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by 🌈🕊🦁🐑

why tease the option of mobile deposit if it is going to continuously malfunction rejecting perfectly clear check images randomly and even just this moment I’m taking an image of my check and the app alters where the check is. It is literally lined up with their guidelines for the signature and blabla underneath but when you take the image it is cutting off the entire portion in the image. When you move to account for this malfunction the image is still clear but now of the entire check zoomed out much more than you just were and will still not accept this image either. Another random outcome is a solid blur completely unfocused image regardless of what your talking an image of. This’s a pathetic excuse for an app of a bank in real life but with the lack of any incentive whatsoever percentage wise for savings etc I don’t think the customer is something they seem to care about.

Update: started working again, it only wasted an hour attempting mobile deposit this time, honestly an improvement from last two times most recently.. I can’t go above one star right now this’s ridiculous

by Peter Wanger

It’s launch day and despite having everything I needed, there’s no response or way to get into the app and even tried getting that one time use password but to no avail. Also the first reviews were 19 hours ago before launch so that’s just very weird to me. Almost like dev team making sure their new app gets some good comments and ratings.

As well, the old app doesn’t work, nor the old site, which means if a tiny technical hiccup occurs, customers are left in limbo and not able to access their accounts. So I guess this is more of a CEO problem. Terrible planning or at least terrible homework on the App and site dev team, but above all, just no contingencies. I knew this would be a problem so I’ve started a relationship with another bank. Oh, and I was on hold waiting to speak to a rep today for 40 minutes before they hung up on me. So hurray. If the board actually cares to read a review, I hope it’s mine and shown in a PowerPoint one day, because this is how you lose assets and lending power.

by TonyB0527

Couldn’t give it zero stars. Mobile check deposit sounds like a convenient way to put your money in your account without going to the teller but BEWARE. They’ve put a 9 business day hold on two checks of mine and are unable to work with me to make any funds available to me. I deposited one for $375 on Tuesday, Feb 2nd and they tell me that it won’t be available until Saturday, February 13th. The same scenario with a check for $1100 which I deposited on Thursday, February 4th. I won’t be using their mobile check deposit and will withdraw my funds as soon as they become available. I was told by a bank manager that checks from local banks only take a couple days to clear at the most. I will be looking for a new bank as soon as I have my money in hand.