Plantum app not working? crashes or has problems?

Plantum Status

Last Updated on 2024-10-02 by Freeplay Inc

I have a problem with Plantum

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

91.7%

Crashes

8.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Plantum Problems 🔥

• Requires users to pay for a subscription

• Does not allow users to upload photos of plants

• Gives inaccurate results when identifying pets

• Does not offer a free trial period

📋 11 Reported Issues:

Robert Briggs 2023-05-18

My NatureID app won't open at all. No tapping or anything I do let's the app go from the main screen and nowhere else.

Teresa 2023-05-04

Natural ID app won't open. It loads the first page then stops. I have checked all permissions and uninstalled, reinstalled.. Still nothing. I am using an Android, pixel 6. I downloaded app from Google play store.

Carrie Indestad 2023-01-22

I have been getting charged for NatureID Plant Identification and never signed up for an account. I would like to have this issue resolved, to be reimbursed, and to make sure I am not charged again. I did download the app, but there are no in dictation of having to pay anything. It doesn’t even say “in app purchases.” I didn’t even have the app on my phone anymore. I would like a print out of all of the charges I have gotten, and an explanation of how this could have happened. On the app, there is nothing to indicate that one will be charged when using it. I would never sign up for something where I would be charged every week.

Denise Reid 2022-12-07

Please cancel this subscription!

⚠️ Troubleshoot | Report Issue ⚠️

L 2022-09-10

Will not accept new card details

Kathy Bernard 2022-08-31

App won’t open

Amanda Harriman 2022-08-05

I just purchased the PlaantID app and the app is frozen. I can see the screen home page and it won’t respond to any taps

Stanton Daniel 2022-07-19

My App doesn't want to open

Jeff Carlson 2022-07-04

It will not let me use the app without subscribing to the premium service I’m not able to cancel to continue

⚠️ Troubleshoot | Report Issue ⚠️

Stephanie 2022-05-28

App crashes immediately upon opening Unusable

Antica 2022-04-24

I can’t open Nature ID app?

Showing 1-11 of 11 reported issues:

Have a Problem with Plantum - AI Plant Identifier? Report Issue

Common Plantum Problems & Solutions. Troubleshooting Guide

Table of Contents:

Plantum iPhone Issues and Solutions

Plantum iOS app crashes, not working, errors
Plantum iOS app network issues
Plantum on iOS has black/white screen

Plantum Android App Issues and Solutions

Plantum has errors/crashing/not working
Plantum server network connectivity issues
Plantum has black screen

Plantum iPhone Issues and Solutions

How to fix Plantum app crashes or not working on Iphone (iOS):

Close and restart the Plantum app on iPhone
Update Plantum app to the Latest Version for iOS
Uninstall and reinstall Plantum iPhone app
Update your iPhone to the latest iOS version

Fix Plantum on iPhone unable to connect to server/internet connection issues::

To resolve Plantum network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Plantum Android App Issues and Solutions

Fix Plantum not working on Android, crashes, errors or is unresponsive:

Force Stop the Plantum App
1. On android, goto Settings » Plantum » click [Force Stop]

Update Plantum to the latest version on PlayStore

Clear Plantum App Cache and Data:
1. On android, goto Settings » Apps » Plantum » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Plantum.

Fix Plantum unable to contact server/ Plantum internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Plantum » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Plantum » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Plantum