Are you having issues? Select the issue you are having below and provide feedback to Exxon Mobil Rewards+.
- Doesn't show "Add to Wallet" option
- Page keeps loading when trying to add car to profile
- Pump would not work when app says authorized
- Error messages on the app
- Keychain Plenti card wouldn't work
- Error message when using Apple Pay
- Location services not working with new version
It say that the pump I select is not available. No matter which pump I select.
Error message “You have made too many purchases today. Please try again later”. You have made too many requests to buy gas, please try again in 24 h
it say that the pump i select is not avaliable
pump not available
The last month or two whenever I try to use my Exxon app to pay for gas. I cannot find any link or anywhere to actually pay for gas. It shows me rewards, it shows me how many stars I’ve earned. It shows me the location of the station. I’m at. It shows me everything except how to pay for gas. It does not show, the place where you put in which pump you’re at. Lots of selections at the bottom of the app that nothing about paying for gas if this continues, I will delete it and stop using Exxon. I use it because it’s convenient and my car is recommended to use Exxon but I will switch to someone else continues. I don’t know if this was a problem with an update iPhone, or an update of the app, but it’s very annoying and irritating.
The mobile app on my andorid phone has not worked for at least a year now. I stopped the app uninstalled it and reinstalled it with no success. I have uninstalled the old version, restarted the phone and installed the new app still not working. Now I go through a bunch of questions after logging in with my username and password. I get a number to verify the phone and then get an error message ER3. This is crazy that I'm still unable to login. Please HELP!!!!
This app has stopped showing my neighborhood station since the last update. Shows another station farther down the street but not the one closest to my home.. What's up ExxonMobil!?!?! PLEASE FIX THIS APP ASAP!! We've been using Exxon gas for over 50 years!!
Does not recognize the station I am at but did a week ago.
I updated the app and was at a station and it said I was 17 feet from station and did not have a means of paying using the app. I had to use the card to fill car with fuel…
App I have been using for years has not worked for over a month at Exxon Station Hwy 190, Covington, LA on my iPhone 13. Says "something happened, try again later". Most recently told me to scan the pic on pump. Still did not work. Great program with points, right? Can't ever access. Figures.....I worked for them (not my choice; I worked for Mobil, who was bought by Exxon). Talk about a gigantic bureaucratic organization. That's why this app does not work.....because employees are not empowered to fix the damn thing.
When I try to down load app from Google Play the only device shown is not available for download. Can I download to my Apple iPhone 6 or my Consumer Cellular Link II
I have never used gift card it 2years old is it still good gas station say it has a zero balance
app says “Something happened. Try again later.” This is a persistent problem over the last several months and had pushed me away from Exxon to other gas stations. I hope you’ll fix the issue soon.
Got a new iPhone 13 and now the app doesn’t detect the location at the station but it does from my home, which is 9 miles away. So now the app is unusable at the pump.
App will not load up and says service is unavailable
Stopped working weeks ago, same "Something happened" message as everyone else. Won't work on home wifi or at the pumps. Uninstalling/reinstalled didn't help. Card still works but if I can't access points, I just go where gas is cheapest now.
all of a sudden the app asked me to provide a password. when I try to "get temp password" it does not work when I enter on app. I deleted the App then reinstalled on iPhone 10 but did not help
when I try to use the app to purchase fuel it wont accept the exxon gas card but the physical gas card works so I know its not the card
Keep getting “something happened” error message upon logging in. Can’t use rewards.
I keep getting the same message: "! Something happened. An error occurred. Please try again later."
I think I may of found a loophole… take a screenshot of the bar code to use points before stepping out of home. Then use the screenshot to have it scanned for redemption of points when you’re at the pump/gas station. Something fishy about how the app never works (“Something Went Wrong”) when trying to use AT gas station but works everywhere else except the Exxon gas station.
“something happened” error message when only cellular service available (as when trying to authorize a pump for gasoline purchase). App operates nominally when on WiFi (Cellular service only at the MobilMart On-the-Run).
App not working a the moment. I love this app when it was working, but now its frustrating to have to go into the store, wait on line and estimate how much gas I need...
Have been trying to use for some time now. It keeps giving me the same error “Something went wrong”
App is not working unless on WiFi and normally no stores offer or have WiFi available. I have given up and have been going elsewhere for gas as its not in my best interest to hope it works nor can I get rewards if it doesn't work. Have since been buying gas from Walmart (Murphy's) as the cheaper alternative
I followed the recommended steps of uninstalling, restarting phone and re-installing app. I still have the “Something Happened” error.
Keeps giving me the “something happened”, can’t reset password, won’t sing in.
Keep getting error occurred try again later. Like every one else. Would like to know what’s going on
App unusable on iOS - “Something happened” for days. Please fix the problem.
App says something happened, an error occurred please try again later, won't let me sign in. This has been going on for a while now still hasn’t cleared up. I don't get points and/or rewards. I tried uninstalling and reinstalling app, changed password. Tried different stations.
Complete guide to troubleshoot Exxon Mobil Rewards+ app on iOS and Android devices. Solve all Exxon Mobil Rewards+ app problems, errors, connection issues, installation problems and crashes.
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It’s simple: create an account in ExxonMobilRewards , add your preferred payment method, and start earning rewards on your next fill up at participating Exxon and Mobil stations! ExxonMobilRewards accepts Apple Pay as well as all credit and debit card payment methods, Click to Pay, and the Exxon Mobil Smart Card+™. Apply for the Exxon Mobil Smart Card+™ through the Exxon Mobil Rewards+ app. **Subject to credit approval. Exxon Mobil Rewards+ app allows you to stay in the comfort of your vehicle while you pay for Synergy™ fuel with your phone. When you finish fueling, ExxonMobilRewards automatically displays a receipt with your transaction total, earned rewards and, if selected, a car wash code! Just open ExxonMobilRewards , select your pump number, and authorize the pump. If your location services are turned off, simply scan the QR code at the pump to select your pump number. Download ExxonMobilRewards today and start earning rewards immediately on every purchase! Say goodbye to taking your wallet out and swiping your credit card at the pump. The most secure and easy way to pay for fuel and earn rewards. All you have to do is get out of your car to select a fuel grade and begin fueling. It’s simple, safe, and contactless! Terms and conditions apply.