Contact GROHE Sense Support
Company Name: Grohe AG
About: The GROHE Sense app is at the heart of the GROHE Sense system, which offers you
protection from water damage. The app allows you to continuously monitor and
control your GROHE Sense and GROHE Sense Guard - at any time.
GROHE Sense Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: sense@grohe.com
Website: 🌍 Visit GROHE Sense Website
Privacy Policy: https://application.grohe.com/ondus-app/de_DE/content/privacy
Developer: GROHE
3 Most reported problems 😔💔
Still complete garbage (new generation app)
by SSSamS
Grohe just released the “new generation” software. They simply prove over and over how incompetent their software team is. The app is slow, clunky, and notifications are completely broken. Want a permanent badge notification on your phone even after you have read and acknowledged the message within the app? This is the app for you.
App no longer works
by Jkgonzo187
I am not sure what latest update caused it, but all I get now are a ton of error messages and failures to load. Devices cannot be accessed
Terrible app and support
by In Dus
Valve keeps shutting off water when my water softener runs regeneration cycle. Support has no solution apart from “manual pause” (that would work well at 2 am) or setting up sprinkler schedule. It seems like this device does not have any self-learning capabilities like moen flo. On top of that, there can only be one sprinkler schedule and so I’ll have to set up a really wide window to accommodate both water softener and actual sprinkler system. Which means the system will be unprotected for a wry wide window. And the sense guard device seems to randomly disappear from the app and requires power cycling it.
Have a Problem with GROHE Sense? Report Issue
Why should I report an Issue with GROHE Sense?
- Pulling issues faced by users like you is a good way to draw attention of GROHE Sense to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a GROHE Sense customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GROHE Sense.
