ThoughtSpot Status

Last Updated on 2024-09-26 by ThoughtSpot

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Common ThoughtSpot Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ThoughtSpot app on iOS and Android devices. Solve all ThoughtSpot app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ThoughtSpot iPhone Issues and Solutions

ThoughtSpot iOS app crashes, not working, errors
ThoughtSpot iOS app network issues
ThoughtSpot on iOS has black/white screen

ThoughtSpot Android App Issues and Solutions

ThoughtSpot has errors/crashing/not working
ThoughtSpot server network connectivity issues
ThoughtSpot has black screen

ThoughtSpot iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ThoughtSpot app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ThoughtSpot app crashes or not working on Iphone (iOS):

Close and restart the ThoughtSpot app on iPhone
Update ThoughtSpot app to the Latest Version for iOS
Uninstall and reinstall ThoughtSpot iPhone app
Update your iPhone to the latest iOS version

Fix ThoughtSpot on iPhone unable to connect to server/internet connection issues::

To resolve ThoughtSpot network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ThoughtSpot black/white screen (blank screen) on iPhone:

Follow the ThoughtSpot iOS app troubleshooting guide Here →

ThoughtSpot Android App Issues and Solutions

Fix ThoughtSpot not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ThoughtSpot app issues:

Force Stop the ThoughtSpot App
1. On android, goto "Settings" » click ThoughtSpot app. » click "Force Stop".

Update ThoughtSpot to the latest version on PlayStore

Clear ThoughtSpot App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ThoughtSpot app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ThoughtSpot.

Fix ThoughtSpot unable to contact server/ ThoughtSpot internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ThoughtSpot » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ThoughtSpot » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ThoughtSpot on android.

Solve ThoughtSpot black/white screens issue on Android:

Follow the ThoughtSpot android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ThoughtSpot, developers of ThoughtSpot.

About this app

Follow your business right from your iOS device, and get granular insights from billions of rows of data in seconds. With this app Mobile, search & AI-driven analytics is as easy and accessible as your favorite app. Share insights with anyone in your organization, and even access them when you are offline.