Connect'in app not working? crashes or has problems?

Connect'in Status

Published by STMICROELECTRONICS INC

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Common Connect'in Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Connect'in app on iOS and Android devices. Solve all Connect'in app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Connect'in iPhone Issues and Solutions

Connect'in iOS app crashes, not working, errors
Connect'in iOS app network issues
Connect'in on iOS has black/white screen

Connect'in Android App Issues and Solutions

Connect'in has errors/crashing/not working
Connect'in server network connectivity issues
Connect'in has black screen

Connect'in iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Connect'in app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Connect'in app crashes or not working on Iphone (iOS):

Close and restart the Connect'in app on iPhone
Update Connect'in app to the Latest Version for iOS
Uninstall and reinstall Connect'in iPhone app
Update your iPhone to the latest iOS version

Fix Connect'in on iPhone unable to connect to server/internet connection issues::

To resolve Connect'in network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Connect'in black/white screen (blank screen) on iPhone:

Follow the Connect'in iOS app troubleshooting guide Here →

Connect'in Android App Issues and Solutions

Fix Connect'in not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Connect'in app issues:

Force Stop the Connect'in App
1. On android, goto "Settings" » click Connect'in app. » click "Force Stop".

Update Connect'in to the latest version on PlayStore

Clear Connect'in App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Connect'in app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Connect'in.

Fix Connect'in unable to contact server/ Connect'in internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Connect'in » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Connect'in » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Connect'in on android.

Solve Connect'in black/white screens issue on Android:

Follow the Connect'in android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at STMICROELECTRONICS INC, developers of Connect'in.

90% Contact Match

Developer: STMicroelectronics NV

E-Mail: [email protected]

Website: Visit Connect'in Website