Orangetheory Fitness Reviews

by Jjatl98

Like the workouts but if your app isnt working, it’s difficult to get a response and while you’re waiting on a response you’re burning through your membership. Personally I couldn’t book classes through OrangetheoryFitness - it would say I have zero classes or not work at all. When I called to book through a live person at the studio, they told me I had to book through OrangetheoryFitness . When I finally convinced someone at the studio to book classes for me, every class was wait listed. Eventually I got a manager to put me in a few classes but OrangetheoryFitness still didnt work.
The studio initially told me to contact app support. App support didnt respond at all or was very slow in responding. When they did respond it was in the middle of the night - usually around 3am. I tried DM on Twitter and IG. Next they were telling me I had 2 profiles and they merged them - that would fix the problem. It didn’t. They told me the 2 profile story 4 or 5 times. After asking to cancel my membership that I was unable to use, I was told that I would have to give 30-days notice. SO FRUSTRATING to be told you have to pay for the past month you couldn't use and the next month that you still can’t use!!!
I called my credit card to dispute the charges and then suddenly app support was able to solve the problem. Given I’ve paid for 2 months, Im going to give it a try but they really should have offered 2 or months of complimentary classes to offset the weeks I burned through not being able to book.

by Aalvareznyc

I’ve generally had an excellent experience with OrangetheoryFitness but lately I have been dealing with a really bad bug on my account that will not place classes back on my availability if i cancel. App support seems completely stumped and customer service at my locations has been either completely unresponsive or passes the buck and says “this is a corporate issue”. I’ve reinstalled OrangetheoryFitness multiple times and still the bug persists. Its been very disappointing to say it nicely….

Through a little research of my own, I’ve been able to book 2 out or the 4 classes I have left in my billing cycle through the old web portal (not customer service nor the location teams made me aware of this, figured it out on my own). Unfortunately, at this point all classes are on waitlist of 10+ people and there is no way ill be able to take all my classes before i have to eat a few. Really considering canceling my membership on principal here. I should not have to eat a bunch of classes because OrangetheoryFitness has a bug. Zero effort has been made to make this right for me by corporate or the local teams. shame, because i enjoy the classes.

by Kristi, Franklin TN

I absolutely LOVE my local OTF crew/fellow members but OrangetheoryFitness is TERRIBLE. Everything worked fine for me for almost a year and then suddenly it would not allow me to book a class, see my standing on a wait list, book beyond billing cycle. I am constantly getting the ERROR OCCURRED pop up. So frustrating. I tried everything to fix on my end as recommended by the front desk crew. I deleted app and reloaded, nothing worked. Then based on tech support I was advised to create a new account using a different email address. I followed the recommendation, lost all of my benchmarks and previous workouts but didn’t make an issue of it, I was glad to be back in control of my own scheduling again. Three weeks later, same issue! Help tickets have been submitted, tech support says the issue is fixed when clearly it isn’t. I DO NOT want to leave OTF but I am at the point of canceling my membership and going elsewhere.

by Zslay23

I am a huge OTF fan. I love the workouts and the sense of accountability being in class gives me. It really is such a unique and amazing way to get in a good workout and also build a community. I was shocked at OrangetheoryFitness having a 5 star review but then read through some of them and realized y’all are just reviewing orangetheory, not OrangetheoryFitness. OrangetheoryFitness is probably one of the worst apps I’ve ever used. It’s constantly crashing. Showing me full classes as “open” so I think I can hop on the waitlist but I get error after error after error. I can’t even tell you how many times I’ve been unable to remove myself from class the night before a workout because OrangetheoryFitness won’t let me. I’m currently writing this review because I can’t get into OrangetheoryFitness to withdraw from my later class tomorrow (I got in from the waitlist for my ideal time tomorrow so need to withdraw from the other but oh, that’s right, I CAN’T)! It keeps telling me I can’t sign in because of an “unsupported URL” - this specific error happens REGULARLY!

Bottom line, I love OTF... but I hate their app. Do better! If OrangetheoryFitness worked the way it is designed to, it would be a perfect system. But it’s not.

by ClevHifi

Like another review mentioned I think the reviews here are about OT and NOT OrangetheoryFitness . OT is an amazing work out and the instructors are great. It’s unfortunate OrangetheoryFitness that is used to enroll in classes robs you of the opportunity to work out. Studio claims to have no responsibility in what OrangetheoryFitness says or does, they only care about the fees they can collect when it fails.

