🏷️ About: More power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor.
by Wanderer KJ
My power is out and I can’t get MyOncor to work. When I try to add my location, it won’t confirm and add. It’s requesting confirmation of the phone and e-mail but it’s not even displaying the e-mail on the screen. It’s displaying the address, my name and my phone number. It isn’t even displaying an e-mail address line. If I open the Edit screen to Save, it wipes out my address and leaves a period on the line. Grrrr....What good is it if you can’t use it when you need it most?
by Sabosschildress
Latest update - app was working before latest update - now won’t work “Must have iOS 13.2” my phone is up to date but unable to go back to previous version before update - verify you are on iOS 13.2 before you download - Not good
by IPad Mini User 75000
As a preliminary matter, MyOncor requires you to register yout address and phone number, along with the name of the retail electric provider at your adress. Although I carefully and correctly entered all this information, MyOncor continued to give me an error message that my information was incorrect. Useless app, but you get what you pay for since it's free
by Camcamaro1991
Since the latest update, Adding my information is convoluted then when getting to step three it locks up unable to proceed I’m not able to use MyOncor or report power outages if I could give this a zero stars I would’ve
by Scozzari4
I have been trying to submit a power outage report for the past hour. We have been without power for over 8 hours now. The submit feature isn’t working at all and doesn’t appear to be coded properly.
by Back To Miles
MyOncor is horrible and a waste of our money sense we are paying for it. Oncor doesn’t keep up with anything where I live tree trimming, lines and power goes out about once a month and sometimes more often and MyOncor only works when it wants to just like Oncor. Prices for there service goes up and quality goes down.
by Mataboy33
MyOncor limits you to only 24 ESDI locations. I have over 35 that I need to monitor.
by Xcvgfdsw
They need to spend some time working on how the alerts and other overlays look. Cannot see bottom of message and scrolling not working for small screen iPhone. Not everyone used a monster screen. The displays should be adjustable but they are not. Just a total lack of debugging. Really unprofessional!
by I.am.john
When clicking on the text message sent from Oncor with an invitation to download their app, you may/will be prompted to download Microsoft’s Sharepoint app. Instead of stalling Sharepoint, scroll towards the bottom of the page and click on MyOncor Store or go directly to MyOncor Store and search for Oncor.
Is next to impossible to contact Oncor in this regard without lots of digging.
by Methisaleh
My I-phone will not download the new updates because it’s too old. Box appears giving me choice to use older version but it does not function. So I have an app I cannot use unless I spend all kinds of money for a new phone.
by TxFred
Love the ability to report from my cell but the “updated” App appears to not be compatible with my iPhone 6. Why? Seems presumptuous to assume everyone has updated.
by Poor1951
My iPhone tops out at iOS 12. Do I need to buy a new iPhone to use MyOncor?
by Jenoseph
Love, love, love it! Quick updates and easy access at my finger tips. Thank you!
by JBouv79
It’s nice to look at all the features as it relates to a commercial business. The monthly billing display and ease of creating an outage is very streamlined and user friendly. I can see kW and power factor on the front page and even outage reasons and work orders. Great addition for customer service.
by SusanBinu
Great way to be connected with Oncor to report outages or for any other services . Very easy to use MyOncor .
by Rhopper1
MyOncor is so great! I can’t wait to use it if there’s a power outage (but also hope I never have to!). Love the informative video too.
by A_Miller_99
Really helpful app to submit service requests and view outage information, when needed!
by Dbankhead
Extremely user friendly - even for someone who is not tech savvy (like myself)
by Ams4444
This gives me ability to report outages in 3 clicks total. Pretty well organized lightweight app brings lot of value to users.
by GeorgeHUT2005
I had the pleasure of being woken up by my wife to tell me the power was out..at 2 AM 🤦♂️ Anyways, MyOncor. is great! I reported the outage and started receiving texts alerts shortly thereafter.
by TBTOA
I cannot get it setup as it will not accept my retail electric provider as Discount power.
by DanM329
MyOncor sends you to a website for outages as before. There is no reason to download it and give your information to a third party website developer that laces their app with five star reviews.
by DSmith8
MyOncor should get a zero. Can’t even associate with our residence. Zero zero zero stars!!!!
Obviously outsourced to India
by Tdmanderson
App is super helpful when the power goes out! Snappy. Way to go Oncor!
by Suzanne Conway
What a great app!!! So much good information!! So easy to use. Thank you!!
Yes. MyOncor is very safe to use. This is based on our NLP (Natural language processing) analysis of over 167 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for MyOncor Is 52.7/100.
Yes. MyOncor is a totally legit app. This conclusion was arrived at by running over 167 MyOncor User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyOncor Is 66.2/100..
MyOncor works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor.
*To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.
More power at your fingertips.
