Winix Smart app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Connection
62.5%

Something else
31.3%

Not working
6.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Winix Smart Problems 😠👌🔥

- WiFi feature is total crap

- Location permissions are intrusive

- Forced to use purifier without Wi-Fi

  5 Reported Issues: 😵🆘🛟🚨📢

ROD
2023-12-29

App is crap

Mindy Larouere
2022-07-11

Screen stays stuck on software updates and wifi disconnected. Tried everything How can I get the pop up screen for update to move

Caio
2022-07-03

My Winix model C535 is showing a error message blinking 2 fans of the fan speed indicator. What does it means ? Thanks, Caio

Lezette Escalante
2022-06-22

Screen stays stuck on software updates and wifi disconnected. Tried everything

David Latham
2022-03-14

After I run the Winix Smart App a "Terms and Conditions" screen appears. I click "accept all" then click NEXT and then I get an message that says "The user is not valid" with a CONTINUE button. At this point all I can do is click CONTINUE and when I do the screen displays the "Terms and Conditions" screen again, leaving me in a perpetual loop unless I click CANCEL. I uninstalled then reinstalled the Winix Smart App and that solved the problem for about 48 hours, but now the problem is back. Any help would be appreciated. Thanks in advance.

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  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WINIX INC., developers of Winix Smart.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Winix Smart Website

Privacy Policy: https://winixamerica.com/privacy-policy

Developer: Winix inc


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Developer: Tuya Inc.

E-Mail: [email protected]

Website: 🌍 Visit Tuya Smart Website

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Developer: TP-Link Corporation Limited

E-Mail: [email protected]

Website: 🌍 Visit Kasa Smart Website



About this app

Even if you do not allow optional permissions, you can still use the service limitedly. - Location (optional) : Needed to access your current outdoor air quality location. - Call (optional) : Needed to call customer service. (The Winix Samrt app never performs other functions using the above permission. - Alexa lets you use your voice to control your Winix Air Purifier by speaking commands through an Alexa device. - Enable the Winix Smart Custom Skill for Alexa to learn all commands for your Winix Smart Air Purifier.  Alexa – Click here to enable the Winix Smart Custom Skill for Alexa to learn all commands or Alexa lets you use your voice to control your Winix Air Purifier by speaking commands through an Alexa device.  * An integrated Winix Smart App to control Winix Smart Air Purifiers has been released.