Contact Winix Smart Support

by Knss

The purifier itself is great: I like the filter options, cleaning is easy, etc, but the WiFi feature is total crap. When I first purchased my Winix and set up the WiFi it worked great, I wasn’t having any connectivity issues at all and was able to check in on it anytime. But one night I think my power went out and after the Winix booted back up the WiFi started failing. I could no longer connect to the purifier through the app, the pairing option also no longer worked- so it went back to being a regular purifier that I had to physically turn on and off when needed. Which just as a purifier, works well, but the main feature of it being WiFi/smart connected went down the drain. They recently updated the app and I was hopeful that I could reconnect/pair my purifier to the WiFi again but once I get to the last step it always says “WiFi connection is unstable” and never goes through. Extremely disappointed.

by Borpsaws

The Winix app forces you to opt in to location permissions as part of connecting to Wi-Fi before you can set up a new device. This is intrusive and breaks the “no data is collected” promise in the app description. I’m fine with location-based air quality data for those who are interested, but I do not want that feature and am unable to set up my air purifier as a result.

Edit: the developer’s response here is not helpful (not to mention that it gets my name wrong). If the location information is only used to show outdoor air quality, it should be optional to enable and I should be able to set up the air purifier without enabling location. As it stands now, I still am forced to use my purifier without Wi-Fi. There needs to be an app update that makes location optional, not required.

by Mobilemind

One year later WINIX is a reject on all fronts- app, integration, web, air cleaner, filters, support experience. Inferior electronics, dysfunctional app. WiFi system fries itself after 6-8 months. Bottom line- buy a higher quality product from another company such as Dyson.

I’ll tell you the same thing I wrote to Costco HQ– do not buy WINIX products. Bad support for app. Replacement air filter boxes arrive already opened, crushed, or both. Support largely consists of reset everything and try again for app/cleaner, or contact shipping carrier for supply issues. Very weak and inconsistent handling of user credentials across apps (iOS/Android) and customer web site (poorly implemented WordPress).