FNBT & FCB Mobile Reviews

why tease the option of mobile deposit if it is going to continuously malfunction rejecting perfectly clear check images randomly and even just this moment I’m taking an image of my check and FNBTFCB alters where the check is. It is literally lined up with their guidelines for the signature and blabla underneath but when you take the image it is cutting off the entire portion in the image. When you move to account for this malfunction the image is still clear but now of the entire check zoomed out much more than you just were and will still not accept this image either. Another random outcome is a solid blur completely unfocused image regardless of what your talking an image of. This’s a pathetic excuse for an app of a bank in real life but with the lack of any incentive whatsoever percentage wise for savings etc I don’t think the customer is something they seem to care about.

Update: started working again, it only wasted an hour attempting mobile deposit this time, honestly an improvement from last two times most recently.. I can’t go above one star right now this’s ridiculous

It’s launch day and despite having everything I needed, there’s no response or way to get into FNBTFCB and even tried getting that one time use password but to no avail. Also the first reviews were 19 hours ago before launch so that’s just very weird to me. Almost like dev team making sure their new app gets some good comments and ratings.

As well, the old app doesn’t work, nor the old site, which means if a tiny technical hiccup occurs, customers are left in limbo and not able to access their accounts. So I guess this is more of a CEO problem. Terrible planning or at least terrible homework on FNBTFCB and site dev team, but above all, just no contingencies. I knew this would be a problem so I’ve started a relationship with another bank. Oh, and I was on hold waiting to speak to a rep today for 40 minutes before they hung up on me. So hurray. If the board actually cares to read a review, I hope it’s mine and shown in a PowerPoint one day, because this is how you lose assets and lending power.

My FNBT APP was working fine before the update. The search bar at the too of my transaction list let me easily find whatever deposits or withdrawals I was looking for by using the search bar. Now I can pull furn and see the search bar, but I cannot type in it so basically it’s useless. That was a very good feature that I really miss. I saw the chat/message option on FNBTFCB and sent a message about the issue. Crickets. Zero response. This leads me to have even less appreciation for FNBTFCB , the costumer service, and the bank in general. This is a bug Texas bank - I expect more from them, the technology, and the customer service. At least I can still see my accounts in real time and transfer funds quickly between them.

Couldn’t give it zero stars. Mobile check deposit sounds like a convenient way to put your money in your account without going to the teller but BEWARE. They’ve put a 9 business day hold on two checks of mine and are unable to work with me to make any funds available to me. I deposited one for $375 on Tuesday, Feb 2nd and they tell me that it won’t be available until Saturday, February 13th. The same scenario with a check for $1100 which I deposited on Thursday, February 4th. I won’t be using their mobile check deposit and will withdraw my funds as soon as they become available. I was told by a bank manager that checks from local banks only take a couple days to clear at the most. I will be looking for a new bank as soon as I have my money in hand.

Can’t log in most of the time and FNBTFCB doesn’t update your account in real time which causes obvious problems with potential overdraft issues. Not surprised though and definitely will be looking for another bank because this is the opposite of “convenience”.

There is absolutely no way FNBTFCB was thoroughly tested before being released because there are simply too many issues. I would advise people to continue writing bad reviews until something gets fixed. This bank thinks it can prioritize other things over customer satisfaction and I hope it becomes their downfall.

I’m ashamed to be affiliated with this bank and I NEVER write reviews but the sheer frustration was too much. People need to know when to walk away from something and this was my wake-up call.

FNBTFCB itself works great & has much needed new features. FNBTFCB upgrade was needed in order for FCB to compete with other leading financial institutions. The road to switching over might’ve been a little bumpy, but once you’re able to log in to the new app you are able to see that it was well worth it & necessary. From being able to see your account number to budgeting tools, zelle, & adding all your bank accounts/credit cards in one place has really been a huge upgrade from the previous app!

I can’t get into FNBTFCB at all. It won’t take any of my information saying it’s incorrect can’t reach anybody for help or information on my acct. I had already sent a couple emails to get a new login in using the forgot my user. It had me type in my email saying it must be linked to the acct. next page goes on to say if you don’t get a response use another email. Which made no sense to me cause I don’t have multiple emails. Very disappointed but kind of expected so what can I say get what you pay for.

