Ornament: Health Monitoring Reviews

by KitKat Neko

I got Ornament before the subscription and loved it now I can not load my test results from lab work and now is when I need it the most. I can not afford $100 for a year or $40 for 3 months. This is crazy

by Shukang

Отвратительная реализация задуманного. Топорная монетизация. Всего одна опция годовой подписки за $100 (показатель того что разработчику главное содрать деньги), нет никакой возможности платить помесячно или воспользоваться нормальной триалкой чтоб ознакомиться с функционалом: в триалке всего два документа доступно для загрузки, что это даёт? О чем скажет?

Оценить функционал невозможно, а те кто заплатили и оценили пишут что приложение бесполезное на дистанции, не отмечает очевидных изменений и тенденций в анализах.

Все ещё лучшим решением остаётся, сдав анализы, пойти на консультацию к своему врачу. В разрезе года это выйдет дешевле и эффективней этого недоразумения.

by Einsteins Girl

I need customer support . I paid the $99 to get full subscription and it only allowed me to upload two lab tests . When I tried to upload the third it keeps says I need “ not sent “, “ in order to get the full features I need subscribe “ and she I look at my subscription it says I am this app plus subscriber . I also erased the last two lab results to upload the third and it still says sorry not sent .

by Kristi1964

If you are over 39 you might as well forget it! Ornament only allows participants up through that age. It seems to me Ornament would most useful to an older generation. But once again, the elderly people are not that important in a lot of ways. Just remember, one day you will be here. Maybe you all should try to change things for yourselves before you get here. Good luck.

by Easter Claus

When signing up, it gives the option to select trans/intersex as a gender. I didn’t have anything to upload immediately so I clicked to do the recommended checkup but then it said that there were only checkups for mail and female genders. Why even bother adding that gender option if you can’t use Ornament if you chose that

by BrenL58

Cant even input sex age etc screen goes out of view an wont reposition so you fix it n maybe il try again

by BobbyW3363

I deleted it because the last thing anyone needs is another $20/month subscription just to track blood test data. Give me a break!

by ErinJKelley

In order to upload more than two tests you have to buy a subscription that costs $99/year.

I regularly get blood tests done and wanted to see trends over time and if it spotted any root cause issues my doctor hadn’t mentioned.

I uploaded 10 tests and the only suggestion was possible anemia which is so obviously clear in my blood work.

I have lots of tests that are out of range or not optimal and an autoimmune disease (positive ANA). It doesn’t even mention my positive ANA or possible autoimmune issues.

I also had problems uploading tests. I reached out to their support and the only way to get in touch is my chat through Ornament . But response times are around an hour so I just had to sit there with Ornament open on my desk while I worked waiting for a reply.

The first time I tried I made the mistake of navigating away from the support chat and I couldn’t get back to the original conversation to see the reply.

It’s terribly inconvenient. :(

It’s pretty but not worth it. I’m cancelling my subscription.

by Tinathir

Ornament makes nice graphs, which is more than can be said for the Apple Health app but that’s basically all it does. It can’t even import health records from Apple health which makes no sense: users end up in the situation of having to tediously add records to Ornament that are already easily available through an API on their devices. If this had a way to import from HK, it might be worth something; but as it is, it’s pretty useless.

by Farm House Girl

I’m unable to enter my sex and age. Every single time I try, it goes way way up the page where I no longer can reach it. Will someone help me with this?

by Lmnooee

If you’re going to charge money to use an app then charge for Ornament don’t make it look like it’s free don’t make somebody answer 1 million questions before being transparent about your place that’s BULL

by Tinkeraey

I give this a 3 star because I can see it’s great potential. However, to have spent time carefully entering bloodwork data and then have it all disappear at this latest update is depressing. I just don’t have the heart to start all over.

by Woundrn1992

What I love most about Ornament is that I can take a photo of printout or upload a screenshot to enter data instead of having to manually enter the data.
I entered a large amount of data so it took a significant amount of time for Ornament to calculate and graph my results. IT WAS SO WORTH IT.
In my zeal I accidentally uploaded data that was over a year old. Ornament detected an anomaly and requested that I verify the date of the lab test. (I chose to delete that entry since the old data was irrelevant. )
The graphs are easy to read. I haven’t tried to send the graphs anywhere but since that isn’t a priority right now for me when I do I will update this review.
Now…
I’m looking for an app that will allow me to enter data in the same manner for vital signs especially blood pressure. Can you recommend any such app?

by Samrecord

So I put up a complaint in a review yesterday with a 3 star rating.

