Untis Messenger app not working? crashes or has problems?

Untis Messenger Status

Published by Untis GmbH

Stay connected with the Messenger which is integrated in WebUntis. - Create
chat groups for each student group via WebUntis or UntisMobile - public or
private groups - Anti Bullying: No student to student communication If Untis
Mobile is installed on your device, the access data will be transferred
automatically.

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Common Untis Messenger Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Untis Messenger app on iOS and Android devices. Solve all Untis Messenger app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Untis Messenger iPhone Issues and Solutions

Untis Messenger iOS app crashes, not working, errors
Untis Messenger iOS app network issues
Untis Messenger on iOS has black/white screen

Untis Messenger Android App Issues and Solutions

Untis Messenger has errors/crashing/not working
Untis Messenger server network connectivity issues
Untis Messenger has black screen

Untis Messenger iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Untis Messenger app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Untis Messenger app crashes or not working on Iphone (iOS):

Close and restart the Untis Messenger app on iPhone
Update Untis Messenger app to the Latest Version for iOS
Uninstall and reinstall Untis Messenger iPhone app
Update your iPhone to the latest iOS version

Fix Untis Messenger on iPhone unable to connect to server/internet connection issues::

To resolve Untis Messenger network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Untis Messenger black/white screen (blank screen) on iPhone:

Follow the Untis Messenger iOS app troubleshooting guide Here →

Untis Messenger Android App Issues and Solutions

Fix Untis Messenger not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Untis Messenger app issues:

Force Stop the Untis Messenger App
1. On android, goto "Settings" » click Untis Messenger app. » click "Force Stop".

Update Untis Messenger to the latest version on PlayStore

Clear Untis Messenger App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Untis Messenger app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Untis Messenger.

Fix Untis Messenger unable to contact server/ Untis Messenger internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Untis Messenger » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Untis Messenger » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Untis Messenger on android.

Solve Untis Messenger black/white screens issue on Android:

Follow the Untis Messenger android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Untis GmbH, developers of Untis Messenger.

100% Contact Match

Developer: Untis Mobile

E-Mail: [email protected]

Website: Visit Untis Messenger Website

About this app

Stay connected with the Messenger which is integrated in WebUntis. If Untis Mobile is installed on your device, the access data will be transferred automatically.