Like many others, the new app did not function and the old app and website was disabled too soon, leaving us desperately trying to get into the new app. Once beyond that nightmare, finally, we have an upgraded app with more functions and no clue how to use them. Trial & error is a very uncomfortable experiment when all your money is potentially at stake! I guess some people are comfortable with tossing their finances around between points unknown for the sake of point & click convenience, I’m old fashioned enough to know the comfort of a hard earned buck in my pocket without persons unknown taking it out and playing with my money.

FNBTFCB is a clear upgrade over the previous app. So many new features including bill pay and fund transfers that the previous app didn’t handle. New analyzation tools to help you know where your money is going. I’m still experimenting with them.

This is a good change people! By the current rating (3.8 stars as of the time of this review), i’m sorry to see that people aren’t taking to the transition well given that the functionality and graphics show decisive improvements.

I have used the previous app and it loaded really slow and was so easy to lock yourself out even if you knew your password. THIS... this right here!! WOOOOOW! Major upgrade and as long as you followed the directions to the T getting in is easy breezy. Although I am upset they no longer offer the 4 digit pin anymore I do understand that safety and security of my bank account is important. Any time I have a question or need help with my app the tellers are always nice and helpful 😁

Its been almost 2 months and 3 calls have already done and the reps I usually get over the phone tell me issue is resolved and will send me a new temporary password , but once I enter it in still shows me same message that my account is locked and need to call again. I'm simply tired of everytime having to call to get my balance thats ehy I had FNBTFCB to track my expenses but without being able to log in whats the point of having it.

I do t really trust banks but im enjoying this one so far although I don’t agree with the fee they charged because of insufficient funds if you don’t have over draft because I believe that if you don’t have money in the account then that’s on the account holder and that person will simply need to use another form of payment or just not buy the item. I don’t think it’s fair that the bank charges that fee but Im excited to have opened an account

I’m loving the new app! Now the first 4 days after it went live I wanted to close my account. I couldn’t get anyone to answer the phone, I held for 47 mins one time and it just disconnected. I couldn’t text to get a new password because my phone number had changed and it never sent me the password to my email as I requested. Very frustrating!! But once I finally got thru 4 days later and could log in I LOVE IT!! So much better than the other one.

Update: App seems to work ok now. I haven’t gone through all of the features, but it works now for what I need.

Original Review: When I tried to check my balance on the old app, it told me I had to text a number to reset my password and download new app. This new app does not recognize the temp password it gave me, so I clicked the link to Forgot User ID just in case I was getting that wrong. It said it would email me, but never has. Now I can not access my banking information. Horrible terrible piece of junk app. I would rate it Zero Stars if iOS allowed me to.

Going into this process I was a little hesitant to switch over an already functioning app and questioned the necessity. I had also read the previous users review and got bad vibes from the account of the new app already failing and causing difficulties.

Happy to report that my app is working well and good to go. Much thanks to the first convenience team for all their hard work and effort to make this a smooth transition.

I am a new costumer and even I have problems with the bank, it doesn’t make sense? Every time I sign in I never see how much money I have in my account. And sometimes when I am trying to buy something, they keep saying you have an invalid card or something like that. THIS NEEDS TO BE FIXED ASAP. I have never written a review before, this just tells you how bad your app is, and how it needs to be fixed. I NEED to see how much money is remaining in my account, because I don’t want to spend all of it by mistake. Please help me. I will change this review into a five star, I you help me access my account.

I’ve had no problems with FNBTFCB so far but one thing I do miss or don’t get anymore is notifications for when I spend something I use to get them after buying something from the store and now I don’t get them my more or when I’m charged a subscription fee it would show up because sometimes I forget what days a bill is due. My notifications settings haven’t changed and I even checked to make sure I get them :/

I was able to login without any issues. If you know your password, have access to your email and phone then you’ll have no issue.
Has a great new interface and runs really smooth so far. Has more details than before as well, and they made it easier for you to see your account number without having to download reports like before.
Great work!