The team told me they would consider my ciriticism this morning. Then, a few hours later, they told me they made changes per my ciriticism and uploaded a new version for me to download! That’s the fastest complaint->new version turnaround I’ve ever experienced with an app company.

The latest version allows you to trial the upload feature more robustly. I’ll be trying it out shortly. But for now, their responsiveness deserved 5 stars easily.

Hope they keep doing great things.

————————-
Review from 1/7/2020
Old Title: Can’t test app. Free version has one upload limit

I love the idea of Ornament. I love the screenshots of it. I wanted to test it and then buy true subscription, but that’s where it fell short.

No where does it tell you this, but I have learned the hard way through support chat that the free version only allows one document upload. That’s it. And if you delete that document because this app tells you it can’t read or process it, that counts as your one document and you can’t upload any more documents. Which, uh, renders Ornament completely useless until you buy the paid version.

Btw, the reason I need to test Ornament before paying for a subscription is because I have lots of uncommon lab tests that I like to see if this app can process or not. If this app had a comprehensive list that tells exactly what tests are processed and what are not, I could also bypass this entire testing phase and just buy the subscription, but alas that list doesn’t exist either.

In other words, it’s very very hard if not impossible to test and trial Ornament properly. The free app is useless for this purpose. They should eliminate the free app and just offer a one week trial which I think would lead to a lot more conversions.

I have no problem paying for this if I can verify it works with the kind of data. Sadly I just can’t.

Here is the latest message I sent their support staff:

—————-

So I submitted one pdf and it could not be processed. So I deleted it. Apparently this counts as my one free version.

So is this it? I now have no more way to test Ornament and it’s abilities before I purchase a subscription?

How is the free version useful if you only allow one document? Why not allow 5 so that at least some comparisons can Be made with the test results?

I think your free version has virtually zero utility and usefulness in getting people excited enough to spend money and buy the subscription - which was my intention all along.

But I can’t test Ornament with a single piece of data.

Rather than a free version with minimal utility, I suggest you offer a 1 week trial period to allow someone to fully test Ornament . I see that Ornament has potentially lots of utility, but I have no way to even verify that.

This is strange because I really want to support your company and give you guys my money, but this inability to test it makes it very difficult.

by Kimcha87

This is one of the best designed apps I have ever used. It’s as if Apple designed it themselves, but even better than what they usually deliver :)

And I’m not just talking about the gorgeous look. The creators have REALLY thought about the user’s needs and implemented them.

For example, when entering lab values, Ornament tries to automatically guess the unit based on the test and value to save the user a few seconds.

This kind of thoughtfulness and attention to detail is everywhere. And it’s SO nice to discover.

And everything just works.

The scanning of results is just amazing. I scanned about 10 documents and double checked all the values: everything was correct.

Being able to see on a graph how lab values have changed over time even if the original tests were using different units is incredible.

Ornament automatically recognized my girlfriends anemia and gave helpful advice.

The check up feature that tells you which tests to get, makes it easy for the average person to keep track of their health.

Even though it’s not officially supported, I was even able to enter my cats lab history and adjust the reference range to one for cats.

And it just works. It’s a testament to how well thought out and flexible Ornament is.

At the time of review Ornament also has a lifetime purchase option and I hope it stays.

I want Ornament to be sustainable and to continue receiving support and improvements.

But I’m also strongly against subscriptions in apps. I like to keep an easy to analyse history of my medical data, but I’ll likely only use Ornament once or twice per year.

So it doesn’t make sense to pay an expensive monthly subscription.

But I also understand that there are ongoing cost for hosting, scanning, improving and so on.

So my suggestion would be to consider creating a lifetime purchase for the plus features and an additional, small fee for each automatic scan.

This way you could continue receiving revenue, while not scaring potential users with subscriptions.