MyInfo app not working? crashes or has problems?

MyInfo Status

Last Updated on 2024-09-30 by DM Payroll Services

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Common MyInfo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyInfo app on iOS and Android devices. Solve all MyInfo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyInfo iPhone Issues and Solutions

MyInfo iOS app crashes, not working, errors
MyInfo iOS app network issues
MyInfo on iOS has black/white screen

MyInfo Android App Issues and Solutions

MyInfo has errors/crashing/not working
MyInfo server network connectivity issues
MyInfo has black screen

MyInfo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyInfo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyInfo app crashes or not working on Iphone (iOS):

Close and restart the MyInfo app on iPhone
Update MyInfo app to the Latest Version for iOS
Uninstall and reinstall MyInfo iPhone app
Update your iPhone to the latest iOS version

Fix MyInfo on iPhone unable to connect to server/internet connection issues::

To resolve MyInfo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyInfo black/white screen (blank screen) on iPhone:

Follow the MyInfo iOS app troubleshooting guide Here →

MyInfo Android App Issues and Solutions

Fix MyInfo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyInfo app issues:

Force Stop the MyInfo App
1. On android, goto "Settings" » click MyInfo app. » click "Force Stop".

Update MyInfo to the latest version on PlayStore

Clear MyInfo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyInfo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyInfo.

Fix MyInfo unable to contact server/ MyInfo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyInfo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyInfo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyInfo on android.

Solve MyInfo black/white screens issue on Android:

Follow the MyInfo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DM Payroll Services, developers of MyInfo.