I almost never write reviews but this is ridiculous. I have followed all the steps as suggested and still not able to log in. The system does not recognize me. I have banked with this bank for over 10 years and always had the same information. I was on hold for about 50 minutes before the system hung up on me. I knew I should have always gone to a bigger more reliable bank to avoid these issues. I am unable to see my funds therefore unable to use my card to get essential things. Very frustrating will definitely be looking into another banking institution after so many years with you all. Thanks

The new and much improved app is beyond amazing. More features like money management, ease of uploading e-statements, internal transfers, zelle, and quick balances on smart watches. This application has everything aT your fingertips. Like anything new, there were a few hiccups at the beginning. Step into a branch and the friendly tellers helped with getting logged in and the transition to the new applicant.

I GOT IN JUST FINE! I love FNBTFCB and all the new features. I think the people having trouble are the ones that failed to update their information because I had no problems at all. I must say though, there was a lot of back and forth between app, text, and app and text. But easy stuff. Oh and they didn’t send my my temporary password until like 3 hours later. I’m sure it has to do with the volume of all the users on.

They made me delete the old app and this one doesn’t even work, I tried following the rules and texting the number they give you and didn’t receive any reply, also no email, and apparently then they wanna say my account doesn’t exist, horrible bank, I’m sure gonna change soon, it’s always problem after problem with these people and the customer service is useless, forget it if you think a person is actually gonna answer your call. Waited an hour and nothing

I have the same complaints as Jess113. I did get thru at one point and the customer service lady stated my user ID was in all capital letters. She re-set me so I could try again. Again, the system told me everything was incorrect and I got locked out again. Said my phone number did not match. Well, when we first got notified this was going to happen and to verify all details especially phone numbers, I did. So, I do not understand why the system is saying my phone number is wrong.

I really like the new app, I signed up for quick balance and TouchID. Quick balance allows me to just swipe to see my account balance without having to log in. I am excited to use the Money Management features and Zelle. Thank you FCB for all the improvements!

Great job FNBT/FCB! I love this new app!! Easy to use and navigate! The money management piece is awesome and I can track all of my spending. I needed to transfer some money to my friends that bank with FNBT and it was a snap to set up and pay them back! Thank you for the new look and feel. I’m loving it so far.

Old app doesn’t work. New app doesn’t work. Online banking doesn’t work and link in email (from last week) doesn’t work. Link to get temporary password doesn’t work either. To top that all off, all calls get busy signal. This was supposed to be up and running by 8 am. It’s 1:30 pm. I’m guessing all these great reviews are all just a PR stunt by employees??? This has been in the works for a couple months. Why is there a problem at all?

You can transfer from bank to bank now using zelle! Quick balance is my favorite , on top of viewing my bank on my Apple Watch ! Been waiting for this update for a long time ! So happy it is here !

The new app, old app, and now website will not load. I’m currently unable to get into my account. They should not have closed the old app before they made sure the new app was working. Keeps saying to text a number with the word password. Have tried 3 times and can not get a response. When trying through the browser on email, the page crashes. This is absolutely ridiculous.

This upgrade is amazing. The look and feel is super nice but I am most excited about now being able to see my full account number(s) and routing number! Thank you for this First National!

I feel like this update needs an update, compared to other banks mobile banking this is crap honestly, i was looking forward to the zelle options on here but i guess that wasn't in this update but they were promoting it on the website ! Us young adults are used to easy accessible online banking so to me this is low grade compared to what im used to . Please get zelle on here !!!!!!!

The new app is loaded with so many Great new features. I can now tap the screen of my Apple Watch to see my balance. What a great way to start my morning. Thanks FNBT - Happy Customer here!

If you are having issues, please see a banker. The tellers are willing to help you as much as they can. They understand the instructions are not working properly. They were so helpful! Please just got to your local branch.

It still won’t let me log in, it’s saying my account can’t be found and all the numbers I’ve called aren’t working.

I absolutely love this new app FCB changed to. So many features that are beneficial and help you track your spending, link other accounts and so much more!

Easy to use with features that will help me better control and manage my finances from anywhere.