Are you having issues? Select the issue you are having below and provide feedback to Keep Health.
- Unable to get notifications to work despite following all the steps and resetting it.
- Unable to access all features it goes to settings then back to time.
- First night it disconnected and had to re-set everything.
- Does not allow to change the metric units of measurement.
- Does not automatically sync to the app, have to open it up and allow the watch to sync to view the info.
- The watch itself is very lackluster in terms of functionality.
My app worked perfectly until I had to reinstall it today and now it won't load, sticks on a white screen with k in the middle and freezes my phone. On the app install screen it says there was an app update on 14/06/22 so I'm assuming it's related to this. I have attempted to uninstall/reinstall numerous times but experience the same issue each time.
my watch isnt connecting even tho I have all thing on i have my Bluetooth on i have tried uninstalling it and reinstalling the app but it's still not working
The alarm does not work
App will only synchronise to 63% then freezes. Have uninstalled and reinstalled 4 times, but it keeps freezing. Rubbish product!
The app wont synchronize, stops at 77% and gets stuck
I bought my watch a few weeks ago and was working perfectly, then it stopped working, tried uninstalling then reinstalling, now won't download properly, just a white screen with k in middle
Will not give me a verification code, pointless purchase of fitness watch
App stopped working on 7 June. Just won't open or has blank white screen. I can see it was updated on 7 June so assume this is the problem but that doesn't help???
Freezing when syncing
Watch was connected to phone fine two days ago now will only synchronise to 77% then gets stuck so not able to use for purpose. Not very happy, only had 1 week.
The App is not working. Can't connect. I've uninstall and reinstall several times but still won't work. My phone is android 12. App has been working OK until today.
Keep Health stopped working it won't load any data
App wont connect to my fit watch, it wont let me log in.
The app kept crashing so I uninstalled it, I downloaded it again but it's not even letting me on to it at all. It keeps saying app it's responding
I can't get the app up ,I have previously but now it won't load
It's running in background what do I do. I can't see the instructions it's too small a print thankyou
No verification code sent
i am losing my patience cant log in asking verification code did anyone got sorted please help
Trying to sign up but it will not send verification code. How do i get code?
It won't let me create an account as it won't send a verification code to my email.
Tried opening my account and will not send me verification code at all,just says reacquairing ,very frustrating
Trying to log in to the app, but will not send verification code either with my account details or as a new account. Most annoying. Will be sending the Smart Watch back to the purchasing company telling them the problem I have been having.
Keep Health App not synchronising data and not connecting well
Keep trying to register but it doesn't send a code? So frustrating 😤!!!!
I have bought a new phone and installed the app again and paired it all okay, but when I click on the data is says must be connected to device?
doesn't seem to be counting steps and not sure how to turn on or address this. New watch so not had any step count
I am unable to create a new account as it does not send a verification code. This is not good enough, how does it work.
The battery percentage has gone missing on my app
Trouble logging in. Same as above
Keep health app requests that I log in. When I do with the correct email it says that it is incorrect. So then I choose the option to create a new account and the app does not send a verification code. I have attempted this dozens of times and it just does not work. :(
Complete guide to troubleshoot Keep Health app on iOS and Android devices. Solve all Keep Health app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 晓青 蔡, developers of Keep Health.
The health data displayed by Keep Health is not used as a medical judgment standard and is for reference only. Keep Health supports synchronizing your health data to Apple Health. this app APP is a software that manages exercise data, sleep quality, and event reminders. It allows users to better understand their physical conditions and set reasonable exercise goals based on their own conditions. Tip: Continue to use background GPS will greatly shorten the battery life of the phone. Please consult your doctor before making a medical decision.