known sooner that this bank was right down the street from me I would’ve gone there along time ago and open an account. It was also very easy opening account for savings with CBNA .

At least you could have left the ATM there. I then went downtown to use the ATM last week and did not realize that you also have aperson to person there. After waiting for someone to use, the ATM side 10 minutes, I realized someone was on that side doing business even though no one was on the other side.

It seems sleeker and nicer to look at, at least. The messaging for the past few months from this bank was sort of cryptic and from a tech standpoint I’m not sure why they didn’t just update their old app (i’m guessing change of vendors/financial stuff?). Nothing to write home about except that you should download this instead ... because you literally have to if you want to do any mobile banking with this bank now.

Downloaded the new and improved app and found that I still am not able to log in.... same thing used to happen in the old one; password would expire, I would click the button to reset it so that I could put in a new one and CBNA would just quit on me. So every time my password expired I would have to call and bother someone to reset it for me. I thought this may be better but as soon as I tried to log in I get an “oops” error. On the bright side the design and graphics seems to be prettier.

The old app is so much worse than this! CBNA looks updated, easy to navigate, and so much more fresh! Great move community! I always said the only thing I didn’t quite like about your bank was the mobile banking, but you proved yourself worthy with this one!!

I really like this new app. It’s easy to follow and everything is so clear to follow. I don’t get kicked off while paying bills because I’m taking too long. I wish that I could go back more than 4 month. I love the fact that I have Face recognition to by pass my long password.

I use CBNA daily. My job requires me to travel all over NYS and I use my card on many Business related issues. With CBNA I can see how much I have, talk to a technician and many more things. One of the best bank apps I have come across.

I was reported to Experian for bad credit. I closed my account due to 2 deaths in the family. I was only with them for a couple of months. I never had any transactions with them except deposits.I didn’t even know I had a credit card. I called the bank & was told to call Experian to dispute the credit report. Really? I didn’t even know I had a credit card. This is a very horrible banking experience. If there’s a zero rating that’s what their score would be.

App is suppose to make things easier. It’s constantly incorrect on balances and does not update regularly to show most recent transactions. There is many times when logging in that it is not working and leaves you staring at an error screen saying try again later. Dashboard is random and a lot of useless clutter. Easier to just log onto website and complete task than see if app is working.

Allows me to do everything I want to, and shows real time transaction information with details of pending transactions. We use two different banks and this banking app is far and away better.

I set up transfer money from my checking account into my savings account for years time not once has the transfer taking please..only by doing it myself have I been able to transfer money from my checking account to my savings account I feel that you should look into this Problem because I’m really getting tired of calling customer service To set it up I don’t wanna medic transfer and it never works

The customer service is so friendly, efficient and helpful
They work really hard. I am with them for many years and I never be disappointed

CBNA is SO much better than the other mobile banking app. Highly recommend switching apps, makes online banking much easier and more convenient than the other app.

Thank you!! For creating a new app. The other one is awful!! This one is great. I highly recommend anyone to switch over ASAP. Wonderful!!!

Wow, the last app was really trash compared to this one. I was researching switching banks just because it was so bad, but I think I’ll stay now! Thank you so much!