Contact PetPro Connect Support

I got 8(!) notification emails within a few days from PetPro Connect saying my vet had invited me to join. I unsubscribed from the emails to stop the spam, figuring I would join when I needed an appointment. Well, I needed an appointment today, and my vet isn’t calling me back, so I decided to join this app. I downloaded it, and had the option to use email or phone. I chose email, since I don’t want them spamming my phone like they did with my email. I then had to enter a verification email, but I never got it, probably because I unsubscribed from the spam. It wasn’t in my spam messages. There is no option on the site to resubscribe. So I tried to sign up with my phone number. But then it said I already have an account!!! So basically, I can’t sign up, and I can’t even make an appointment at my vet since they aren’t answering calls right now- they probably wanted to switch over to this horrible app. I’m about to call the emergency vet. What a nightmare. PS: I was finally able to sign up by selecting a different location of my vet, and the privacy policy is downright scary. Vets, please don’t make your clients download this app.

I have downloaded and used hundreds of apps. This is so ridiculously slow and bug laden that IT IS LITERALLY UNUSABLE. I spent more than 15 minutes tonight just trying to get through the simple steps of agreeing to some privacy notices and creating a password. It couldn't even do that much. You want me to check my server logs? Really? On an iPhone app? I have no idea how it works once you get logged in and I have no time to debug the registration and sign in process for a company who failed at all the little things that are necessary to access their product. This has a big old REJECT stamp from me. And you bet I will talk with my vet tomorrow about it and discuss other options.

I love the idea of this app to connect to my vet’s office. It’s unfortunate that I am continually logged out, the app doesn’t remember my login credentials so I’m forced to reset the password each time I want to use it, and while in the middle of messaging with the vet office right now, the app said I needed to update to continue using it. Once I did yet *another* password reset, it’s just sitting there spinning on an endless login. I have no idea if the appointment I was trying to make was booked and the vet is closed now so I am unable to check until tomorrow. Sigh. Customer service here is excellent but I wish the app just worked every time I went to use it. This is not rocket science and being a developer myself, I find this inexcusable. I give this 2 stars only because of the customer service. Otherwise it would be zero.