Contact Oura Support

by Dr.TST

It goes without saying this is an awesome product. Read the reviews below. As for customer service, there basically isn’t any. There is no phone number to call and my emails have been answered on average 10 days after being sent. The email responses reveal that the sender never looked at my email or considered my situation and just sent out a cut and pasted form letter response.
All I am trying to do is exchange my 2nd Generation ring for a 3rd generation ring. I never received any email instructions with QR codes telling me how to do this. Two emails (each 10 days apart for a total of 20 days) were sent to me saying I must have received the instruction. I didn’t. I am not an idiot.
I did place an order in the meantime and got an order #. I finally, after 1 month, got an email with instructions on how to return my 2nd generation ring. I had to start by entering in my order #. The order number was not accepted saying this was an unrecognized order #. I screenshot my order # and the page stating it’s an unrecognized # and emailed this to customer service and now, 2 weeks later, still no response. In my 62 years I honestly can say I have never dealt with a company with such horrible customer service. And I am sorry, but “Covid” and “unprecedented backlog of our products” is absolutely no excuse.

by Sophia Harlow 345

I bought my Oura ring a matter of weeks before the cut off of the new Oura ring. For reference, I got my Mom a ring at the 2 weeks after for her birthday and they automatically gave her a Gen 3. I followed up multiple times with customer service to see about upgrading or returning or trading in and they weren’t helpful. They are sticking to their arbitrary cut off date and totally f*cling their customers in the process.
We all got an over the top email from the CEO promising a big deal but the deal ended within a matter of days of the email and tracking down customer service to figure it all out was a mess. For instance, I had to email customer service 3 times through 2 different methods before getting any response.
I’m sure the Gen 3 will track certain things more effectively as right now Gen 2 clearly gets thrown by certain things.
Anyway, I’d heard such good things but was really let down by my experience. It’s been exhausting to try to figure it all out and I really wanted them to be better then they turned out to be. It’s like chasing a company down a rabbit hole to get any kind of answer. Hope they figure it out and meanwhile, I’m not so sure if there’s a truly authentic source on their product to be honest.

by Eggiers

I used to like this product, but I’m about to give up on it. The app and data browsing tools are really bad. First, you can’t create your own tags and the company seems to see this as a feature. Is my health and life really so generalizable that I don’t need any unique tags? If so, then why would I need to track anything. It’s just dumb to not allow people to track their own tags. Next is access to data. The charts are tiny and you can’t expand them so for a lot of data points, like the very basic thing of activity levels, you just get a blob of data. I can’t actually tell more than within an hour or two when I worked out. Then there is recognition of workouts which just isn’t very good. And as for sleep data, it really needs improvement. I can lay wide awake for an hour and sometimes see that counted as light or even REM sleep. My wife gets the same problems - she gave up and returned her ring. Finally, they sold an upgraded ring to people like me last fall promising new features. It is now 6 months later and NONE of those features are available. Selling those was basically a scam. Ugh.