FreeStyle Libre 2 app not working? crashes or has problems?

FreeStyle Libre 2 Status


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⚠️ Most reported problems ⚠️

Something else
29.4%

Connection
28.4%

Not working
28.4%

Crashes
10.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of FreeStyle Libre 2 Problems 😠👌🔥

- Scan not always available.

- Low alarm cannot be disabled.

- Sensor can be knocked off easily.

  107 Reported Issues: 😵🆘🛟🚨📢

Judy Leake
2022-07-29

Sensor fell off arm. Had 2 days remaining on sensor. Put on new sensor. Two days later new sensor stopped working. Message said new sensor needed to be replaced, no good anymore. 12 days wasted. Had to buy another sensor. What happened.

AliceBixby
2022-07-25

My daily pattern not working

AliceBixby
2022-07-25

My daily pattern not working

Joan Cwi
2022-07-24

I am a new user. In my first order I received 6 boxes of sensors, enough for three months. Two of those boxes were defective. In the first the IDs did not match between the sensor and the applicator and the instructions said not to use in this case. In the second the applicator did not have a needle, so useless. I complained about the first situation to the online hotline. It was a difficult experience because the hotline person spoke very accented English and was hard to understand. But they did send me a replacement. I opened the replacement today, and lo and behold it also did not have a needle. Something is very wrong with Abbott's quality control!! My second shipment is supposed to come any day now, so I am using finger sticks to monitor my blood sugar control. I will give this product one more try as I found is easy to use and helpful in control--didn't find so much discrepancy in readings as others reported. But I'm not optimistic--a 33% defective rate in a healthcare product is just wrong.

Lawrence
2022-07-22

When I bring up app to check my levels check gloucose comes up but I can’t get any further than that. It’s been like that for 2days??

Deanna Downs
2022-07-20

I uninstalled and re installed app via androiddue too error readings. Sensors were placed correctly each time. Used 3 sensors so far. Never had issues before.

Deanna Downs
2022-07-20

I uninstalled and re installed app via androiddue too error readings. Sensors were placed correctly each time.

Lindy Manalac
2022-07-19

Sensor ended early... i had just put on my new sensor last night. In the beginning it would keep alarming that it loss the signal. When I woke up to check my sugars the next morning it said that sensor has ended.

Darryl Chestnut
2022-07-17

App keeps crashing

Shane Walker
2022-07-16

Not one to complain, but as of last three months may have used 2 out Of six sensors without problems. Didn’t know that I could return for replacement. Thought that it was my phone so purchased reader, still had same problems. Now instead of on and off signal issues, and wait 10 minute messages I have gone through (2) more sensors and told to replace again. I am loosing faith in Libre Sensor ability to work period anymore. Wasted too much money at this point not to at least trying to find answers. Guess I need to purchase strips for meter again, too good to be true “usually is”.

Karla Perez
2022-07-14

I have an iPhone SE. Have had no problem reading the sensor till last week. When I tried to scan the sensor the response was: Scan Error. Your scan was unsuccessful. Tap the scan button and scan again. OK. I would scan again and it would work. but 4 days till the end of the sensor, I could not get a reading. Applied a new sensor, Scan Error again, no reading. Called your help desk, no help to correct the problems. But will receive new sensors. I need help to "reconnect" sensor to my iPhone!!!!!!

Edgar Roca
2022-07-13

Libre 2 app crashes as soon as I try to open it, uninstalled and reinstalled with no luck, iOS 16 beta, IPhone 12Pro. Please help me find a solution. I don't seem to be able to restore iOS prior to beta 16. Very frustrating!

Roberto Chang
2022-07-12

The Freestyle libre 2 app for android always shows a difference of about 25 points lower than my manual sensor. Is it my sensors or the android phone? The sensor are too expensive to be wasting. Request advise

Jason
2022-07-10

Libre 2 app crashes as soon as I try to open it, uninstalled and reinstalled with no luck, iOS 16 beta, IPhone 12Pro. What do I do now?

Declan Sherlock
2022-07-09

The libre link up is not sending info to the phone of the parents even though the have been granted access. As a parent I am not receiving any readings now at all. The last few weeks the reading were slow to alert on my phone...ie a 15min delay at least from time of scanning with my childs phone. Now nothing is coming through and alarms are not going off on either of the parental phones linked to our sons app via libre link up. His alarms are still working.

Vanessa
2022-07-08

Had a crazy high reading. 15 minutes later i get a can’t read message and to wait 10 minutes. 4 cycles of waiting and it doesn’t look promising.mi have to pay cash and can’t just toss this sensor out and apply a new, million dollar one! I’ll try to call them in the morning. Meanwhile i have no strips to do a poke! FRUSTRATING.

Larry Moore
2022-07-08

My phone app has always worked fine, but I just put on a new sensor(same kind) and it's now saying the sensor is not compatible with libre 2.

Suzanne M Sullivan
2022-07-05

my meter alarm keeps going off saying it can't find me when its in my pocket or on the table-less than 2 feet away-happens several times a day

Madhu C
2022-07-05

Libre2 app crashes on launch on iPhone. Started today July 4.