As a result of app issues and with the ‘help’ of app support. In the span of 4mths, I’ve had 1 late cancel when class had long been cancelled and no longer on my schedule in OrangetheoryFitness , used 1 extra class because app said there was a class remaining and finally showed up to a class OrangetheoryFitness shows I’m enrolled in real-time only to find out OrangetheoryFitness must be wrong and the studio didn’t have me on the list.

For the amt OT charges it’s mind blowing how they not able to have a reliable app but hold clients responsible in footing the bill for tech issues. Advice from the studio is since they are not responsible for app issues and it is a separate entity all together we should enroll with them in person or on the phone thereby defeating the purpose of having an app. In conclusion use app at your own risk and don’t look to app support for any support they’re useless.

by Hip Hop Listener

So I’ve been using OrangetheoryFitness for about a week or so along with an Orange Theory premier subscription. It’s got a nice UI, super easy to sign up and cancel classes, and it integrates well with your calendar. The big BUT, and for me it’s a borderline deal breaker for keeping a subscription, is that OrangetheoryFitness continually fails to sync with my Apple Health data. Now I’m a big Apple Watch fan, and I use it all the time to track my workouts and my fitness goals. However, after every OT workout, I have to manually delete OrangetheoryFitness , erase OrangetheoryFitness data, and then re-download OrangetheoryFitness in order for my health data to be updated with the class stats. This is pretty frustrating, as Apple Health integration is a key reason I chose Orange Theory over other studios, and it’s made even more frustrating because as subscribers we’re paying such high prices that there really shouldn’t be any negatives when it comes to customer experience. Orange Theory, if you’re reading this, PLEASE FIX THIS — I want to love you guys but this one feature makes me want to cancel my subscription.

by Arb622

I love orangetheory workouts, but I don’t think OrangetheoryFitness is very user friendly. If you don’t want to agree to their marketing outreach OrangetheoryFitness pops up their notification settings every time you log in, which is annoying AF. If you have multiple studios that you like to frequent and you mark them as “My Studios” all of the gym classes show up on the schedule view. It takes multiple clicks to narrow it down to one studio schedule. On the old app you could easily toggle between gyms on the schedule view. I have had errors multiple times when trying to add to wait lists, also classes are incorrectly showing as Orange 60 when they are actually 3G. I like the challenges and stats info, but even when we do the challenges my gyms don’t always have us put the info in the challenge trackers so the info is spotty at best. I would much rather have an easy scheduling app without all the bells and whistles.

by A Gem In DC

The main problem is there isn’t a confirmation screen when you cancel yourself from a class like it is when you add yourself to a class or waitlist. It would be nice to have the confirmation for all actions to avoid misunderstandings and possible fees being charged. The other day it had me booked in two classes (or so I thought ). So I go to cancel the one class and it looked like it had canceled when it refreshed because it showed the waitlist number fir the class. However, I went back into OrangetheoryFitness the next day and it didn’t cancel the class or as it appeared I was still signed up for two classes. So I emailed the club and they said I wasn’t signed up for either class. And I’m like, but OrangetheoryFitness says differently. I’m taking screenshots of what OrangetheoryFitness looked like in that moment on my end showing me still in both classes. Needless to say, I’m glad I contacted the club so I wasn’t charged $24 (or so I thought I was going to be charged). Please consider adding a confirmation page or email for when someone removes themselves from a class.

by Xyz1294968

My review is for OrangetheoryFitness not for OTF. I love OTF and go regularly. OrangetheoryFitness consolidates stats and connects to your phone which is great. What is very annoying is that the way the calendar and schedule is set up is hard to read. The previous app had it much better where each day had a list of the classes. OrangetheoryFitness has over done the animation features and it’s not as easy to read. The same is for the history section of your workouts. It’s hard to read and unless you use the OT monitor (I don’t) it will only show one previous month of workout history. This is a shame because for me it’s motivating to see how much I have exercised. In the previous app you could see an entire year’s history.

