AmpUp - EV Charging Reviews

AmpUp - EV Charging Reviews

Published by on 2024-10-24

🏷️ About: AmpUp is an app that makes EV charging easy by enabling building and property owners to provide charging for their residents, workers, or people just passing by. The app allows users to find chargers nearby or on their route, see if they are available, and even reserve them ahead of time. Users can pay using a credit card or with a card in their phone’s wallet, and save their payment method so they can charge quickly and easily on any of AmpUp’s thousands of chargers. Each charger host sets the prices and policies for their chargers, and AmpUp makes the policies and pricing transparent for drivers. The app also allows users to remotely monitor their charging session and get notifications when their session is done.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
55.6%

😎👌🔥 Positive experience
27.1%

🙄💅🫥 Neutral
17.4%

~ from Justuseapp.com NLP analysis of 453 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to locate chargers around you

- Quick and easy to reserve a charger

- Helpful tech support



Read 34 Customer Service Reviews 👿🤬😡😠💢😤

3.3 out of 5

Tech support asked for my password!

2022-05-21

One star because while on the phone with tech support because of a glitch preventing me from charging at any station, the tech asked me to text them my login credentials including password. This is completely unacceptable.

AmpUp is ok when it’s not glitching. This particular issue prevented me from charging for 15 hours until I finally got ahold of tech support (they don’t seem to reply to the send a message feature). Tech support was nice enough when I finally reached them and followed up multiple times trying to help which was appreciated. But they need to be trained to not ask for passwords and apparently need better tools on their end to help customers.

Avoid at all costs

2022-06-22

This review is based on my expedite with charging, I live near the HQ of this app and was using their charger for charging tesla pricing and function was great until this app started blocking these chargers in their HQ for public access with no notice. I tried contacting them from email and contact number but looks like they don’t have support in place to pickup call or respond. These chargers stay empty all the days! Was dependent on them. Just Make it clear if these chargers can be used by public or not instead of playing with customers.

Doesn’t Work

2022-07-23

Tried to use a charging location with this company. It doesn’t work. Was on the phone for 15 minutes with service team. They couldn’t get it to work.

If you really need to charge your vehicle use another company as their technology won’t work when you need it to.

Great app

2022-08-24

Was able to locate the nearest charging station and can’t wait to subscribe my inhome charger too..

Very helpful!

2022-09-25

The UI is great and AmpUp is super simple and easy to use.

Great way to charge your EV

2022-10-26

Easy to use and comprehensive coverage

Works great!

2022-11-27

Never had an issue with AmpUp . Great UI and simple to use.

stable, informative and up to date

2022-12-28

this app is an improvement when it comes to finding a charging station, whether it’s a level 1, level 2 or level 3, have not had an issue finding a place to charge.

Awesome service

2023-01-29

Been needing something like this to expand my EV charging options!

Love the ability to book chargers!

2023-03-02

This has have been a life saver.

Easy to use

2023-03-31

Easy to find charging spot on the map. Simply works for me! Great app!

Convenient and comprehensive

2023-05-02

It’s awesome to see one map that has all the charging options around. Great work!

Green revolution e.v. Charging

2023-06-02

This is the future of E.V. charging. I can schedule charging and not worry about time. It shows me exactly when and where so I can adjust my plans and daily routine easy. Great app

No more battery anxiety

2023-07-04

It’s like Google Maps for finding EV chargers nearby, really handy so you never have to worry about running out of battery on the road.

Easily found a charger near work

2023-08-04

I just moved jobs a few weeks ago and couldn’t use my normal EV charger anymore. AmpUp let me find one just up the street. Really helpful.

Solving a major pain point.

2023-09-05

Still needs some improvements, but AmpUp is going to address some of the major pain points that have plagued the EV owners for so long now. Forget about range anxiety.

Useful for Charging On the Go

2023-10-07

AmpUp is useful when you’re out and about and can’t find any nearby chargers. The UI is pretty slick and reminds me of how the maps look on a Tesla in dark mode. Will continue to use!

EV locator

2023-11-07

Absolutely love this!! As soon as you fire up AmpUp , you could locate chargers around you. Right away I can see the type of charging station, the charger’s level and if it’s free or if rentable. You can reserve it with a quick click......love it.

Using at the office

2023-12-09

We have 2 charging stations at the office. Been using this app for both. It's been very helpful to be able to manage the chargers vs before when we had no way to control usage.

Chargers near home and on the road

2024-01-09

Nice to find charging options near home, and now also out on the road as I travel.

Useless platform. Save time and use PlugShare instead!!!

2024-12-16

I tried reserving a residential charger twice and received no reply from the host both times. All it said was reservation pending. PlugShare is so much easier to use and the hosts actually reply. They also have more useful information about public chargers. Save yourself some time and get a more useful app.

Not gonna be the forerunner app: not updated & silly car list

2024-12-16

In Chicago and western suburbs?
YUCK. AmpUp will not be the forerunner.

Choosing your vehicle is like looking at a bunch of pick-up sticks: no sequence, no order, and one line per year, make & model, with LOTS of chaotic lines of car descriptions to scroll through, and clearly not every car.
Electrify America is almost entirely missing. ChargePoint chargers are blatantly missing.
I might use AmpUp as a last ditch effort when I’m having serious range anxiety.
Overall, YUCK.

