Contact Ashley Support

by Ratwurkz

First off, I am reviewing the app itself, and not an order I made via the app and checking the status thru the app. I wanted to look at light fixtures, simple enough. I attempt to use the filter, and to my surprise the filter has Number of drawers? Keep in mind I want to filter for a vanity light,... Show more instead of scrolling through the thousand options of lights (table lamps, floor lamps, pendants, etc). But when the size filter shows RUGS, and 9x12, 2x3, round, runners, oversized, well, you get the idea there are no options to search for vanity lights except to search by keywords only.
The other issue is the amount of white space on my iPhone screen that is wasted and the itty-bitty pictures used for the products. If this is how the marketing department expects to sell
Items with tiny pictures on a large white background and no means to filter properly Such as: lights->vanity->brushed nickel-> 3 lights-> dimmable, one will loose interest quickly and search elsewhere. I’ve tried many times to search your site but have made purchases elsewhere because I gave up pushing the endless SHOW MORE button which hopelessly crashes before I reach the end.

by ReneeNae11

I would like to provide a terrible experience feedback . I understand this pandemic is making things delayed and not disputing no one is doing there job. I purchased an order on May 4th with a deliver date of June 5. The money is already taken out of your account before delivery is confirmed. This ... Show more is considered to be a in store purchase through the app. Yet I’ve been texting a sales person trying to receive updates. I called today to get the information that my furniture will be delivered in two parts on the 10th and 15th. No one has called me to inform me of the new dates. Then was told if cancel will take 30 days for a refund. Every time you call, you are holding for 30 to 40 minutes for someone to answer and disconnect the call. I don’t know if I will get my purchase. I will never purchase from them again after this experience. They keep taking pride with their own manufacturing but that does not change the fact of not providing professional customer services or updates a customer about their order and making the decision for them to keep it while pushing delivery dates back.

by Chrissy!2437

I tried placing an order in the app. I have had successful orders with Ashley using their website, but the app order still said “new” after a week and I hadn’t received a confirmation email. I contacted phone customer support who said they would make an IT ticket to have the order “pushed through” ... Show more and I should check again in 2 days. The order was still “new” after 3 days so I contacted customer support via their text chat service. I was told the order was going to be “pushed through” the following Tuesday. Still by the following Tuesday there was no change. I contacted customer support again and they said they didn’t see my order anymore and if I checked my account again it should be updated to reflect the failed order, “It has been a pleasure: have a wonderful rest of your day!” Then my husband posted a negative review on the Ashley Facebook page and they replied saying they want to help, “what device did we use?” Their reply was that this app does not work with iPhones. The End, very unsatisfactory and disappointing ending.