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by Mad X 20

I wish I could give this a negative number! My daughter had impetigo symptoms and her face was breaking out. It was painful. We saw the doc on telehealth, he prescribed a topical and oral antibiotic but then never submitted the prescription!!!!! We waited half the day until we called the pharmacy and they said no prescription ever arrived. Meanwhile my daughters sores and discomfort continued to worsen. When I called to see if we can talk to the doc again, we were told we would have to pay for another appointment. They told us we needed to be approved for resubmitting a prescription and when I asked how long would that take, they couldn’t tell me!?!? So my daughter is in pain and instead of getting the medicine she needed to stop the spread of the lesions we waste the whole day getting the run around! I wish we could have emailed the doctor directly and ask what happened to our prescription or been able to call a receptionist and get a message to the doc. This was a terrible experience, a waste of our money, and everyone’s time.

by Ashlyn Crum

I have had flu like symptoms, high fever, extreme nausea and vomiting, aches, etc. for three days now and finally contacted the doctor today because i wasn't making any improvements. The doctor told us he was sending in a prescription for anti nausea medication. My dad went to our pharmacy to pick it up, but no prescription had ever been submitted. We then went through two tiers of customer service just to be told it may take them 24 hours to get back to us and the best bet would be to do another online visit (pay more money.) We called and got a message to the doctor who proceeded to put a prescription in, yay! right? Wrong. The prescription was for a pill my insurance wouldnt even cover. We are now waiting for this to be resolved and its been a waste of me and my family's time. Just trying to get medicine to make me feel better has taken hours and we still have yet to have any solution. Absolutely ridiculous and extremely frustrating.

by SLCHOG

We goton and within 15 minutes we were second in line. We waited second in line for 40 minutes then the visit was cancelled by the app. When we got back on the the app the provider we were, second, in line to see was offline. We then were placed 6th in line for another provider. After being online for 20 minutes the patient service representative I chatted with asking to be moved up in line because the previous appointment was canceled, she disregarded the circumstances and gave me some pre written response. Started the process at 120pm and ended the appointment at 345. Typical big business. Understaffed providers and poorly trained customer service.