Keep Health app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Connection
49.0%

Not working
18.2%

Something else
15.2%

Crashes
9.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Keep Health Problems 😠👌🔥

- Unable to get notifications to work despite following all the steps and resetting it.

- Unable to access all features it goes to settings then back to time.

- First night it disconnected and had to re-set everything.

- Does not allow to change the metric units of measurement.

- Does not automatically sync to the app, have to open it up and allow the watch to sync to view the info.

- The watch itself is very lackluster in terms of functionality.

  90 Reported Issues: 😵🆘🛟🚨📢

Claire Sloan
2024-10-27

I can't seem to be able to get the app to connect to my watch it keeps kicking me out of the app²

Audette
2024-10-21

app disconnects when I want to make any changes to device. have uninstalled several times.

B.M.W
2024-07-04

Refuses to update. Just returns 'update failed' and continues with 'would you like to update?'

Cindy
2024-06-08

I have the keep health + watch , it is able to answer a phone call , text or messages ?? Also , what is the BLUETOOTH NAME , so I can connect .

Diana Fugate
2024-01-26

There is a new update but when I try to update, it fails. I have Uninstalled the app and reinstalled. Nothing works.

Pauline Bainsfair
2023-11-14

Hello download the app yesterday 13.11.2023, for my smart watch Q19 pro 5633, I wear the watch to bed but this morning it didn't have any data on the sleep bit on the app and today I wanted to change the watch face I downloaded the one I liked and it started to install it but than got to a point and keep on saying failed to send so can you please help I have reset the watch and uninstalled the app and reinstalled it but with the same thing keeps happening failed to send thank you for your help and wait your reply thank you.

Marcy
2023-11-05

How do I enter calorie consumption

April Cross
2023-11-02

Background picture is failing to send I can't change the picture It starts to install then fails to send

Anne
2023-08-02

I have two watches the same but they record steps differently. The older watch records far more steps than the newer model.

Sonia Hicks
2023-07-06

I have had a new phone & my keep health won't let me in. I can't remember my original password. I ask for a code but it will not accept it. My smart watch obviously is not working properly. What can I do.,?

Joan Burns
2023-06-19

My Keep Health app does not record my sleep accurately. How can I fix this?

Deborah
2023-06-19

I cannot get my watch to connect with my I phone device

John
2023-06-13

Sport recording stops after 5 hours, how do I extend the recording time?

Carey Weightman
2023-05-17

Hi I have a new smart watch that uses the keephealth app, the app has installed but whatever I do is annoying set up an account to use the watch - I am always getting a 'your network is unstable' message - I have tried mobile data only, WiFi only, cyber cafes, close proximity to satellite towers, but always the same

PAOLA CAIOZZI
2023-04-24

Good morning. A few days ago I bought an Aswee watch that works with your platform. I registered my username with my gmail account and put a password. Everything works perfect, until I try to share data with Google Fit, at that moment I get the following message: The app tried to access sensitive information from your Google account. To protect the account, Google blocked this access. Please help as it is essential that I can syncronize my watch with Google Fit.

Janet Booth
2023-03-26

Won't record blood pressure on day/ week/ monthly graph why????

Alison
2023-03-25

I can't get the app to open once downloaded to my android

Shannon Williams
2023-03-06

I got myself and my 2 young nephews a watch so I want to have several watches on my app how do I do that?!?!

Rachel
2023-02-22

I've got everything working but messages! I can get messages from non-contacts but not from contacts. Any ideas?

Juan Garcia Velasquez
2023-02-08

I don't know how to put my watch on sleeping mode

Nita
2023-02-03

When I downloaded the app it needed a firmware update but tried now 3 thimes it won't update. This is an android device

Mel Muller
2023-01-17

GPS does not work

Mel Muller
2023-01-17

GPS does not work

James
2023-01-15

As many others have stated, I do not receive the verification code so my device cannot connect to the app. It's obviously a common problem but there's insufficient troubleshooting or support for this app / compatible devices. What a pile of crap / rip off.

Meredith
2023-01-10

Upgrade failed Not receiving messages on my watch

Lynda Jones
2022-12-31

When I try to sync it says device not connected. When I go to add device it says disconnect/unbind tracker from app. When I unpair it and pair it again it just goes through the same thing again in a loop.

Jacqui
2022-12-30

Notifications not being pushed despite connection.

James
2022-12-25

upgrade failed when i try to update the app

Cynthia Meyers
2022-12-22

The summary page of the keep health app is working but when I go to the graphics it's not updating timely Only when I force stop does it update the graphics What am I doing wrong

Mark Turley
2022-12-11

Hello, I am having trouble with my sport record as it will only record 3 days of my walks, can you help please, I have a Redmi 1 phone ( new ) thank you regards mark

Showing 1-30 of 90

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About this app

The health data displayed by Keep Health is not used as a medical judgment standard and is for reference only.  Keep Health supports synchronizing your health data to Apple Health.  this app APP is a software that manages exercise data, sleep quality, and event reminders.  It allows users to better understand their physical conditions and set reasonable exercise goals based on their own conditions.  Tip: Continue to use background GPS will greatly shorten the battery life of the phone.  Please consult your doctor before making a medical decision.