Ornament app not working? crashes or has problems?

Ornament Status

Last Updated on 2024-10-09 by Ornament Health AG

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Summary of Ornament Problems 😠👌🔥

- The app can take a significant amount of time to calculate and graph results, especially with large amounts of data.

- The app's subscription model may be confusing or misleading, with some users experiencing issues with accessing full features despite paying for a subscription.

- The app has an age limit that may exclude older users, despite potentially being most useful to that demographic.

Have a Problem with Ornament: Health Monitoring? Report Issue

Common Ornament Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ornament app on iOS and Android devices. Solve all Ornament app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ornament iPhone Issues and Solutions

Ornament iOS app crashes, not working, errors
Ornament iOS app network issues
Ornament on iOS has black/white screen

Ornament Android App Issues and Solutions

Ornament has errors/crashing/not working
Ornament server network connectivity issues
Ornament has black screen

Ornament iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ornament app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ornament app crashes or not working on Iphone (iOS):

Close and restart the Ornament app on iPhone
Update Ornament app to the Latest Version for iOS
Uninstall and reinstall Ornament iPhone app
Update your iPhone to the latest iOS version

Fix Ornament on iPhone unable to connect to server/internet connection issues::

To resolve Ornament network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ornament black/white screen (blank screen) on iPhone:

Follow the Ornament iOS app troubleshooting guide Here →

Ornament Android App Issues and Solutions

Fix Ornament not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ornament app issues:

Force Stop the Ornament App
1. On android, goto "Settings" » click Ornament app. » click "Force Stop".

Update Ornament to the latest version on PlayStore

Clear Ornament App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ornament app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ornament.

Fix Ornament unable to contact server/ Ornament internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ornament » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ornament » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ornament on android.

Solve Ornament black/white screens issue on Android:

Follow the Ornament android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ornament Health AG, developers of Ornament.