The most secure and easy way to pay for fuel and earn rewards.
Exxon Mobil
Rewards+ app allows you to stay in the comfort of your vehicle while you pay for
Synergy™ fuel with your phone.
Are you having issues? Select the issue you are having below and provide feedback to Exxon Mobil Rewards+.
By Frank Pittenger 3 months ago
The mobile app on my andorid phone has not worked for at least a year now. I stopped the app uninstalled it and reinstalled it with no success. I have uninstalled the old version, restarted the phone and installed the new app still not working. Now I go through a bunch of questions after logging in with my username and password. I get a number to verify the phone and then get an error message ER3. This is crazy that I'm still unable to login. Please HELP!!!!
By Sandra Thigpen 4 months ago
This app has stopped showing my neighborhood station since the last update. Shows another station farther down the street but not the one closest to my home.. What's up ExxonMobil!?!?! PLEASE FIX THIS APP ASAP!! We've been using Exxon gas for over 50 years!!
By Duane Denham 4 months ago
Does not recognize the station I am at but did a week ago.
By Jeff Lazarus 4 months ago
I updated the app and was at a station and it said I was 17 feet from station and did not have a means of paying using the app. I had to use the card to fill car with fuel…
By Cathey O Casey 11 months ago
App I have been using for years has not worked for over a month at Exxon Station Hwy 190, Covington, LA on my iPhone 13. Says "something happened, try again later". Most recently told me to scan the pic on pump. Still did not work. Great program with points, right? Can't ever access. Figures.....I worked for them (not my choice; I worked for Mobil, who was bought by Exxon). Talk about a gigantic bureaucratic organization. That's why this app does not work.....because employees are not empowered to fix the damn thing.
By Trouble downloading app 1 year ago
When I try to down load app from Google Play the only device shown is not available for download. Can I download to my Apple iPhone 6 or my Consumer Cellular Link II
By vern gutterman 1 year ago
I have never used gift card it 2years old is it still good gas station say it has a zero balance
By Yvette 1 year ago
app says “Something happened. Try again later.” This is a persistent problem over the last several months and had pushed me away from Exxon to other gas stations. I hope you’ll fix the issue soon.
By D Riedel 1 year ago
Got a new iPhone 13 and now the app doesn’t detect the location at the station but it does from my home, which is 9 miles away. So now the app is unusable at the pump.
By Brittany Crafton 1 year ago
App will not load up and says service is unavailable
By Nancy Healy 1 year ago
Stopped working weeks ago, same "Something happened" message as everyone else. Won't work on home wifi or at the pumps. Uninstalling/reinstalled didn't help. Card still works but if I can't access points, I just go where gas is cheapest now.
By thomas coughlen 1 year ago
all of a sudden the app asked me to provide a password. when I try to "get temp password" it does not work when I enter on app. I deleted the App then reinstalled on iPhone 10 but did not help
By myrna janzen 1 year ago
when I try to use the app to purchase fuel it wont accept the exxon gas card but the physical gas card works so I know its not the card
By Christian Addison 1 year ago
Keep getting “something happened” error message upon logging in. Can’t use rewards.
By Kevin L. 1 year ago
I keep getting the same message: "! Something happened. An error occurred. Please try again later."
By Lui_The_Ninth 1 year ago
I think I may of found a loophole… take a screenshot of the bar code to use points before stepping out of home. Then use the screenshot to have it scanned for redemption of points when you’re at the pump/gas station. Something fishy about how the app never works (“Something Went Wrong”) when trying to use AT gas station but works everywhere else except the Exxon gas station.
By mick charles 1 year ago
“something happened” error message when only cellular service available (as when trying to authorize a pump for gasoline purchase). App operates nominally when on WiFi (Cellular service only at the MobilMart On-the-Run).
By Joseph Hernandez JR 1 year ago
App not working a the moment. I love this app when it was working, but now its frustrating to have to go into the store, wait on line and estimate how much gas I need...
