MyOncor app not working? crashes or has problems?

MyOncor Status

Last Updated on 2024-12-08 by Oncor Electric Delivery LLC

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1 User reports:
App has problems

User reports 1

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📋 1 Reported Issues:

Stacey Copeland 2023-05-16

My locations are no longer showing in the app. I tried to add them with address, phone number ESI ID and Meter number, but each time I input NRG as my electricity provider, it doesn't find NRG and I can't continue. How do I get my locations back in the app?

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Common MyOncor Problems & Solutions. Troubleshooting Guide

Table of Contents:

MyOncor iPhone Issues and Solutions

MyOncor iOS app crashes, not working, errors
MyOncor iOS app network issues
MyOncor on iOS has black/white screen

MyOncor Android App Issues and Solutions

MyOncor has errors/crashing/not working
MyOncor server network connectivity issues
MyOncor has black screen

⚠️ Troubleshoot | Fix Now in One Click

MyOncor iPhone Issues and Solutions

How to fix MyOncor app crashes or not working on Iphone (iOS):

Close and restart the MyOncor app on iPhone
Update MyOncor app to the Latest Version for iOS
Uninstall and reinstall MyOncor iPhone app
Update your iPhone to the latest iOS version

Fix MyOncor on iPhone unable to connect to server/internet connection issues::

To resolve MyOncor network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MyOncor Android App Issues and Solutions

Fix MyOncor not working on Android, crashes, errors or is unresponsive:

Force Stop the MyOncor App
1. On android, goto Settings » MyOncor » click [Force Stop]

Update MyOncor to the latest version on PlayStore

Clear MyOncor App Cache and Data:
1. On android, goto Settings » Apps » MyOncor » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyOncor.

Fix MyOncor unable to contact server/ MyOncor internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MyOncor » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyOncor » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyOncor