Brex Reviews

Brex Reviews

Published by on 2024-10-23

🏷️ About: Brex offers corporate cards, expense management software, and business accounts for growing companies. The Brex mobile app makes it easy for founders, finance teams, and employees to access their Brex cards for easy spending, close out expenses, check spending limits and balances, send and unblock payments, and more — on the go, around the world.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
50.9%

😎👌🔥 Positive experience
34.6%

🙄💅🫥 Neutral
14.5%

~ from Justuseapp.com NLP analysis of 5,595 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Good app

- Secure app

- Free basic account

- Free ACH, free wire, free bill pay for business account

- Increases business credit rating



Read 35 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Forcing a receipt with notifications

2022-05-23

It's infuriating that I cannot get rid of the red notification bubble that is for adding a receipt to a transaction. This makes me turn off all notifications even though I want the others but not a persistent, non-dismissible notification about adding a receipt to a transaction. This was a bad design/UX decision.

Frustrating Login Process

2022-06-24

I used to like Brex and now it constantly logs me out and claims my 2-Step Auth. App is incorrect — reaching out to support based on their “help” steps is unavailable through mobile which causes even more problems when trying to troubleshoot.

Brex itself is okay and primos Roy used for uploading receipts WHEN it allows me to log in. Otherwise, it’s very basic and doesn’t provide much functionality.

Mostly Great, but…

2022-07-25

All around, this app is a good service. A smooth interface, easy color scheme, functional menu, handy system, and general usefulness are a few of the good qualities. A++ to its multiple account capabilities (though currently only available on the website), super quick and free domestic wires, multiple company owner acceptance, text-back feature for receipt saving and such, great accounting help, and so on. The awfully long time it takes to deposit a check, the limited app features (though they say these will be resolved in coming months, at least as of Jan 2022), the lack of allowing several physical cards, the lengthy questionnaire forms for check & wire sending/receiving, the annoying incompatibility to instantly receive funds like any other bank via debit card transaction through services like PayPal or Venmo… yeah, these are all not great features. But overall, this app has room to grow and improve. I could really see it becoming a seriously amazing, ultimate #1 business banking solution… and I’ll certainly update this review when it does. ;)

So easy to use...

2022-08-26

Didn’t even know that there was a debit card this easy to use — makes reporting to my employer super simple

The GOATs

2022-09-27

Been using this app for a year and never felt more respected and cared for by a financial institution in my life. Thank you. Please don’t change!

Brex card

2022-10-28

I recommend this app to anyone looking for a simple, but affective way to build business credit. this app is simplicity at it’s best!

Great App; Needs Enhancements

2022-11-29

Overall, it’s a good app but very basic in tasks that can be completed in comparison to when signed in on web browser. Brex should at least allow the Admin/Account Owner to issue Virtual cards and Invite folks to onboard to the account. As it is now, Brex pretty much allows for Deposits, Transfers and view/approve Transactions. To summarize, add more capabilities for Admins and also create a view for iPads. My iPad view looks like I’m viewing from my phone. It should scale and fit the entire screen.

Great Card

2022-12-30

I use it for my business and makes life easier running a company. Thanks very much this app, you rock! :)

Really hoping that it builds my business credit fast!

2023-01-31

Will update soon.

Business Account

2023-03-04

Excellent Platform for organizing my expenses & so much more & a great company to help build business credit. Very pleased with my account

SO EASY TO USE

2023-04-02

The this app Mobile app is so smooth and easy to navigate. It’s not clunky like other mobile apps and makes it simple to manage my expenses.

Very easy to use

2023-05-04

I love Brex - so easy to use and the prompts are so intuitive. Makes managing my business receipts a breeze.

Big Brex Guy

2023-06-04

I’m a big fan of using this app. It’s so much more simple than any app / expense product I’ve used in the past. 10/10 recommend

Easy intuitive banking App

2023-07-06

Works well - rarely presents issues with functioning…Brex is incredibly easy to use.

The Best Bank in the world

2023-08-06

I am so glad I came across this app! It is a game changer for my business and has made life so easy! Thank you to the fabulous team behind the scene doing this incredible work

Easy to use

2023-09-07

Very easy to use. Taking a pic of a receipt via text makes uploading my receipts very easy. Very helpful since I’m in the field working from property to property and I’m always on the go

Great if your just getting started

2023-10-09

They process everything so quickly and offer read customer service

Easy to use

2023-11-09

Quick, efficient way to handle expenses. You get a text when you spend anything and can just text back a photo of the receipt

Sorry something went wrong

2023-12-11

I received a letter saying I’m not approved but it’s also saying an account is set up in my business name. When I try to log in I get hit with what’s in the title. Do I or don’t I have an account?

