Afterpay app not working? crashes or has problems?

Afterpay Status


I have a problem with Afterpay

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⚠️ Most reported problems ⚠️
Something else
77.8%

Not working
16.7%

Screen
5.6%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Afterpay Problems 🔥

- Pain to use

- Payment declined multiple times

- Overdrafted checking account

- Rewards points not registering

📋 28 Reported Issues:

C
Caroline Palmer 2023-10-21

I use to be able to use my after pay app, it would bring up the card, now it wont bring up the card to purchase instore.

C
Candice 2023-07-28

AfterPay keeps freezing. I have been unable to add the payment method for hours!

C
Candice 2023-07-28

AfterPay keeps freezing. I have been unable to add the payment method for hours!

S
Susan Miller 2023-06-11

App is continuously freezing and unable to use or check my account, has been going on for a while now I may not use this anymore if it is not fixed

J
Jeannetta McElroy 2023-06-06

After pay app is always freezing can't use the online stores and barely buy gift cards this has been going on for months

R
Robin 2023-06-06

App freezes, won't load or allow me to make payments

M
Meri 2023-06-05

The app loads very very slow, it freezes, you tap on one of the stores and I keep hitting it thinking (did I touch it, did it go through).

A
Alicia Hollins 2023-05-28

I'm not able to use the Afterpay Plus card anymore. It loads very slowly and then gives me an error essayed that purchase did not go through, before I am given the opportunity to pay using tap icon. I did notice for some reason my source of payment changed to a different card other thsn my primary account in which I setup afterpay plus. So i changed it back to acct 5040 but it still doesn't work. I am current on all payments and membership. So please advise. I love the convenience of Afterpay Plus card. yet.

A
Anthony Williams 2023-05-25

App keeps loading forever when I try to make a payment. Even after clearing cache and force closing it never completes loading the next screen.

A
Anthony Venabes 2023-05-10

My afterpay app keeps freezing and can't do anything and I have heard a lot of people are having problems with it

K
KAREN HUBBARD 2023-05-03

Afterpay app is not working, running very slow and get a message saying it is not responding. I have uninstalled it and reinstalled and still have the problem. Help!!!!!!!!!

M
Maxwell Maguire 2023-04-29

App freezing up.Says all paidup (not true !! ) Also says "no active orders".l have 9 active orders.Cant shop online or instore.PLEASE FIX.Regards Max Maguire

J
Joel 2023-04-27

After Pay app is running very slow. I have Uninstaller and then reinstalled the app to no avail. Please help.

C
Cara 2023-04-27

What is wrong with the mobile app?? Its not loading or working at all - never had a problem before, I have tried everything to no avail - please help!!

M
Margaret Bryceland 2023-04-14

Have switched to new IPhone but Wallet will not add my Afterpay Card. Can you help. Thank you.

M
Mary 2023-04-13

Just doesn't work anymore. I can open it but if I press any buttons like to look at my afterpay it gets stuck loading sometimes indefinitely. It can take a minimum of 2 minutes to load and a maximum of forever as in it never loads and just sort of gets stuck loading. Problems started after a compulsory update a few months back. Have tried uninstalling and reinstalling a few times and have downloaded all new updates to see if there's a fix but there hasn't been. My phone is a Samsung Galaxy Smart Phone and is around 3 years old. Apps should work on this phone.

K
Keisha Adams 2023-02-20

Trying to pay since yesterday they said Try again today still doing the same thing

N
Nicole Thomas 2023-01-26

the app is telling me that it is time to upgrade and I don't really understand. I have checked my phone and the app for updates and see none. I have a LG K31 android. Does my phone not support this app?

N
Nicole 2023-01-25

I have a stupid Android phone, I'm an apple/iphone user normally but do 2 unfortunate events, I'm forced 2 use an Android now. Anyway, as soon as u open the afterpay app, it automatically freezes & if u happen 2 go 2 a store from within the app, it lags even more. It's 2023, fix your app already, this is so unprofessional

S
Serena Austin 2023-01-07

When trying to use afterpay digital card when device is held over the paywave signalling area, it just beeps twice and says check device. Transaction will not go through. Even with no money already owing and use of multiple linked cards. Still does not work.

E
Earlene Bedsole 2022-12-05

At checkout app keeps freezing up I have tried for an hour.

C
Cassandra Turner 2022-10-03

It’s just thinking about completing the transaction.I’ve tried several times over the weekend,finally gave up.No big deal.

J
James O'Shaughnessy 2022-08-14

I am having 2 problems logging in to Afterpay on my Samsung Smart Phone. 1: The system does not recognise my email address or 2: When it does recognise my email address and password the app just hangs. Up until today, 13.08.2022, I didn't have any such problems. I have done all of the checks my side including checking my internet connection but to no avail. Please assist.

D
Dawn Marie Freeman 2022-07-24

App Freezes up when trying to complete purchase

T
Tania 2022-07-19

wont open

M
Marilyn Leviner 2022-06-28

Cant get app to open

A
A. Clark 2022-06-25

Afterpay crashes when in Jetstar???

H
HAZEL ALEXANDER 2022-04-19

there seems to be a problem with the connection.

Showing 1-28 of 28 reported issues:

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