Contact VA Video Connect

Contact VA Video Connect Support


Company Name:

About: Requires camera – does not support Apple Watch.
The VA Video Connect (VVC)
application provides video conference services to connect Veteran patients with
their VA medical providers in multiple platforms.


 
  2024-05-06

VA Video Connect Customer Service 👿🤬😡😠💢😤

VA Video Connect Contact Information

Listed below are our top recommendations on how to get in contact with VA Video Connect. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact VA Video Connect. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: US Department of Veterans Affairs (VA)

E-Mail: [email protected]

Website: 🌍 Visit VA Video Connect Website






Read 3 Customer Service Reviews 😭😔💔

3.1 out of 5

One Star Rating

2022-04-27

by 2opn4u

This is the first time using this app. Now before we start, I have the latest iPhone and M1 Mac. Internet speed of 1000 Mbps. I used the link to get into the meeting and it joined the meeting with no video or mic and i could not hear anyone. I opted then to download the app and then amazingly it worked intermittently frustrating connection issues from their side. The facilitator who began the presentation could not be heard from the start, and no one was being heard. They logged in, then out, then back in a number of times until they managed to maintain somewhat of a connection. He was also within the VA Hospital, I can see the office. I, on the other hand, could not hear anything the facilitator was saying. Nor can I understand anything; the presentation video was relaying so choppy and 80% with no sound. This is very frustrating; if we as Veterans are to use this venue for appointments, how can we use this efficiently if the VA has poor connection issues due to being routed through bottleneck network access. I think that the IT department needs to be evaluated and the app in general. Both need to be at par with the demands of Veterans and their experiences with the app. We need quality not quantity from apps.

Was this designed by VA technicians

2022-05-04

by Bcsnell70

This app. works as good as my previous doctor at VA. Was this app. designed in a third world country because it functions poorly. Ineptitude is the standard throughout the whole VA system. I worked 13 years for state government and similar less than quality products were created and awards were given to the technicians for simply going live, no one cared how bad the thing worked. The problem is the same in local, state, and federal government, too many people are allowed to sit in positions for too long. They resist change because “we have always done it this way” and those who sit in a position for 30 years have never experienced other employment so industry best practices are never applied. When younger and brighter staff is hired, their input is ignored and shunned so this is the reason this app. doesn’t work correctly and will never work correctly. But like true government, very soon they will switch to an more inferior product happily.

Customer Support Garbage

2022-05-11

by Fuel Shop

I normally don’t take the time to write a review even after having a bad experience but the customer service for this app is utter garbage. This is why veterans commit suicide but when they ask for help they just get pushed to the side and pawned off on somebody else. Call my cellphone provider to resolve issue that was the response I got. Iphone 12 which is a year old and able to connect with other devices in my house with now issues. Even tried another iphone with same issue. Customer service acting like I’m a idiot that can’t press a button and being told either it’s cellphone or internet provider. This is why veteran hate the VA let’s just pawn it off and somebody else will deal with it or they won’t be around anymore and no worries.


Have a Problem with VA Video Connect? Report Issue




Why should I report an Issue with VA Video Connect?

  1. Pulling issues faced by users like you is a good way to draw attention of VA Video Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a VA Video Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VA Video Connect.


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