Service provided better than Big bank

2024-01-11

Great secure app , free basic account , Free ACH free wire free bill pay for your business account , most important it increases your business credit rating , where have you seen that before .

Worst business app earring don’t use it

2024-11-23

This customer service was terrible they really dnt help you with much and they are not clear at all about terms of use I was looking to buy not knowing it’s prohibited and they close my account the next day no customer service to speak to and they seized my money thx but no thanx I’m done

Unprofessional and a complete waste of time

2024-11-23

I deposited funds into my card and waited a week before using the card. Once I tried using it, I received a text message stating my card has no funds. I reached out to customer service and after speaking and waiting for almost an hour they tell me the department that handles cash isn’t in on the weekends.

Do yourself a favor and find a real bank.

2024-11-23

Two days after opening an account and initiating a transfer I got an email saying that my account was suspended and under review. With any attempt to contact support they simply point at their terms and conditions.
I had to wait 5 business days for a decision. Then I get an email saying that my account was closed and their decision is final.
Now I got a transfer in limbo and I'm jumping through hoops to get my money back.

Save yourself the aggravation and get an account with a real bank.

Crashes and endless loop

2024-11-23

I made the mistake of initiating the chat function in Brex and it has not stopped crashing since. I have deleted and reinstalled Brex 15 times on an endless loop of frustration. It isn’t until the agent on the other end closes the chat due to inactivity that I can actually open Brex . I only know because I signed up for push notifications that continue to appear even though my app is inaccessible. The contact us page just trying to sell me on services, which is enormously frustrating.

Not a good card and company

2024-11-23

They need to be clear about their business. It is a risk free Credicard company.
They control your startup bank account. If it goes below a certain amount, they will put your limit to zero and will charge immediately the debt.
Therefore, I only recommend you to use it if you you are in very stable cash situation (which is not always the case of a many early stage startups)

THANK YOU BREX for giving us an app!!

2024-11-23

Finally!!! The long awaited app is here and it was so worth the wait! Brex is so intuitive and well designed. You can upload receipts right into Brex , manage your cards, and get push notifications. This is the future of fintech. Bravo, this app! Thank you for listening to your customers!

Expenses on the go after every swipe

2024-11-23

Love getting all the notifications and being able to add my memo + upload receipt straight from my camera.

Smoothest App

2024-11-23

Brex is super user-friendly and clean. understood how to use all different functionalities right off the bat. Keeping track of my transactions and uploading receipts is super easy. Thanks this app!

Receipt capture never been so easy

2024-11-23

Can’t believe how easy this makes my life while traveling. Especially internationally, attach receipts and memos in seconds. Love!

Convenient and easy to use!

2024-11-23

Love my this app card already and this adds a layer of functionality that is super helpful. Great app! Well done team :)

Helpful and useful

2024-11-23

Helps keep my small business organized as it scales. The easy notifications and spending history allows me to easily track down trends.

The user experience is much superior to other companies’ apps! Awesome visualizations of my spending history MoM. Thanks, this app! I expect you guys to blow the competition out of the water.

Ease of use and sleek design

2024-11-23

Makes expensing and transaction tracking so easy. Receipts and memos done just like that! Not to mention it just looks super sleek and professional!

AMAZING APP

2024-11-23

This is the best app and works seamlessly with their already fantastic card. Love that I’m able to manage expenses and track spending all in one place!

My new favorite app

2024-11-23

this app makes everything so easy. Brex is no different - great for capturing receipts, adding memos, locking cards, etc.

Great App

2024-11-23

Finally this app' mobile app! Super easy, just like their card product



Is Brex Safe? 🤗🙏


Yes. Brex is very safe to use. This is based on our NLP (Natural language processing) analysis of over 5,595 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Brex Is 40.5/100.


Is Brex Legit? 💯


Yes. Brex is a totally legit app. This conclusion was arrived at by running over 5,595 Brex User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Brex Is 57.4/100..


Is Brex not working? 🚨


Brex works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Brex? Post a Review




Features

Brex cards and accounts also integrate with your existing tools, including Rippling, Gusto, Expensify, Sage Intact, Intuit QuickBooks, Xero, NetSuite, Slack, and SAP Concur, to help you streamline processes, sync data, and close the books fast.

The Brex mobile app makes it easy for founders, finance teams, and employees to access their Brex cards for easy spending, close out expenses, check spending limits and balances, send and unblock payments, and more — on the go, around the world.

Brex offers corporate cards, expense management software, and business accounts for growing companies.

Brex is highly rated by customers, with a 4.8/5 rating on G2, 4.8/5 rating on Capterra, 4.5/5 rating on Trustpilot.

And 95% of customers say that switching to Brex is easy.

Download the app or visit brex.com to get started.

  Customer Service/Support
Developer:
Brex

Contact e-Mail:

Website:
🌐 brex.com

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