Contact Bose Sleep Support

I have four of these. Two of them one ear bud broke. They are sleep buds. So obviously you notice they are broken when going to sleep. Just when their support is closed. I keep forgetting to call the next day and notice again when their support is closed I need support. Only option is to call. It would be so much easier if I could send an email when I notice they are broken. Or god forbid have a chat app for this use case (which seems like it is a very common one see later below). Not to mention their site puts you in an infinite loop and you keep entering your serial number, on your phone digit by digit because they don’t offer copy of serial number support, only to go back to the page which says contact us. They seriously did not consider support for when their product breaks - which it breaks a lot. 50% in my case. And look online, there are tons and tons of posts of one ear bud breaking / stopping working and Bose support says to call them - which again they are closed when one is usually going to sleep. Save your money and just buy a noise cancellation product. They cost like $5 on your phone and it always works. I love Bose products but this one is a complete waste of money, don’t buy it.

I love the idea, design, simplicity and what it was promised it would offer. I love my quiet comfort with active noise cancelling. (Wish somehow one day the technology can be implanted in these tiny earphones) I understand that this one wouldn’t actively cancel out noise however the “sound masking” feature does not do anything. My main issue is the volume. The volume is so LOW that I barely can hear it. This device is only good for sleeping in quiet environment for someone that requires some type of white noise to fall sleep. It does not mask any outside noise. I don’t know why there are so many warnings for high volume in the app? If you are putting on a device to fall sleep obviously you are trying to block out some outside noise otherwise why would you use it? If this can be fixed with an update it would make sense to have this device otherwise there is ZERO benefits from it. I read so many reviews about people complaining about the volume but didn’t believe it, however after using it now I understand. The idea was probably to use this for everyday sleeping situation but the market for blocking outside noise is much higher than listening to some faint sound coming out of a black hole from far far away. Lol

Considering the SleepBuds cost a whopping $250, the app that supports them should be a lot better. Why can my iPad detect my AirPods and Jabras instantly, but this app takes MANY seconds to find the SleepBuds… and sometimes fails to find them entirely? Why are other audio apps controllable from the lock screen but not this one? Why do I have to unlock my iPad and navigate to the app to control the SleepBud volume with a slider rather than just use my volume rocker? This all seems like pretty basic stuff to me, that other apps manage fine. Other stuff: you can only listen to Bose sleep sounds on the SleepBuds. I don’t see why you can’t have a seamless experience of listening to whatever you want on the SleepBuds before sleep, then turning on Bose’s sounds. Talk about a nanny app! And I find way too many of the available sounds too busy and/or high-pitched. There’s only one or two I can stand to listen to. There might be good reason for other stuff that’s also inconvenient, like having to take time to load sounds ONTO your SleepBuds rather than simply stream it (I’m guessing so your sound is not dependent on your device’s battery life), but the whole interface is just needlessly frustrating and complex, which is not conducive to a relaxed pre-sleep state. The SleepBuds themselves are great, but hampered by this crappy app.