Snoonu Reviews

I have faced this situation twice I received wrong item and they take 30 minutes for negotiation and 30 minutes to send a driver to take the wrong item to check if it’s wrong or no although i have shared the photo and after receiving alot of calls they mention that the item is not available so whenever you plane to order order what you need 3 hours earlier because they are never on time and unprofessional in customer service

Yesterday I buy from a restaurant after three minutes of my order I called them to change some thing in my order and they tell me it is OK. I can change it when the order delivered it is that the same order before it was chicken they put all the box same part of chicken and when I called the Sununu helping center they said that I did not call because of that restaurant. Tell that I sent him the photo of calling after that dated that they cannot do anything it is very bad how they treat with customers, the restaurant and the application

Unfortunately, like all local delivery services here, you can’t depend on them to deliver your food/stuff within the time frame. Especially when you pay by card, because they have no incentive to get your food to you on time, because payment has already been made and they couldn’t care less if your food arrives after 1 month. When you complain to customer support they don’t even try to make it up to you, they give you the old excuse “ oh We’ve talked to the head of operation of delivery and he has urged the driver that you’re our priority “ like what does that even mean? Where is my food when will it arrive? Why was it late? And on top of it not making sense, it’s probably some automated response they have for all late orders.. our companies need to have better customer support, but I doubt that will change any time soon. In short, all delivery apps here are unreliable unfortunately, except for the orange one. I am for sure never ever having business with this company again. Very disappointed.

I do not leave reviews but the last experience with this app left me with no choice. I learned from previous orders the system is broken and does not print my full address. This obviously causes issues with delivery. My final order with them I entered the address fully in the delivery location AND typed it out in the delivery notes. The system again did not retain the information. The order that was to be delivered in 65 minutes was over 90 minutes late, 30 minutes spent with chat telling me it wasn’t their problem because the delay was with the restaurant and implied I lied about how I entered my address. At the end I demanded a supervisor call me as it was evident I was getting absolutely no where with this chat agent and was told my concerns were raised and the supervisor would decide if they would call. Do not waste your time and money with Snoonu.

If you offer the opportunity to order from a brand then hold the brand accountable when an issue with the order is raised and don’t leave the customer waiting for hours that turned into days. I don’t have a replacement for the faulty items and I don’t have a refund either. And on top of that you want to make the customers life even more complicated by needing to jump through multiple hoops after having raised the complaint 3+ times.
this app is no different than any of the other apps at this point…

The worst thing about this app is not the fact that your order will almost certainly be late. It's not that you'll wait at least 20 minutes on your phone to chat with their customer service. It's not that customer service will take everything in and then say "we're sorry about that" and leave the chat without having resolved the issue. The worst thing about this app is that they will not, no matter what, admit to their fault and compensate you for wasting your time. I want so hard for a local business to lead the industry when it comes to food deliveries, but this app will make sure to give 1001 reasons to make you find an alternative.

I am one of the first people who dealt with you since you received requests via WhatsApp. I like the speed of your service, the lack of delay in the delivery of orders, and the safety of the items I order. However, recently the application has become very annoying and it is difficult to understand why it does not accept requests for no reason. Restaurants near my home are now said to be far away and do not reach this area, and this happens with most of the restaurants that I used to ask from previously without any problems, also my home information suddenly disappears and he asks me to re-put the information again with every request and this is very annoying please look at On this issue so that you don't lose your customers, thanks.

Customer service is good but they are not honest. My order was delayed for more than an hour and a half and I called customer service five times and every time they said the order will be ruined and it didn’t come out until the last one I called and he pressured me and said how long will a restaurant be delayed and they said there is compensation that will come to you in a Snono wallet because of the delay and a day passed and they didn’t come to me. I prefer other applications and I think it is better like Rafeeq معاملة خدمة العملاء جيدة لكنهم غير صريحين أنا طلبي تاخر فوق ساعة و نصف و كلمت خدمة عملاء خمس مرات و كل مرة يقولون طلب سوفى يخرب ولم يخرج إلى آخر واحد كلمته و ضغط عليه قالي كم سوفى يتاخر مطعم و قالوا ان هناك تعويض سوفا يأتيك با محفظة سنونو بسبب تاخير و مر يوم ولم ياتيني أنا ارجح تطبيقات الاخرى و ارى انه افضل مثل رفيق

(2023)
The extra star is only for your kind riders.
Snoonu and the customer service are a definite zero.
Estimated time is not reliable nor accurate.
Search is not accurate when it comes to keywords (i.e. if you search for tomatoes, it will show you that, but once you add another word -two words search- it shows you random results) which is confusing.
Compensation is almost nonexistent and only when asked for.
Bad communication between customer service and merchants.
In april last year I was told to send an email to the address on website with detailed information of an incident that happened, resent it not once but twice, never gotten any response.

(Update: 2025, Feb)
Same thing happened with the delivery estimated time, I was promised by one of your representatives that the order is going to be delivered on a specific time, 20 minutes passes and nothing happens, not even the time has changed.
Your app is only good for the sending personal items services, otherwise i’d rather use other apps.

