TigerConnect (formerly TigerText) Clinical Communications for Healthcare
Teams More than a secure text messaging app, TigerConnect is a communication
and collaboration platform that streamlines workflows by delivering actionable
Listed below are our top recommendations on how to get in contact with TigerConnect. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TigerConnect. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TigerText, Inc.
Have this for work and it was great for a while. Then all of a sudden I stopped getting the option to customize my ringer. Other people with iOS have no issues but me. It sets it to a default ringer that you can barely hear and it only plays once. Have tried contacting customer support and they sent a how to fix sheet. Told me to call with any further issues. Tried to call and got sent straight to voicemail telling me to call during business hours but failed to tell me when business hours are. So far with all this mess I would delete the app if I could but sadly need it for work purposes.
I seem to have to delete and reload the app at least once a month because the line where you type the text reformats, disappears and reappears if one scrolls down. Another issue is the phantom text/notification that also doesn’t appear until one deletes the app and reloads it. It is annoying as well as frustrating that our work place still uses this less than adequate app and I tell most of my associates to text regularly through standard iPhone text messaging instead of TT whenever possible.
1) Cannot get the app to stop alerting when a message is received. This means it may go off a dozen times in the operating room until someone can get to the phone. This cannot be altered in settings and customer service could not help. 2) On multiple occasions, it has malfunctioned and continued to send alerts even after the message has been read. The only solution is to delete the app and reinstall it.
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