Contact Plantum Support
Published by Freeplay Inc on 2023-07-12 About: Need a smart assistant that will help you take care of your plants?
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How to Contact Plantum Customer Service/Support
Listed below are our top recommendations on how to get in contact with Plantum - AI Plant Identifier. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Plantum - AI Plant Identifier. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Freeplay Inc
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Developer: AIBY Inc.
E-Mail: [email protected]
Website: Visit Plantum Website
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https://aiby.mobi/wtplant/terms/en/
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Reported Issues: 25 Comments
By Lisa locurcio
8 months agoI have paid the yrly Membership and upon updating the app ...it will not let me sign in , instead is trying to make ne pay another membership
By Marc Lafrance
9 months agoMy credit card was charged a subscription fee, even after I cancelled during the free period trial. I am requesting a full refund for this charge. This is a request for refund of the $49 charged without my consent after I cancelled before the free trail deadline.
By Betty Burch
1 year agoHello my name is Betty Burch, I applied for the trail free Plant Lens app on Tuesday December 27,2022 at about 12:34 pm with my credit card, but i changed my mind and tried to cancel. I deleted the app, but I would like conformation because I can't afford this. Please remove my credit card from this account. Thank you Betty Burch
By Shelley R Van Meter
1 year agoI tried to cancel and get a refund. No one will respond to my request. Nature ID for plants app. What can I do to get help
By Max
1 year agoOnly paid “one-time” fee of $20 and have been really pleased with app (6mths) until today. ALL previous content gone, deleted. BUT, I can purchase a subscription for &1.99 per month. NO support number or email. TOTAL FUCKING FRAUD. Was a good app though. I’d go back to the platform you purchased this from and demand restitution for your purchase.
By Val
1 year agoI'm trying to cancel subscription. PLEASE DOES ANYONE KNOW HOW TO CANCEL. HELP
By Lori Knight
1 year agoI want to cancel this subscription. You have no customer service. Reported as fraud to bank.
By Tammie Riley
1 year agoI tried the supposed free app. And was immediately charge for a year’s subscription 34.99 I tried immediately to contact customer service and can’t even get a number to speak to a human!!! Not Free do not use!!!
By Maureen DeMarco-Omura
1 year agoI got the free app April 5, 2021 and loved it. I ordered the premium subscription on June 6, 2021. Sometime after that I cancelled my premium subscription but still wanted to use my free subscription. All of my data is now missing. All the pictures of my plants and my reminders for watering and fertilizing are all gone. I would like to use the app again and find all the data I spent hours inputting.
By Mark ritchie
1 year agoI tried the free trial but was charged £31.99 without consultation. Ridiculous.
By Nicolas Van Der Merwe
2 years agoHi I was wrongfully charged for the 60 USD Premium a year after I accepted to the 9.99 USD that was offered after I cancelled. I accepted 9.99 USD because it sounded reasonable but today after the free trial they charged me the original amount which is a deal breaker for me. I would please like a refund on this, it’s a lot of cash I’m not willing to spend.
By Cathy M Godes
2 years agoI made the mistake of signing up for the free trial, and unlike others, I didn't cancel before the 7 days....I'm still going to try to get a refund!!! Charging people who cancelled before the 7 days trial!!!!!...your app is a scam!!!!! It may be a good app but those charges are too hefty....and you can't operate like that!!!!! If you have a good app, then conducting your business is an honest way will bring you success. The more people who get in touch with Apple, the better the chances of stopping this practice!! My bank said not to do any free trials again...and I've learned this time!!!!
By Natalie Saiz
2 years agoHello I signed up for the free trial and was charged $30.00 dollars I successfully canceled I hope. And I am trying to get a full refund
By Kaylee
2 years agoFuck your guys scam of an app. Charging everyone including me $30-50 for an annual fee we didn’t ask for. This is a literal scam. You guys took all my birthday money from me. I hope your guys app gets removed from App Store.
By Jayasri Yalla
2 years agoI cancelled the app immediately but am charged for $49
By Natalie Harres
2 years agoWill you please cancel my subscription and get a a refund please. I thought it was a free app
By Prabath
2 years agoI like to cancel the subscription and refund my money.
By Shrishti
2 years agoThey charged me without selecting subscription and asking for confirmation!! I assumed it was trial version . How do I get my money back ??
By Vibha
2 years agoThey charged me for subscription with me subscribing for this “
By Sanjana Allam
3 years agoI was charged without me selecting an annual membership. I want to now cancel it and get a refund. How do I get my money back ?
By Rebecca Casey
3 years agoPleasw cancel and refund annual charge. I signed up for free 3 days. Canceled within 6 hours
By barbara yates
3 years agoI'd please like to cancel this app. I was under the assumption that it was free.please help
By DW880
Useless
You can take 1 photo total before it FORCES you to sign up for a free trial, or simply pay. That’s absolute nonsense and ultimately makes the app entirely useless. Who in their right mind is paying $60 a year or $8 a month to identify pets and plants? Honestly if you’re that into plants, they have books and plenty other free databases you can use for identification. This is overpriced useless nonsense. Honestly, the only reason why I wanted to take a second photo was because the first time I tried with my cat it gave me breeds that were not accurate at all. I read the descriptions and each one had specific characteristics my cat did not have. For example, the first breed match must have blue eyes, my cats are clearly yellow in the photo. The second breed match had “space between the eyes the same width as the eyes,” the space between my cats eyes are further than this. So on and so forth, my point is this app is USELESS! Do not install!!
By bananas10101
Eh needs work
I saw this app in a add and it looked very useful because we have a lot of plants and some of which are dying and we can not figure out why. So I decided to download it. After downloading it would not let me into the actual app unless I payed for a years worth of this app ($60). Yea ok Barbra, that ain’t happening, I deleted the app a minute later and went to the reviews to see if it was just a bug because I expected a little more from a app that had 4 stars. Nope that was no bug and I later learned that I had escaped a scam just in time for other people actually got tricked in to paying for it for a whole year. This is not a good app and it needs to give you a longer amount of time for a trial and not trick you into paying $60 dollars. I also have the question of this: the only reviews so far that I have seen are 1 star reviews so how does it have 4?
By B. Jones.
Try PlantNet instead.
If you don’t want to pay $59 per year, then this app is practically useless. It’ll give you 1 free identification (1 total, not 1 per day), and then it’s done until you pay. Don’t even think about using the “free” trial, as they don’t respect the 3 day window, and they auto-bill instead of asking if you want to go through with the upgrade. I’d like some sort of in-between app, where the free version is actually useful, and then the pro version has expanded features, access, etc.. Those who need the full thing undoubtedly find this app great, as it seems well put together, and fairly seamless. It just offers nothing for the casual user. PlantNet and iNaturalist are much more friendly to casual users, and as of right now, don’t charge for plant identification or anything else.
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