Basic features lacking or don't work

2024-12-16

The toggle to take my charger offline does not work. My charger remains online. My attempt to delete my charger results in an error message. And there's no in-app support function to contact the company. Come on guys - get it together.

Would love to like

2024-12-16

I do not want to use Google or Facebook yo register. Unfortunately I wont be a customer until there is a third option.

Just use PlugShare

2024-12-16

I saw AmpUp advertised as “better than PlugShare”, and I was curious about the feature that allows you to reserve a charger. It manages to have more chargers than some EV apps out there, but no more so than PlugShare, and the only chargers you can reserve are home chargers listed through AmpUp. There might be a use in that, but I don’t think I will be using it much. The killer for me is how buggy it is. Clicking on any station for more details about the location caused an error, and several screens would not load until I quit AmpUp and launched it again.

Game changer for EV charging

2024-12-16

This is game changer for EV charging. AmpUp is easy to use and has more inventory than competitor apps. Really love that you can reserve a host charging and all payments are streamlined and built in. Highly recommended!

A convenient app

2024-12-16

It is convenient to see all charger location and status on the same screen. Haven't try to reserve a private charger but a friend said it is nice for him.

Battery life saver !!

2024-12-16

I can’t tell you how many times my plans change and where I’m worried about having to push my car. Love being able to search and find chargers that exist in various places 🙂

Very convenient to find a charger!

2024-12-16

A true godsend. Hope there’ll be more chargers in the network!

A way better version of Plugshare

2024-12-16

I've switched over from Plugshare to AmpUp. This this app app aggregates so many public chargers and their status it's amazing. Navigation takes you right to them, very convenient. I'm going to try one of their reservable chargers next.

Great team

2024-12-16

I had an issue with the mobile app, but I reached out to the team and their team responded immediately with great support. I’m a huge fan and Tom was very helpful. He let me know I could start remote charging my car with a button from AmpUp and it worked!!

EV Ninjas
2024-04-30

My company installed 4 of these chargers in 2 bays. One of the worse decision ever made. They were problematic from the start. Just not reliable at all. You just never know which day they decide they don't want to charge or have faulty voltages that would trigger the cars to reject them, causing charging to end. Apps is useless other than to attempt to charge. Support team is also useless. They went out of business and no one bothered to inform their customers. We found out after not getting any response on our complaints. They finally got a new support team (3rd party) but they kept telling us the system shows full function. Meanwhile, my coworkers and I have not be able to fully use these charging stations because they only work less than half the time. Stay far away from this charging system.

Done W/ AmpUp
2023-12-08

This is the worst EV charging stations and apps. My company misguidedly installed 2 bays (4 chargers) of AmpUp charging stations. They have been problematic from the start. Work one day, not the next or work for some cars, but not others. If we are lucky, the charger would work 2 days out of 5. more than a year installed, the stations just sit mostly empty. my co-workers and I stopped using them. why bother, it won't work or work for 5 minutes and we would get a notification on the app that something happened and charging had stopped. Sometimes, we haven't even made it to inside the building, we would get the notification charging had stopped. Never had issue with charging with Chargepoint and EvoCharge, so I know it isn't our cars.

Eric Ngai
2023-01-04

We have been having problems charging ever since 4 stations were installed. It is so moody that it would charge one day, but not the next. In the past 3 weeks, it had worked a total a less than 5 days. It would charge for a minute or two, then it would suspend charging. Yesterday it charged without issue. Today, none of the stations would work, can't even get them to start charging. Bad install or just a lousy system? I had asked work to install Chargepoint, but the AmpUp was chosen. So far not impressed with the reliability. I do have to say their suppost had been quick to respond. I emailed them last week, and someone got back to me within 24 hours to try to troubleshoot, but it didn't work. They were supposed to contact my company's point person and the electrician to come out to check and to resolve this problem. But the product itself is a 1 1/2 star compared to my home charging and charging everywhere else.



Is AmpUp Safe? 🤗🙏


Yes. AmpUp - EV Charging is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 453 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.3/5 . Justuseapp Safety Score for AmpUp Is 32.8/100.


Is AmpUp Legit? 💯


Yes. AmpUp - EV Charging is legit, but not 100% legit to us. This conclusion was arrived at by running over 453 AmpUp - EV Charging User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for AmpUp Is 53.8/100..


Is AmpUp - EV Charging not working? 🚨


AmpUp - EV Charging works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with AmpUp - EV Charging? Post a Review




Features

- Find chargers nearby or on your route

- See if chargers are available and reserve them ahead of time

- Bookmark favorite chargers or enable notifications for when an occupied charger becomes available

- Scan the AmpUp QR code on the charger with the app’s QR reader to start your session in seconds

- Pay using a credit card or with a card in your phone’s wallet

- Link your existing RFID card or badge to swipe and charge quickly without your phone

- Each charger host sets the prices and policies for their chargers

- Remotely monitor your charging session and get notifications when your session is done

- See charging session history and receipts

- Get push alerts before idle fees start with a reminder to move your car

- Customer support for drivers

- Become a host and install AmpUp-enabled chargers at your place of work or residence.

  Customer Service/Support
Developer:
NAD Grid Corp

Contact e-Mail:

Website:
🌐 ampup.io

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