Are you having issues? Select the issue you are having below and provide feedback to BVG Jelbi.
- Fares are too high
- App does not accept credit cards
- Does not accept American Express or MasterCard
- Does not accept EEA citizens
Complete guide to troubleshoot BVG Jelbi app on iOS and Android devices. Solve all BVG Jelbi app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Berliner Verkehrsbetriebe (BVG) - AöR, developers of BVG Jelbi.
Contact e-Mail: [email protected]
At more and more locations in Berlin. - Install the BVG Jelbi app and use the free and smart route planner. - Book your rides with mobility providers directly in BVGJelbi or buy tickets for BVG public transport. - You only pay the regular prices – no hidden costs or additional fees for using our service. - Choose from various modern payment methods: PayPal, credit card or direct debit. Explore Berlin in your own individual way with Jelbi – whether you are a Berliner, commuter or visitor. - Public transport in Berlin (VBB, BVG, S-Bahn) including fare zones A to C – from short distance to monthly pass and across all means of transport such as subway, bus, streetcar, train and ferry. - E-scooter sharing with TIER, Voi, Lime and Bird, four leading providers for the spontaneous rental of e-scooters. - Car sharing with MILES, SIXT share and mobileeee. The BVG Jelbi app makes it easy to buy all public transport tickets, and you are of course free to use the services of a wide range of mobility providers: Book MILES, SIXT share, TIER, Voi, Lime, nextbike, emmy, Bird, Mobileeee, or Taxi Berlin. You can choose from different vehicles like practical vans or agile e-cars. - E-moped sharing by emmy and TIER – e-mopeds will get you from A to B in a relaxed and silent way. - Bike sharing with bikes from nextbike and e-bikes from Lime and TIER. - Comfortably on the road with the cab service of Taxi Berlin. BVG Jelbi is your mobility app for Berlin's public transportation & car- and ridesharing services. To use the wide range of services offered by Jelbi, you also need a cell phone number and, for individual services, your ID and driver's license, which you verify once in the BVG Jelbi app. Jelbi stations are mobility hubs near you, where you can rent, charge, or drop off all our mobility providers' vehicles. And you're ready to go: With the BVG Jelbi app you have access to a fleet of over 60,000 vehicles in Berlin. Whether you need bus, train, scooter, moped, bike, car, or cab services, the boundless mobility of the capital is just a few clicks away. With Jelbi, you have a loyal companion in Berlin. Then Jelbi is also open to you with the same account and you don't need to register again. You only need to register once to take advantage of all Jelbi offers. Use popular means of transport in Berlin with only 1 registration – save precious time! Enter your preferred payment method for billing and choose between credit card, direct debit and PayPal. Keep track of your Jelbi usage in your personal dashboard. No need to search for a vehicle or parking space.