Contact TigerConnect Support

Have this for work and it was great for a while. Then all of a sudden I stopped getting the option to customize my ringer. Other people with iOS have no issues but me. It sets it to a default ringer that you can barely hear and it only plays once. Have tried contacting customer support and they sent a how to fix sheet. Told me to call with any further issues. Tried to call and got sent straight to voicemail telling me to call during business hours but failed to tell me when business hours are. So far with all this mess I would delete the app if I could but sadly need it for work purposes.

I seem to have to delete and reload the app at least once a month because the line where you type the text reformats, disappears and reappears if one scrolls down. Another issue is the phantom text/notification that also doesn’t appear until one deletes the app and reloads it. It is annoying as well as frustrating that our work place still uses this less than adequate app and I tell most of my associates to text regularly through standard iPhone text messaging instead of TT whenever possible.

Id give this garbage app a 0 if I could—-This app is so disruptive w/ the unfixed bugs. A couple times per week I’ve continued to get notifications that I have unread messages, which incessantly alert me q5 min—- but there are no unread messages. Ive tried logging out, deleting & reinstalling the app, contacting support, but it remains to be an issue since our organization switched to this app. Additionally, Ill log out after my shift but somehow still receive non-emergent random messages that get thru.