OTP-Auth app not working? crashes or has problems?

OTP-Auth Status

Last Updated on 2023-11-19 by Hao Wang

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Common OTP-Auth Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OTP-Auth app on iOS and Android devices. Solve all OTP-Auth app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OTP-Auth iPhone Issues and Solutions

OTP-Auth iOS app crashes, not working, errors
OTP-Auth iOS app network issues
OTP-Auth on iOS has black/white screen

OTP-Auth Android App Issues and Solutions

OTP-Auth has errors/crashing/not working
OTP-Auth server network connectivity issues
OTP-Auth has black screen

OTP-Auth iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OTP-Auth app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OTP-Auth app crashes or not working on Iphone (iOS):

Close and restart the OTP-Auth app on iPhone
Update OTP-Auth app to the Latest Version for iOS
Uninstall and reinstall OTP-Auth iPhone app
Update your iPhone to the latest iOS version

Fix OTP-Auth on iPhone unable to connect to server/internet connection issues::

To resolve OTP-Auth network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OTP-Auth black/white screen (blank screen) on iPhone:

Follow the OTP-Auth iOS app troubleshooting guide Here →

OTP-Auth Android App Issues and Solutions

Fix OTP-Auth not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OTP-Auth app issues:

Force Stop the OTP-Auth App
1. On android, goto "Settings" » click OTP-Auth app. » click "Force Stop".

Update OTP-Auth to the latest version on PlayStore

Clear OTP-Auth App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OTP-Auth app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OTP-Auth.

Fix OTP-Auth unable to contact server/ OTP-Auth internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OTP-Auth » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OTP-Auth » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OTP-Auth on android.

Solve OTP-Auth black/white screens issue on Android:

Follow the OTP-Auth android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hao Wang, developers of OTP-Auth.

About this app

When you've turned on 2-Step Verification and sign in to your account, in addition to entering your password, you'll need to enter the verification code generated by your app on your phone. When you sign in, 2-Step Verification requires a second step of verification to provide greater security for your account. OTP Auth A simple and secure two-step authentication password generation tool that can be generated on our mobile phones. It supports TOTP and HOTP authentication and will protect our account security. Scanning a QR code to add an OTP key requires album permissions and camera permissions.