Ubisoft Connect app not working? crashes or has problems?

Ubisoft Connect Status

Published by Ubisoft on 2023-12-05

Access all services related to Ubisoft games with the new Ubisoft Connect
companion App. JOIN THE COMMUNITY OF UBISOFT PLAYERS - Connect with all
players, across all platforms, on all games - See what your friends are playing,
check their achievements, and make new connections PLAY MORE, GET MORE -
Enhance your playing experience with game-specific challenges you can track in
the app - Unlock unique rewards: weapons, charact.

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Common dislikes about Ubisoft Connect app

- Logging off every time a break is taken

- No function to save log-in details

- No option to link Oculus Quest 2

- Excluding Oculus Quest 2 from linking

Have a Problem with Ubisoft Connect? Report Issue

Common Ubisoft Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ubisoft Connect app on iOS and Android devices. Solve all Ubisoft Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ubisoft Connect iPhone Issues and Solutions

Ubisoft Connect iOS app crashes, not working, errors
Ubisoft Connect iOS app network issues
Ubisoft Connect on iOS has black/white screen

Ubisoft Connect Android App Issues and Solutions

Ubisoft Connect has errors/crashing/not working
Ubisoft Connect server network connectivity issues
Ubisoft Connect has black screen

Ubisoft Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ubisoft Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ubisoft Connect app crashes or not working on Iphone (iOS):

Close and restart the Ubisoft Connect app on iPhone
Update Ubisoft Connect app to the Latest Version for iOS
Uninstall and reinstall Ubisoft Connect iPhone app
Update your iPhone to the latest iOS version

Fix Ubisoft Connect on iPhone unable to connect to server/internet connection issues::

To resolve Ubisoft Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ubisoft Connect black/white screen (blank screen) on iPhone:

Follow the Ubisoft Connect iOS app troubleshooting guide Here →

Ubisoft Connect Android App Issues and Solutions

Fix Ubisoft Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ubisoft Connect app issues:

Force Stop the Ubisoft Connect App
1. On android, goto "Settings" » click Ubisoft Connect app. » click "Force Stop".

Update Ubisoft Connect to the latest version on PlayStore

Clear Ubisoft Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ubisoft Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ubisoft Connect.

Fix Ubisoft Connect unable to contact server/ Ubisoft Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ubisoft Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ubisoft Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ubisoft Connect on android.

Solve Ubisoft Connect black/white screens issue on Android:

Follow the Ubisoft Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ubisoft, developers of Ubisoft Connect.

100% Contact Match

Developer: Ubisoft Entertainment

E-Mail: [email protected]

Website: Visit Ubisoft Connect Website

66.67% Contact Match

Developer: Make it Epic

E-Mail: [email protected]

Website: Visit Make it Epic Website

About this app

Access all services related to Ubisoft games with the new Ubisoft Connect companion App. - Access your game stats and performances at anytime. Looking forward to seeing you in the Ubisoft community!