By Cindy Rice Beard 1 year ago
Have been trying to use for some time now. It keeps giving me the same error “Something went wrong”
By Neil Churaman 1 year ago
App is not working unless on WiFi and normally no stores offer or have WiFi available. I have given up and have been going elsewhere for gas as its not in my best interest to hope it works nor can I get rewards if it doesn't work. Have since been buying gas from Walmart (Murphy's) as the cheaper alternative
By Adam Bucki 1 year ago
I followed the recommended steps of uninstalling, restarting phone and re-installing app. I still have the “Something Happened” error.
By Myrna Thibault 1 year ago
Keeps giving me the “something happened”, can’t reset password, won’t sing in.
By Jonathan Lemoine 1 year ago
Keep getting error occurred try again later. Like every one else. Would like to know what’s going on
By M johnson 1 year ago
App unusable on iOS - “Something happened” for days. Please fix the problem.
By Andromedia Bowden 1 year ago
App says something happened, an error occurred please try again later, won't let me sign in. This has been going on for a while now still hasn’t cleared up. I don't get points and/or rewards. I tried uninstalling and reinstalling app, changed password. Tried different stations.
By Angie Michelini 1 year ago
We have had problems using the app since my husband updated the payment method in March. Now the app is working for my husband but I get an error message every time I try to use app to buy gas.
By Susan Lanigan 1 year ago
What is the problem. App not working. Couldn’t get gas or get my dime off. See many posts about this problem. You are going to loose many customers
By Sl 1 year ago
Been having error message like everyone else for a month. I guess no one can earn points. Will this be fixed?
By James Krueger 1 year ago
I am getting same “something happen” message as everyone else. I deleted the app and reinstalled, now it won’t even let me sign in!!!!!😝😝☹️
By Craig 1 year ago
App would not work. Get error message everyone else gets. I rebooted my phone and it worked. Not sure why this continues to be an issue. This has happened before but never tried rebooting. Should not have to reboot for app to work. Fix EM you have $$$$$.
By Christopher Battiste 1 year ago
Exxon Mobil Rewards App has stopped working. Deleted and reinstalled on iPhone and still will not connect. Error message: "Something happened - an error occurred. Please try again later. I cannot use at the gas pumps anymore.
By Matthew L. 1 year ago
Having thecsame issue as others have reported here. The app only seems to work when I'm connected to my home wifi, which is very strange. Doesn't work via cellular data at any stations. When I finally DID get it to work the receipt said I saved .10 cents/gallon, however the price didn't reflect that, they essentially gave me the cash price for using my rewards card. ExxonMobil fix your damn system; gas prices and your profits are exuberantly high and you can't make the app work properly... WTF??
By Ray 1 year ago
App not working. It only gives a message of "Something has happened. Please try again later." This is the third day of failing to work. I left and filled up with a different brand of gas.
By Hamilton Hefner 1 year ago
It want let me sign up
By Ray 1 year ago
My app says something happened And an error occurred please try again later, this has been going on for a while now still hasn’t cleared up I would like to use the app since it’s a more secure way of paying for fuel
By Marilyn Davis 1 year ago
Exxon mobile app will not work using cellular data. It does appear to work using WI-FI which is completely useless for me as I don’t have access to Wi-Fi at the gas station.
By Tammy Costello 1 year ago
App is not working on the phone at any station. We got $50 in gas yesterday in one car and not only did the app not work, the rewards number didn’t either. So we missed double points for AARP day. Today we wanted to take advantage of the 4x offer before 10am and the app didn’t work again. By the time we got home to get the actual card we had missed the deadline which we would have gotten 4x on $65! This app needs to get back up and running. We lost a lot of points due to the app not working.
By Anthony Garavaglia 1 year ago
3 of my family members have the app and we have been having problems with the app for over a week. We have all tried uninstalling/reinstalling and the app does not work at any station. It appears to be working at home while on Wifi, but it says, "something went wrong" while at the gas station.
