Someone told me about Oklahoma to get their RealID. So I downloaded it. It’s got a nice UI and UX is decent. I got my DL set up, no problem. But when I tried to set up the Real ID last week, it wouldn’t allow me to upload documents. I was busy so I thought I’d try again later. After all, I submitted all the questions and images they requested.
Meanwhile, the friend who told me about it said he submitted all of his paperwork, only to have it rejected because his SSN is required to fulfill the application. Hello? SSN is required field in Oklahoma . So they lost it on the back-end somehow. So he resubmitted the application, but I’d they don’t return it quickly, he’ll miss out on his family’s vacation to Orlando in October.
So I tried to continue my application today, and now Oklahoma told me I waited too long and had to start the application process over again. So I re-gathered all the documents and tried again: the same problem existed/unable to upload documents. Frustrated, I connected via their chat. The dude said there was a known problem and “the engineers are working on it.” Okay, so what does that mean? “I’ll ask for an update.” He gets back on and tells me that it will require an app update and the engineers are actively working on an update. So I ask, “will I have to start the application over again?” He said, “Yeah.”
Geez. I suppose it’s better than waiting for hours at DPS, but it’s still unnecessarily frustrating.