Jonathan Graham
2022-07-03

My app upon clicking to open it immediately crashes. This started yesterday (2 July), and it is still occurring. I have an iPhone 2020 SE with 15.2.1 software update.

JGP
2022-07-03

Keep getting message " alarms not available "; what gives?

Gregory Freeman
2022-07-02

Iphone 12 Pro Max running iOS 16 Beta. The app immediately crashes when you lunch it. None of the other versions work either. I can't scan my sensor. Help!!!

Chelsea Medina
2022-06-30

I’ve had problems with my app and my sensors. First thing I had my sensor on and it was working fine then I tried checking it again and it said I needed to replace my sensor even though I still had 7 days left. So then I changed my sensor and it worked fine but today I try to click on the button on the app and it will not let me scan my sensor so I have to go check my sugar by finger stick. This is why I got the libre to prevent me from having to do constant finger sticks but now that it won’t even let me scan my sensor it’s a real inconvenience. Please help

James T ONeill
2022-06-24

worst software i have ever seen---and i managed large scale internet s/wdevelopment since 1976

Cynthia
2022-06-22

Just got new sensors for Libre 2. I haven’t used them in awhile but my doomsayers I need to start using it again. Used to work great (about a year ago) but now I can’t even get the app to open on iPhone XR using last software. Any help on this????

Bob Grinham
2022-06-15

new user, down loaded app, sensor read wait ten minutes several times. slept and tried again now reading replace sensor?? expensive sensors, any help please

Jinny Herman
2022-06-14

Hi, I called this morning bc my reader has been glitching, after I choose an option or before, the screen goes blank. He insisted it’s my new sensor but it’s clearly the reader. Now I can’t get it to stay on long enough to get a reading. On 5/29 I was sent a new sensor due to me being prompted to start a new sensor when it was only 4 days old, that’s never happened before and it’s when my reader started acting up, I’m sorry I was unable to send the used one back bc my mom thought it was trash. I don’t even know if I was being sent a new sensor for the exchange from today. Idk what to do , please help me. Thank you

Shawn H
2022-06-09

This is junk! Had my 1st reader and 2 sensors. The 1st Sensor worked for 4 days and just stop. The Reader could no longer read the sensors and was to replace. Have 2nd sensor on and again a few days later the reader could not read the sensor. Again the reader was "need to replace sensor". Called FreeStlye Libra2. No one there has English as their main language, grrrrrr. Get in the mail a new reader and 1 sensor. WTF. was told I was getting 2 sensors. Cleaned the arm up and put the new Sensor on and the reader is working. 16 hours later. The reader cannot read the sensor, again "please replace sensor". I do not want The Free Stlye Libra2 and will return it. If you are lucky and your stuff works, good for you. If you are thinking about getting this. Do NOT waste your time with it. It is JUNK! I called back the 2nd time to let them know the reader failed to read the sensor. The Lady on the phone kept saying the sensor fallen off. The sensor fallen off. She stopped after i asked her what the F@#$% is her problem. NOPE the sensor still on arm and READER will NOT read it. Then I asked me to replace with new sensor. Then I ripped the now not working sensor off my arm. Stay away from this, it is junk until they can fix it.

Amanda
2022-05-31

Libre 2 app is reading sensor error, recheck in 10 mins for 24 hrs now. I have been unable to get a reading all day! This is so dangerous!

Dorothy J Lowry
2022-05-31

There is little consistency with libre 2 and blood finger stick counts. It can be of by 40 points. Sometimes higher and sometimes lower. I have no faith in the libre 2 results so I am blood testing just as often as I was before.

Showing 61-90 of 107

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About this app

To receive alarms and glucose readings on your FreeStyle Libre 2 Reader, you must start the Sensor with your Reader.  To receive alarms and glucose readings on your phone, you must start the Sensor with the FreeStyle Libre 2 app.  Other trademarks are the property of their respective owners. 1] If you are using FreeStyleLibre2 , you must also have access to a blood glucose monitoring system as FreeStyleLibre2 does not provide one. 2] Alarms you receive do not include your glucose reading so you must scan your Sensor to check your glucose.  Alarms and glucose readings can only be received on your phone or your FreeStyle Libre 2 Reader (not both).  The FreeStyle Libre 2 app is intended for measuring glucose levels in people with diabetes when used with a FreeStyle Libre 2 Sensor.  The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott.  Note that the FreeStyle Libre 2 app and Reader do not share data with each other.  FreeStyleLibre2 is only for use with FreeStyle Libre 2 Sensors.  The FreeStyle Libre 2 app is only compatible with FreeStyle Libre 2 Sensors.  For complete information on a device, scan your Sensor every 8 hours with that device; otherwise, your reports will not include all your data.  Before you start your Sensor, choose which device you want to use.  For more information on how to use FreeStyleLibre2 , refer to the User’s Manual, which can be accessed through FreeStyleLibre2 .  Consult a healthcare professional to confirm if this product is right for you or if you have questions about how to use this product to make treatment decisions.  The world’s #1 CGM from Abbott takes diabetes management to a new level.  You can upload and view data from all of your devices on LibreView. com.  Compatibility may vary between phones and operating systems.