By Carol Chick 1 year ago
My app isn’t working. Keeps say Something went wrong!! Help me fix this
By Destiny Woodbury 1 year ago
My app is not working still. It’s going in a month. :(
By Donald Lawson 1 year ago
Android user, reinstalled twice, just get " Something has happened " error message when attempting to log in. 05-22-2022
By Ashley 1 year ago
The app has not been working for me for at least one month. It constantly states that something has happened.
By KJ 1 year ago
As of 5/21/22 same login and “some thing went wrong” message as everyone else.
By Deborah Cernuto 1 year ago
Every time I use the app I get the message something went wrong. I know my password and email are correct but I changed the password anyway and it still won’t work. Guess I will be using my Amoco/BP app!!
By Paul 1 year ago
Cannot login to app
By Ron Kaer 1 year ago
App will not accept my email address and password. Customer Service has verified that my email is correct and we have tried both reinstalling the app and changing password, and it still does not work. This has been an ongoing issue for the last three weeks.
By Lauren Mitchell 1 year ago
Every time I try to log into the app it says something went wrong. I have logged in online so i know it is not my log in.
By Robert Liles 1 year ago
Keep getting “something has happened” message.
By Megan 1 year ago
The app isn't working. When I log in, I get an error that says, "Something happened. An error occurred. Please try again later." Installed and reinstalled, still have issue.
By Tiffany Maddox 1 year ago
The app isn't working. When I log in, I get an error that says, "Something happened. An error occurred. Please try again later."
By Lee Bryant 1 year ago
The Exxon Mobil Rewards app will not open on my smartphone. I've uninstalled and reinstalled with no success. The splash screen opens but I never get to the login. I'm on a wifi, which is connected to the internet
By Tanya Hunter 1 year ago
Points are not adding when I fill up
By Tony Shirley 1 year ago
I open app at station enter my code and pump number I get error message and won't complete, pumps do not have qr code to scan so I have to use card, I reinstalled app same issue
By Richard Vaz 1 year ago
Seems the app is crashing with cellular connection and working with WiFi. Unsure how to correct
By THOMAS MARKOWSKI 1 year ago
I just purchased fuel and the app wouldn’t start, how do I add my receipt info to get credit on the app
By David Bartley 1 year ago
Something happened an error occurred try back later. This has been going on for 3 days Why has the app stopped working
- Doesn't show "Add to Wallet" option
- Page keeps loading when trying to add car to profile
- Pump would not work when app says authorized
- Error messages on the app
- Keychain Plenti card wouldn't work
- Error message when using Apple Pay
- Location services not working with new version
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Complete guide to troubleshoot Exxon Mobil Rewards+ app on iOS and Android devices. Solve all Exxon Mobil Rewards+ app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Exxon Mobil Corporation, developers of Exxon Mobil Rewards+.
97.44% Contact Match
Developer: ExxonMobil
E-Mail: [email protected]
Website: Visit Exxon Mobil Rewards+ Website
63.16% Contact Match
Developer: DataLink Consulting Inc.
E-Mail: [email protected]
It’s simple: create an account in ExxonMobilRewards , add your preferred payment method, and start earning rewards on your next fill up at participating Exxon and Mobil stations! ExxonMobilRewards accepts Apple Pay as well as all credit and debit card payment methods, Click to Pay, and the Exxon Mobil Smart Card+™. Apply for the Exxon Mobil Smart Card+™ through the Exxon Mobil Rewards+ app. **Subject to credit approval. Exxon Mobil Rewards+ app allows you to stay in the comfort of your vehicle while you pay for Synergy™ fuel with your phone. When you finish fueling, ExxonMobilRewards automatically displays a receipt with your transaction total, earned rewards and, if selected, a car wash code! Just open ExxonMobilRewards , select your pump number, and authorize the pump. If your location services are turned off, simply scan the QR code at the pump to select your pump number. Download ExxonMobilRewards today and start earning rewards immediately on every purchase! Say goodbye to taking your wallet out and swiping your credit card at the pump. The most secure and easy way to pay for fuel and earn rewards. All you have to do is get out of your car to select a fuel grade and begin fueling. It’s simple, safe, and contactless! Terms and conditions apply.