AmpUp app not working? crashes or has problems?

AmpUp Status

Published by NAD Grid Corp on 2023-11-22

EV CHARGING MADE EASY If you own an EV, you know how frustrating it can
sometimes be to charge. AmpUp makes charging easy by enabling building and
property owners to provide charging for their residents, workers, or people just
passing by – seamlessly and hassle free.

I have a problem with AmpUp

Are you having issues? Select the issue you are having below and provide feedback to AmpUp.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 4 Comments

By Phil Massa 11 months ago

Hi. New to the app and it keeps stopping after I scan the qr code on the charger in my building. Does not go to the next screen Thank you. Phil Massa

By Macy 1 year ago

I can't log in to the app, OR sign in via Google or Facebook. I get a message that the app has a bug. The QR Code Reader doesn't help, as it directs me to the log-in page that I can't log in on.

By Eric 1 year ago

My charging sessions get discontinued randomly. After starting to charge, I would get an notification that charging session was suspended. This would require getting back out to stop the session and re-start another session. Very annoying. Not sure if it is the station or a compatibility with my car. But I have never had any problem charging at home or elsewhere using other charging stations to charge in the 3 plus years before I started using this AmpUp station that we recently installed at the office.

By Ivan 1 year ago

I don’t get activation email. How to ask to resend it?

Common dislikes about AmpUp app

- Glitches preventing users from charging

- Tech support asking for passwords

- No support for email or contact number

Have a Problem with AmpUp - EV Charging? Report Issue

Common AmpUp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AmpUp app on iOS and Android devices. Solve all AmpUp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AmpUp iPhone Issues and Solutions

AmpUp iOS app crashes, not working, errors
AmpUp iOS app network issues
AmpUp on iOS has black/white screen

AmpUp Android App Issues and Solutions

AmpUp has errors/crashing/not working
AmpUp server network connectivity issues
AmpUp has black screen

AmpUp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AmpUp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AmpUp app crashes or not working on Iphone (iOS):

Close and restart the AmpUp app on iPhone
Update AmpUp app to the Latest Version for iOS
Uninstall and reinstall AmpUp iPhone app
Update your iPhone to the latest iOS version

Fix AmpUp on iPhone unable to connect to server/internet connection issues::

To resolve AmpUp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AmpUp black/white screen (blank screen) on iPhone:

Follow the AmpUp iOS app troubleshooting guide Here →

AmpUp Android App Issues and Solutions

Fix AmpUp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AmpUp app issues:

Force Stop the AmpUp App
1. On android, goto "Settings" » click AmpUp app. » click "Force Stop".

Update AmpUp to the latest version on PlayStore

Clear AmpUp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AmpUp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AmpUp.

Fix AmpUp unable to contact server/ AmpUp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AmpUp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AmpUp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AmpUp on android.

Solve AmpUp black/white screens issue on Android:

Follow the AmpUp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NAD Grid Corp, developers of AmpUp.

100% Contact Match

Developer: ampUp

E-Mail: [email protected]

Website: Visit AmpUp Website

About this app

Each charger host sets the prices and policies for their chargers. this app makes the policies and pricing transparent for drivers, so you can see what charging speed you’re getting and what you are paying per minute or kWh of charging. Hosts sometimes set up idle fees, which promote charger availability by encouraging drivers to vacate the parking space after charging. If you own an EV, you know how frustrating it can sometimes be to charge. this app makes charging easy by enabling building and property owners to provide charging for their residents, workers, or people just passing by – seamlessly and hassle free. People like you! Note that prices and idle fees are set by hosts, and this app does not have any control over those fees or policies. Get push alerts before idle fees start with a reminder to move your car. this app provides customer support for drivers. Bookmark favorite chargers or enable notifications for when an occupied charger becomes available. Make money and help take polluting internal combustion cars off the road by installing this app-enabled chargers at your place of work or residence. You can also link your existing RFID card or badge - or request a new this app RFID card - to swipe and charge quickly without your phone. If you have an issue, our support staff can get back to you within 24 business hours to address your charging or billing issue. Just scan the this app QR code on the charger with AmpUp ’s QR reader to start your session in seconds. Save your payment method so you can charge quickly and easily on any of this app’s thousands of chargers. Find chargers nearby or on your route, see if they are available, and even reserve them ahead of time. See charging session history and receipts. Hosts set their own prices and policies, and this app handles payments on their behalf. Discover not only this app powered chargers, but also chargers from other networks. Some locations require special access, which you can request from the charger’s host.