BVG Jelbi Status

Last Updated on 2025-02-11 by Berliner Verkehrsbetriebe (BVG) - AöR

I have a problem with BVG Jelbi

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⚠️ Most reported problems ⚠️

Not working

75.0%

25.0%

24 hour clock ⏰

- Fares are too high

- App does not accept credit cards

- Does not accept American Express or MasterCard

- Does not accept EEA citizens

Common BVG Jelbi Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve BVG Jelbi network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the BVG Jelbi App
1. On android, goto Settings » BVG Jelbi » click [Force Stop]

Clear BVG Jelbi App Cache and Data:
1. On android, goto Settings » Apps » BVG Jelbi » Storage » click [Clear Data] option. This clears both data and cache.
2. restart BVG Jelbi.

On android, goto Settings » Apps or Manage Apps tab.
Click BVG Jelbi » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto BVG Jelbi » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch BVG Jelbi

Contact e-Mail: appsupport@bvg.de

E-Mail: appsupport@bvg.de

Website: 🌍 Visit BVG Jelbi Website

Privacy Policy: https://www.jelbi.de/datenschutz

Developer: Berliner Verkehrsbetriebe (BVG)

Feb 23, 2025, 12:21 PM
a user from Berlin, Germany reported problems with BVG Jelbi : Not working
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