So in a nutshell: app is hard to read, and doesn’t maintain your history. I can see myself incorrectly scheduling a class and messing up my schedule with OrangetheoryFitness. PLEASE adjust! Scheduling on the previous app was much easier!

by Stargirl1776

The classes are very tough to follow. There’s way too much explanation and not enough guidance. Some teachers are better than others. Some just crank the music and leave you lost but others will be clear as to which sections they’re talking to.
I really do love these classes. I wish they had more in class options of levels of difficulty. My first few classes were overwhelming because I didn’t know the terminology and the classes tend to be setup for maximum challenge... not what you’re going for when you’re trying to learn.
I love the accountability factor. Knowing I signed up for a class pushes me to get to the gym rather than hitting snooze. I also think that it’s affordable for what you’re getting. The workouts are set for you when you walk in and I love that the class is mixed with all levels of fitness so you don’t feel like the only beginner.
OrangetheoryFitness is great. I love being able to sign up for classes a month in advance. It’s so much better for me to get my classes on the calendar before I fill my life with all the stuff that kept me from exercise before.

by XCRAZEMCash

OrangetheoryFitness is easy to use, even for travelers. Booking and canceling is easy. If you're traveling, you can see what Orange Theory studios are around you, or you can search an area you're looking at in OrangetheoryFitness , and you can get all necessary contact information.

The body scan info is useful if you're tracking it, and if your studio is using OT Connect, the Treadmill stats are nice.

four stars because the search function is lacking some notable features. Future recommendations include a "previously searched" feature and the ability to select multiple studios at once from the search function, because as of right now, you have redo the search function from scratch Everytime you want to look at a new studio. It's not time consuming, but it is annoying.

by Amigo's Mommy

My husband and I are both OTF members. We love the idea of these fitness classes and the arrangement. OrangetheoryFitness is very convenient as we can join or cancel the class easily. The interactive function with apple health is great! However, we feel OrangetheoryFitness lacks functions to connect to our family and friends. My husband and I live in different cities most of the time and we talked about going to OTF and the splash points we got. It would be wonderful if we can see each other and other friends on OrangetheoryFitness . Maybe create something like what the Apple Watch has, a way to connect with your friends and take challenges together. Or even have an interactive function with Apple Watch and utilize what Apple Watch already has. Just a thought. Overall, we love OrangetheoryFitness .

by Coach2be

The staff and trainers are attentive, friendly and makes you feel like you belong.
Two instructors on the floor would make sense to correct exercise form as they see someone using the wrong techniques. One person can’t catch everything.
I give the staff, environment and structure of program s 5, but I’ve had issues with my account set up and processing of my payment a problem from day 1, so much I was going to quit and thinking of downgrading my account to a two day a week membership. I came here to reduce stress and my stress goes through the roof when I receive emails saying my account payment did not go through and proven that is incorrect or checking in and being told my account has been terminated, again not true. That is my biggest issue right now; hopefully administratively it works out.

by EV&Momsquad

While most people go to the gym in hopes to get leaner, faster, or whatever their goal might be, sometimes you have those days where you don’t know what you should do. Or you are doing it but on auto pilot. This is a genius program where you are getting a trainer, that makes sure you are doing your workout in good form, motivating you during the workout, and you have others that are working out with you. I’m not over crowded by someone too close, or being bothered with their talking (no one is talking, they are breathing; if they are trying to talk to you they aren’t working out hard enough). It still feels like I am on my own with a trainer nearby to help me along when needed. I enjoy it. This wound be great for anyone getting back into work outing out, or someone that needs a little change in their routine. The heart monitors are a game changer for all my workouts!

by Tsierra555

I have been hooked since I first walked in the front door of the studio 4 years ago. I find the workouts to be challenging, and doable.
I never thought I could be this excited every morning to workout but I am. I had both my knees replaced this year and had to take 3 months off, I couldn’t wait to get back. I’m happy to say I have been back since end of September and have been attending at least 6 days and sometimes 7every week.
The things that keep me coming back are the staff from the front desk people who make you always feel welcomed to the amazing coaches who truly want you to be successful. The workouts of course which push you to levels you didn’t think you could attain. Orange Theory Carrollwood is a family of folks who come together to become better versions of themselves.

by MeredithTW

I just started OTF and I’m hooked. I love thee technology, seeing how I’m doing real-time during my workout. Some fitness classes are hard to follow as a beginner but not OTF. The instructor is awesome and there are visuals to help as well. All of the equipment is top notch & the music is all fast & has a great beat to keep your energy up. As soon as you finish your workout your data is entered into your app on your phone AND you get a workout summary email. OrangetheoryFitness also has other workouts you can do at home & there are many challenges OTF has to help you improve your fitness. I am so excited about this new journey with OTF & am even more excited for the 8 week body transformation that I signed up for. If you’ve been thinking about checking it out, DO IT! First class is free!

by Mimi Coli

You can’t just walk in. You have to schedule, and you will still be charged if you don’t show. No excuses, you have to show. Session size limited in order to maintain social distancing and limited to 45 vigorous minutes - 15 minutes of interval training followed by 1/2 hour trainer-led exercise. There are 15 minutes at end of hour for staff to clean equipment. People come in 5 minutes after the scheduled hour so previous session people can leave. Before entry review of COVID symptoms and a temperature checks.

