BVG Jelbi: Mobility in Berlin Reviews

BVG Jelbi Reviews

 Published by on 2025-02-11

🏷️ About: The BVG Jelbi app is a mobility app for Berlin's public transportation and car- and ridesharing services. It allows users to access a wide range of mobility providers, including public transport, e-scooter sharing, car sharing, e-moped sharing, bike sharing, and cab service. The app also features a smart route planner, timetable information, and the ability to buy public transport tickets. Users only need to register once and can choose from various modern payment methods.

 Rating 4.6/5
 Safety Score: 62.2/100
 
 Legitimacy Score: 92.3/100
       


Overall Customer Experience 😎


😎 Positive experience
47.8%

🤬 Negative experience
29.1%

🫥 Neutral
23.1%

~ from Justuseapp.com NLP analysis of 84 combined software reviews.

⚠️ Share your Experience & Warn Others


Summary of Customer Reviews (Takeaways): 💎

- Easy to use and buy tickets

- Reduces screen clutter



Read 5 Customer Service Reviews 😠💢

4.6 out of 5
Does not support IDs from EEA countries

Living in Germany as an EEA citizen I don’t qualify for a German ID card, but BVGJelbi stupidly only allows EU IDs. It’s the first time in 10 years living around the EU that I’ve seen a company make a distinction between EU and EEA citizens.

Doesn’t accept US citizens credit cards

Wouldn’t accept American Express or MasterCard. Sent an email and they responded 7 days later, once I was back in the U.S.

Hmmm

Ich kann nicht zahlen. Die App lehnt die Kreditkarte jedes Mal ab.

Easy to use!

Easy to use and buy tickets for the BVG. I had so many different applications for maps and ticket purchase and now that there is this singular one I can reduce my screen clutter.

Danke dir!

⚠️ Share your Experience & Warn Others »
good app but

fares are too high! 3 euro for 2 hours is a scam!!



Is BVG Jelbi Safe? 🙏

Yes. BVG Jelbi: Mobility in Berlin is very safe to use. This is based on our NLP (Natural language processing) analysis of over 84 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for BVG Jelbi Is 62.2/100.

Safety Analysis

85.5% of users say app is Safe 👍
85.5%

9.2% of users say app is Risky 🚨
9.2%

5.3% of users have Some Concerns ⚠️
5.3%


Is BVG Jelbi Legit? 💯

Yes. BVG Jelbi: Mobility in Berlin is a totally legit app. This conclusion was arrived at by running over 84 BVG Jelbi: Mobility in Berlin User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BVG Jelbi Is 92.3/100..

🔏 Privacy & Data Safety

BVG Jelbi collected the following data from you:

  • Data Used to Track You:
    • Identifiers
  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

How was your experience with BVG Jelbi: Mobility in Berlin? Post a Review




Features

- Timetable information

- Smart route planner

- Public transport tickets

- Shared mobility offers

- Cab service

- Integration of various mobility providers, including public transport, e-scooter sharing, car sharing, e-moped sharing, and bike sharing

- Jelbi Stations, which are mobility hubs where users can rent, charge, or drop off vehicles from various mobility providers

- Modern payment methods, including PayPal, credit card, and direct debit

- Personal dashboard to keep track of Jelbi usage and retrieve invoices

- Step-free connections in the route search

- Ability to provide feedback to improve the service.

  Contact Support
Developer:
Berliner Verkehrsbetriebe (BVG) - AöR
Contact e-Mail:
  https://www.jelbi.de/
Website:
🌐 www.jelbi.de
Privacy Policy:
⚔️ https://www.jelbi.de/en/privacy-policy/