France Identité Status

Last Updated on 2024-08-12 by Gouvernement Francais

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

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Common France Identité Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot France Identité app on iOS and Android devices. Solve all France Identité app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

France Identité iPhone Issues and Solutions

France Identité iOS app crashes, not working, errors
France Identité iOS app network issues
France Identité on iOS has black/white screen

France Identité Android App Issues and Solutions

France Identité has errors/crashing/not working
France Identité server network connectivity issues
France Identité has black screen

France Identité iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever France Identité app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix France Identité app crashes or not working on Iphone (iOS):

Close and restart the France Identité app on iPhone
Update France Identité app to the Latest Version for iOS
Uninstall and reinstall France Identité iPhone app
Update your iPhone to the latest iOS version

Fix France Identité on iPhone unable to connect to server/internet connection issues::

To resolve France Identité network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix France Identité black/white screen (blank screen) on iPhone:

Follow the France Identité iOS app troubleshooting guide Here →

France Identité Android App Issues and Solutions

Fix France Identité not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent France Identité app issues:

Force Stop the France Identité App
1. On android, goto "Settings" » click France Identité app. » click "Force Stop".

Update France Identité to the latest version on PlayStore

Clear France Identité App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "France Identité app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch France Identité.

Fix France Identité unable to contact server/ France Identité internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click France Identité » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got France Identité » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch France Identité on android.

Solve France Identité black/white screens issue on Android:

Follow the France Identité android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gouvernement Francais, developers of France Identité.

About this app

VOUS AVEZ PLUS DE 18 ANS ET VOUS ETES MUNIS DE LA NOUVELLE CARTE NATIONALE D’IDENTITE ? • Accédez en avant-première au lancement de France Identité en devenant bêta testeur. • Pouvoir présenter son permis de conduire lors d‘un contrôle routier ou dans le cadre d’une location de véhicule directement depuis son smartphone. L’application ne traite pas vos données à des fins commerciales ou publicitaires et applique notamment les dispositions du règlement général sur la protection des données (ou RGPD) et de la loi informatique et libertés.