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by Sjharden

So, I admit it. I hate forced updates. But I especially hate them when they take away functionality I previously had. We've had this device a couple years now. But, after this latest update, my child's tracker will not track her past the half day mark. After some time between 11 and 1 it will just register No Communication. I'm hoping it's a battery glitch that they will resolve in another update that comes within the next couple days or so. As I understand it, Apple ruins iPhone batteries with their updates, so if that's happening here, I suppose it can and will be fixed. I'm sure they don't want to be constantly replacing devices. I have contacted them and, at first, was told that if the cellular coverage in my area was poor, I could get that message. I told them it wasn't doing this in those places before the update...and besides that, every place in my state after 1 pm can't be No Communication. 🙄 So, I was supposed to be emailed some steps they'd want me to take first that I never got. I'm guessing it either needs another battery in the device or that there's just no way to fix it without another update. If this doesn't get resolved quickly, I'm returning this device and ending my subscription to the service. Too expensive to be so lax on this kind of problem. There are other options for tracking these days.

by Serena12986

Very disappointed Not as advertised. I got this service for a somewhat piece of mind but had nothing but trouble with the device I even tried different systems with nothing but trouble. A few times when in an emergency system failed. After many calls to support I gave up and canceled. Personally I think it is shameful for this company to make a huge profit on parents with children/ adolescents with disabilities. For $43 a month you get one hour of listening time which does not roll over unused time. A service that is hit or miss. They are real quick to take the money but cannot solve the issues with the service.

by CurlyGamerGirl

I have tried for two months to get the device to sync with the app. It is nothing short of impossible. I seriously think Jesus Himself would have to perform a miracle to get this app working right. Now I'm stuck in this stupid contract with a device that won't work unless I literally uninstall and reinstall the app every single time. It's a ripoff. It's a great concept, and I seriously wish it would work as I suspect my daughter is being bullied by some adults but have no proof. Don't buy this and get stuck hundreds of dollars in the red on the dumb contract. I'll be cancelling as soon as I can.