Perfect infection control and a perfect amount of exercise! I feel fabulous, better than I ever did after an hour and a half at an open gym.

by Rachel_C.

I have never been someone who enjoys working out. I used to play sports and be very active in HS/ college and since graduating I have been trying to find the right fitness routine for me. I have had zumba, yoga and other gym memberships but I would just end up wasting money and not going after a month. I have been going to OTF for about 3 weeks 3 times per week and I have not missed a class. I love the environment its competitive but against yourself so its is motivating you to give it your all when you are in there. The staff are so nice and helpful and the trainers are amazing and energetic. This is my first experience with a PT and even though I am working out with a group it feels like I have that personalized attention. Honestly can’t recommend enough and I won’t be able to go back to a normal gym after this but beware it is $$. OrangetheoryFitness is also great because you can monitor your progress and it is super easy to book classes. One suggestion is having a calendar view of the classes as well as the list view. Anyway if you are serious about trying to get in shape this is a great gym to start at!!

by Pilgrimaesha

I have been a member of OTF since they opened up in the local area. I would say roughly 8 years and counting. It’s hard to push myself and train myself, but OTF workouts hold me accountable to doing my exercises. Great workout plans every time I go. I have been frequently attending the Coconut Creek location. I find that they are kind and accommodating. I am a member of another location and every I call the South location, I find that they are also very helpful. Shannon has been extremely accommodating.

If you want to stay in shape or develop an effective fitness lifestyle, I will recommend this high interval training, because you will definitely get your cardio and weight training in. They switch things up, they assist you with your goals and they keep it lively. You will be motivated. Feel no way if you are a newbie! In addition, you are able to track your progress while working out and that “orange” effect is a great achievement-that after burn. It’s a great model and I will recommend to anyone.

by Piccalife

I’ve belonged to many traditional gyms. I would find myself, wandering around waiting for the equipment to become available, or I’d get a drink of water, then maybe wander to the bathroom. After this grueling workout, I’d ‘reward’ myself with a trip to the sauna. Whew! 1.5 hour work out.
Orangetheory is no fluff, I get down to business and get it done. Even at age 57, my results (cuz under their direction, I did the work) are something I’m proud of. For me it’s not just about the physical changes, for me, working out helps purge the negative energy of stress. My last comment, don’t worry about your lack of fitness or your body, everyone is way to busy sweating to focus on anything other then breathing. It’s all about competing against yourself, I just worked to do a little better at the next glass.

by MicheleM!

I don’t go to my home studio much but OrangetheoryFitness forces the home studio to show up on my list. I constantly have to scroll past every class at a studio I rarely go to. I like being able to see more than one studio in the area I am in but I’d like to choose not to have my home studio as a default. Those who travel, split time between homes etc will find this a bit annoying.
It also has a scrolling tab to search by time but if you keep scrolling, it automatically pushes you to the next day and the following at that time which means it is easy to make a mistake and book the wrong class.
It does not ask to sync to my calendar like the old app did. This one does sync when it feels like it.
All in all, I’m not happy with this “upgrade”.

by Ronesha Smith

I never used this version of OrangetheoryFitness because it always glitches. Over this past holiday season I had to call in for most of my classes. This isn’t horrible but what’s the point of having such a flashy app? It looks Great and very inviting compared to the other one but the efficiency is not where it could or SHOULD be. I hope to see in 2020 that this gets better because I’d imagine more attention will be spent on this rather it being divided by the two apps. It would be nice to also see our favorite studios in a list form so we can select the studio and see the classes individually. Currently you either see all the classes on a favorites section or you have to search for the studio to see that individual schedule. I got hope in y’all let’s see some greatness.

by Greenish Brown Female Sheep

Still glitchy at times. For example, the workout histories never refresh on their own, I have to close OrangetheoryFitness entirely and reopen it to see the most recent one. There are also some features that are still not incorporated from the old apps, causing me to still keep them. This includes, for example, my personal stats (e.g. all time class count that I've taken). There are also some design features that are bothersome. For instance, how OrangetheoryFitness opens up to the "base" page. This is annoying as this page is nearly useless and just adds extra screen clicks for me before I can book a class which is poor user interface practice. I am happy that booking classes and workout summaries are all in one place now.

