Contact FNBT FCB Support

by COCO235329954

I almost never write reviews but this is ridiculous. I have followed all the steps as suggested and still not able to log in. The system does not recognize me. I have banked with this bank for over 10 years and always had the same information. I was on hold for about 50 minutes before the system hung up on me. I knew I should have always gone to a bigger more reliable bank to avoid these issues. I am unable to see my funds therefore unable to use my card to get essential things. Very frustrating will definitely be looking into another banking institution after so many years with you all. Thanks

by 🌈🕊🦁🐑

why tease the option of mobile deposit if it is going to continuously malfunction rejecting perfectly clear check images randomly and even just this moment I’m taking an image of my check and the app alters where the check is. It is literally lined up with their guidelines for the signature and blabla underneath but when you take the image it is cutting off the entire portion in the image. When you move to account for this malfunction the image is still clear but now of the entire check zoomed out much more than you just were and will still not accept this image either. Another random outcome is a solid blur completely unfocused image regardless of what your talking an image of. This’s a pathetic excuse for an app of a bank in real life but with the lack of any incentive whatsoever percentage wise for savings etc I don’t think the customer is something they seem to care about.

Update: started working again, it only wasted an hour attempting mobile deposit this time, honestly an improvement from last two times most recently.. I can’t go above one star right now this’s ridiculous

by Peter Wanger

It’s launch day and despite having everything I needed, there’s no response or way to get into the app and even tried getting that one time use password but to no avail. Also the first reviews were 19 hours ago before launch so that’s just very weird to me. Almost like dev team making sure their new app gets some good comments and ratings.

As well, the old app doesn’t work, nor the old site, which means if a tiny technical hiccup occurs, customers are left in limbo and not able to access their accounts. So I guess this is more of a CEO problem. Terrible planning or at least terrible homework on the App and site dev team, but above all, just no contingencies. I knew this would be a problem so I’ve started a relationship with another bank. Oh, and I was on hold waiting to speak to a rep today for 40 minutes before they hung up on me. So hurray. If the board actually cares to read a review, I hope it’s mine and shown in a PowerPoint one day, because this is how you lose assets and lending power.