Throughout Ramadan, I consistently used Talabat for my orders, and it never failed to deliver on time or meet my expectations. However, I decided to give this app a try. Although I found their item search feature to be slightly more comprehensive, I encountered an issue when I forgot to add an item to my order. Upon contacting their support, I was informed that they couldn’t add the item due to the merchant’s policy. Their solution was to cancel my entire order and place a new one. Consequently, my money was transferred to my this app Wallet. I reordered, expecting a delivery time of 40-50 minutes, a little before 2:30 pm. As time passed, by 3:45 pm, 75 minutes had elapsed, and I received a call apologizing for a further delay, with Snoonu indicating an additional 30-minute wait. Now, after 90 minutes, I’m uncertain whether we’ll receive our order within 120 minutes or at all. It’s disappointing that this app’s response was to again blame the merchant, showing a lack of dependability.

Bad delivery service and even worse customer services
I have received a wrong order two consecutive times and I have shared the photo of the order and the wrong order and i typed in the chat what is the correct order and repeated that almost three times and the woman chatting back says “I got that” and still I receive a wrong order for the second time
That and the addition of the system buffering every two seconds the operational services in Snoonu are just wonderful

I enjoy using Snoonu and would have rated it higher however I do not like the schedule delivery feature. If I place an order to be scheduled for delivery later there should be no reason I am being contacted within the hour saying my order is being delivered and the driver cannot contact me. I use the feature because I work odd hours and scheduling deliveries allow me to order what I need prior to working, but getting my order delivered while I am attempting to sleep defeats the purpose of the feature.

Restaurants always missing menu items. Usually when you go on other delivery apps you’ll find the full menu, but on this app the menu is always limited and missing items. This has been the case for a long time and for a lot of restaurants. Not sure whose fault is it. Also Snoonu lacks some basic features such as category filtration. For example I don’t have “Arabic food category”. It’s very limited to specific categories and you cannot find the ones you want like other delivery apps, and searching for “Arabic food” will not show many restaurants. I usually use other delivery apps to find restaurants. Unfortunately I submitted complaints about these issues a long time ago and on many different occasions but nothing seems to be done about it.

Update APR2024
All seems ok now.

Old review:
This is a simple comparison made in order to help this app correct some bugs or mistakes. I will go directly to the point for today’s deliveries i made: Point #1) breakfast. On this app the menu was incomplete. I called the restaurant and they said we opened all sections. But in fact this was not true. I had to chose a competitive app instead. this app 0 - 1 Competitor / Point #2) Lunch: on this app app, the restaurant i chose this time was OK. this app was on time and delivered correctly. this app 1 - 1 Competitor / Point #3) Dinner: this time with this app, the delivery was disabled on Snoonu and only takeaway was turned on. On competitor’s app it was OK. Had to use competitor’s app. this app 1 - 2 Competitor. Results = Competitor wins. This is only in 1 day and with 1 customer: myself. Thank you and Best luck.

When I add items to the cart and then close Snoonu , less than a minute after I reopen Snoonu and checkout the items that I previously added and successfully place an order, 5 minutes after I receive a phone notification that “I still have items in my cart with the eyes emoji”. Obviously I don’t because I ordered those said items. Other than that, your app’s UI/ UX is brilliant and you should consider expanding around Qatar’s region.

👍🏼👍🏼Amazing work on the user interface and the continuous timely updates. I would just recommend adding Night mode or Dark mode for Snoonu (it would be perfect if we could also choose “Match iPhone appearance settings”) app UI is the main reason I switched from Talabat to Snoonu.

Keep it up,
Ali Al-Derham

Wow, what a unique experience! The staff was so memorable — it’s not every day you get to be spoken to like an inconvenience. And to top it off, my order arrived already opened — it’s like they knew I’d want a sneak peek! If you enjoy surprises and a little bit of mystery with your groceries, Snoonu is a must-try. Definitely not using it again, but I’ll never forget it!

this app is so easy to use and has everything you can think of. I'm an avid user and always enjoy seeing how the company grows and prospers. It's always catering to its audience with their necessary needs! Thank you to all the Snoobers for their incredible and professional outcome, I look forward to always seeing development and monopolizing the market! Fly stronger and faster!

Seamless shines as the top delivery app, offering a seamless experience from start to finish. With its intuitive interface, diverse restaurant selection, and reliable delivery service, it's the go-to choice for satisfying cravings with ease. Seamless's user-friendly interface makes ordering a breeze, while its extensive restaurant options cater to every taste. Snoonu 's straightforward ordering process and reliable delivery ensure a hassle-free experience, making it the ultimate choice for food delivery in Qatar .

I have just made an order at 7:30pm and it says order is reaching to me by 8:00 to 8:15, But i had to get the stuff faster so i can use them to cook dinner and i had no time to wait, so i have just called them and told them if they can deliver my order before 8:00 as i have no time, and guess what? 7:50 pm my order is by the door! Thank you this app!!! I love you