by ~ Sheri

This is the best thing I’ve done for myself in a long time. At the age I’m at (we’ll over 50) I’ve never felt more fit and healthy. I get compliments regularly and love the fact I can play with my grand children at their pace. 😁

Thank you to my coaches on their consistent encouragement, energy and supporting proper form. They make a scary and intimidating place feel warm and welcoming (need to call out the front desk staff too) and make you feel part of the group. That’s a big thing for introverts like me. I use to compare myself to others fitness levels, but not anymore. This is my workout and my gig. I just have friends with the same passion. And they make it fun. I appreciate a full island.

Thank you Orangetheory!

by Tassie R

This place is quickly becoming my favorite place to spend my time when I’m not with family. I never would have believed I’d love the gym as much as I love Orange Theory. The people are amazing! The feeling of being among friends and not at some cold gym is strong. You can never find yourself in a workout rut since the routines are different every single time you go. I feel like the coaches are personally invested in my wellness/fitness journey. The staff in its entirety from the desk to the coaches all know who you are and address you by name. It’s much more initiate than any other gym experience I have ever had. The results I have seen in a very short time are unbelievable. I’m so glad I was “talked into” checking OT out.

by Michele Schweidel

I have been going to Otf for the past 16 mo’s. Every day just gets better and better. I recently had a bad fall off the tread and Coach Brendan was fantastic and the front desk was really helpful. It took a week for me to recuperate but my friends,Coach’s and crew got me back in my zone. . I might be nervous when I’m waiting for a class due to not knowing what the class will be,but at the end Otf is a total body workout. I would recommend Otf to all my friends and family. Thank you Coach Nick and Coach Brendan for all your support. It’s been an awesome ride but everyone knows sometimes I need a little reassurance. I learned never give up, you can, you will, and just be you💪🏻👊🏻❤️

by Maggie Pitbull

Hubby and I joined OTF 3 weeks ago and we love it!!! The energy and positivity help us push ourselves way harder than we ever would on our own. We are former college athletes and are raising teen daughters playing HS club and college D1 volleyball. We love watching them play, but our fitness had fallen off the priority list. We had a regular gym membership, but didn’t really have much of a plan, kind of lame workouts. OTF we just show up and the coaches tell us what to do. We don’t have to think, just push. Very efficient 1 hour workout that changes every day. Everyone in class has their own stations so there is no awkward waiting around to use equipment. I thought I would go a couple times a week, but I’ve already changed that goal to 6 days a week. Even when we are traveling to watch our girls play we can catch a workout anywhere across the country. I feel so freakin great!!!🧡

by Video ❤️er

Orange Theory is my accountability partner, my personal trainer, my motivator, and the reason I feel fit.
Why? This accountability partner never has an excuse to not show up, their always open! The OT app allows you to make it a mind game. It enables you to plan, show up and then gives you measurable results.
Various personal trainers that verbally cheer you on, help you through the finish line.
And after six months, I feel fit. It could be the endorphins that are released, after a hard workout. (If I workout on my own, my mind says I am done, and really my body needs to keep working.) It took a few classes for Orange Theory to become my routine, and now I can’t go a few days without it! ❤️

by DM - Centennial Hills, NV

I was accepting the fact that I was just getting older and just needed to slow down (thats life, right?) all the Grandchildren were grown and going on with their lives. But I knew I didn’t really feel old inside so I needed to do something. My age was defining me physically. Originally, yes lots of aches, pains and stiffness I won’t lie, It wasn’t easy and there were days I felt I can’t go this but I came there with an open mind and with the extreme help and encouragement from the coaches at OTF Centennial they really made me feel “ you got this”. And I’ll mention, I started out doing every exercise with a modification.

by Jloboot2020

I love Orange Theory! The work-outs are always different and work every muscle in my body. I don’t have to think about it.... i just show up and get a great work-out. Cardio, strength, power, endurance and flexibility.

The coaches are motivating and really want to help you meet your goals. You can work at your own level, and the coaches will modify the work-outs to fit your needs and ability. The environment is fun and supportive and can be competitive if that drives you. There are literally some members new to fitness and working out and others who are elite athletes.

I have never had a workout or gym keep my attention. I was always looking for something new and different within 6 months. It’s been almost 2 years at OTF and I’m still motivated and working out regularly. I highly recommend it. Try it out - you WILL like it!