Contact PetPro Connect Support
Company Name: Boehringer Ingelheim Pharma GmbH & Co.KG
About: The PetProConnect™ app enables pet owners to connect like never before with
their vet through their smartphone. Your pet's past, present, and future is
right here.
PetPro Connect Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with PetPro Connect. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PetPro Connect. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 6 Customer Service Reviews 😭😔💔
An addendum to my last comment: There is NO WAY to contact PetPro Connect by phone. Typical customer DIS-service of the 21st century.
It seems this company discriminates against people who choose not to have phones that are capable to download apps. I am a disabled person and my phone only makes phone calls. Isn't that what a phone is supposed to do? So because I have no way of downloading an app I pay full price at my vets office and get no benefit from PetPro Connect. This is only for the benefit of the young that understand the tech world and the rich who can afford expensive phone that are really just small computers. This company is a perfect example of discrimination.
Signed up. Can't remember password. Ask for new password to be sent. When I put in my email address, says already a customer. But won't send password reminder
Ridiculous amount of spam, can’t sign up
by Junko Jones
I got 8(!) notification emails within a few days from PetPro Connect saying my vet had invited me to join. I unsubscribed from the emails to stop the spam, figuring I would join when I needed an appointment.
Well, I needed an appointment today, and my vet isn’t calling me back, so I decided to join this app. I downloaded it, and had the option to use email or phone. I chose email, since I don’t want them spamming my phone like they did with my email.
I then had to enter a verification email, but I never got it, probably because I unsubscribed from the spam. It wasn’t in my spam messages. There is no option on the site to resubscribe.
So I tried to sign up with my phone number. But then it said I already have an account!!!
So basically, I can’t sign up, and I can’t even make an appointment at my vet since they aren’t answering calls right now- they probably wanted to switch over to this horrible app. I’m about to call the emergency vet. What a nightmare.
PS: I was finally able to sign up by selecting a different location of my vet, and the privacy policy is downright scary. Vets, please don’t make your clients download this app.
Errored out twice just trying to register, then wanted me to check my server logs
by Rater1234
I have downloaded and used hundreds of apps. This is so ridiculously slow and bug laden that IT IS LITERALLY UNUSABLE. I spent more than 15 minutes tonight just trying to get through the simple steps of agreeing to some privacy notices and creating a password. It couldn't even do that much.
You want me to check my server logs? Really? On an iPhone app?
I have no idea how it works once you get logged in and I have no time to debug the registration and sign in process for a company who failed at all the little things that are necessary to access their product. This has a big old REJECT stamp from me. And you bet I will talk with my vet tomorrow about it and discuss other options.
Can’t get logged in. Slow, buggy app.
by Webgyrl
I love the idea of this app to connect to my vet’s office. It’s unfortunate that I am continually logged out, the app doesn’t remember my login credentials so I’m forced to reset the password each time I want to use it, and while in the middle of messaging with the vet office right now, the app said I needed to update to continue using it. Once I did yet *another* password reset, it’s just sitting there spinning on an endless login. I have no idea if the appointment I was trying to make was booked and the vet is closed now so I am unable to check until tomorrow. Sigh.
Customer service here is excellent but I wish the app just worked every time I went to use it. This is not rocket science and being a developer myself, I find this inexcusable. I give this 2 stars only because of the customer service. Otherwise it would be zero.
Have a Problem with PetPro Connect? Report Issue
Why should I report an Issue with PetPro Connect?
- Pulling issues faced by users like you is a good way to draw attention of PetPro Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PetPro Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PetPro Connect.
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