MyOncor app not working? crashes or has problems?

MyOncor Status

Published by Oncor Electric Delivery LLC on 2024-01-26

More power at your fingertips. With MyOncor, customers can instantly access
their account and report outages, manage new service requests and receive
real-time updates from Oncor.

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Reported Issues: 1 Comments

By Stacey Copeland 11 months ago

My locations are no longer showing in the app. I tried to add them with address, phone number ESI ID and Meter number, but each time I input NRG as my electricity provider, it doesn't find NRG and I can't continue. How do I get my locations back in the app?

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Common MyOncor Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyOncor app on iOS and Android devices. Solve all MyOncor app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyOncor iPhone Issues and Solutions

MyOncor iOS app crashes, not working, errors
MyOncor iOS app network issues
MyOncor on iOS has black/white screen

MyOncor Android App Issues and Solutions

MyOncor has errors/crashing/not working
MyOncor server network connectivity issues
MyOncor has black screen

MyOncor iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyOncor app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyOncor app crashes or not working on Iphone (iOS):

Close and restart the MyOncor app on iPhone
Update MyOncor app to the Latest Version for iOS
Uninstall and reinstall MyOncor iPhone app
Update your iPhone to the latest iOS version

Fix MyOncor on iPhone unable to connect to server/internet connection issues::

To resolve MyOncor network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyOncor black/white screen (blank screen) on iPhone:

Follow the MyOncor iOS app troubleshooting guide Here →

MyOncor Android App Issues and Solutions

Fix MyOncor not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyOncor app issues:

Force Stop the MyOncor App
1. On android, goto "Settings" » click MyOncor app. » click "Force Stop".

Update MyOncor to the latest version on PlayStore

Clear MyOncor App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyOncor app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyOncor.

Fix MyOncor unable to contact server/ MyOncor internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyOncor » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyOncor » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyOncor on android.

Solve MyOncor black/white screens issue on Android:

Follow the MyOncor android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oncor Electric Delivery LLC, developers of MyOncor.

100% Contact Match

Developer: Oncor Electric Delivery Company LLC

E-Mail: [email protected]

Website: Visit MyOncor Website

About this app

More power at your fingertips. With this app, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor. *To use this app, you must be a customer in the Oncor Electric Delivery service territory.