Afterpay app not working? crashes or has problems?

Afterpay Status

Published by Afterpay on 2022-09-14

Afterpay lets you buy today, get it straight away and pay in 4 simple bi-weekly
installments. Our shop directory lets you browse the latest stores and get all
the shopping inspiration you need.

I have a problem with Afterpay

Are you having issues? Select the issue you are having below and provide feedback to Afterpay.

User reports:
App has problems

User reports 6

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

183.3%

Not working

66.7%

Connection

16.7%

Crashes

16.7%

Reported Issues: 11 Comments

By Nicole Thomas
Jan 26 2023

the app is telling me that it is time to upgrade and I don't really understand. I have checked my phone and the app for updates and see none. I have a LG K31 android. Does my phone not support this app?

By Nicole
Jan 25 2023

I have a stupid Android phone, I'm an apple/iphone user normally but do 2 unfortunate events, I'm forced 2 use an Android now. Anyway, as soon as u open the afterpay app, it automatically freezes & if u happen 2 go 2 a store from within the app, it lags even more. It's 2023, fix your app already, this is so unprofessional

By Serena Austin
Jan 07 2023

When trying to use afterpay digital card when device is held over the paywave signalling area, it just beeps twice and says check device.

Transaction will not go through. Even with no money already owing and use of multiple linked cards. Still does not work.

By Earlene Bedsole
Dec 05 2022

At checkout app keeps freezing up I have tried for an hour.

By cassandra turner
Oct 03 2022

It’s just thinking about completing the transaction.I’ve tried several times over the weekend,finally gave up.No big deal.

By James O'Shaughnessy
Aug 14 2022

I am having 2 problems logging in to Afterpay on my Samsung Smart Phone. 1: The system does not recognise my email address or 2: When it does recognise my email address and password the app just hangs. Up until today, 13.08.2022, I didn't have any such problems. I have done all of the checks my side including checking my internet connection but to no avail. Please assist.

By Dawn Marie Freeman
Jul 24 2022

App Freezes up when trying to complete purchase

By tania
Jul 19 2022

wont open

By Marilyn Leviner
Jun 28 2022

Cant get app to open

By A. Clark
Jun 25 2022

Afterpay crashes when in Jetstar???

By HAZEL ALEXANDER
Apr 19 2022

there seems to be a problem with the connection.

Have a Problem with Afterpay - Buy Now Pay Later? Report Issue

Common Afterpay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Afterpay app on iOS and Android devices. Solve all Afterpay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Afterpay iPhone Issues and Solutions

Afterpay iOS app crashes, not working, errors
Afterpay iOS app network issues
Afterpay on iOS has black/white screen

Afterpay Android App Issues and Solutions

Afterpay has errors/crashing/not working
Afterpay server network connectivity issues
Afterpay has black screen

Afterpay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Afterpay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Afterpay app crashes or not working on Iphone (iOS):

Close and restart the Afterpay app on iPhone
Update Afterpay app to the Latest Version for iOS
Uninstall and reinstall Afterpay iPhone app
Update your iPhone to the latest iOS version

Fix Afterpay on iPhone unable to connect to server/internet connection issues::

To resolve Afterpay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Afterpay black/white screen (blank screen) on iPhone:

Follow the Afterpay iOS app troubleshooting guide Here →

Afterpay Android App Issues and Solutions

Fix Afterpay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Afterpay app issues:

Force Stop the Afterpay App
1. On android, goto "Settings" » click Afterpay app. » click "Force Stop".

Update Afterpay to the latest version on PlayStore

Clear Afterpay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Afterpay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Afterpay.

Fix Afterpay unable to contact server/ Afterpay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Afterpay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Afterpay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Afterpay on android.

Solve Afterpay black/white screens issue on Android:

Follow the Afterpay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Afterpay, developers of Afterpay.

100% Contact Match

Developer: Afterpay

E-Mail: [email protected]

Website: Visit Afterpay Website

About this app

Now you can shop in your favorite stores with this app! Just open Afterpay , see retailers offering Afterapy in stores, and shop confidently knowing how much you are pre-approved to spend. Our shop directory lets you browse the latest stores and get all the shopping inspiration you need. Want it now? Pull out your phone and use Afterpay to shop and keep track of all your orders and your payment schedule. • Browse stores & brands: search for your go-to brands, browse to find new favorites and see brands now accepting this app in stores. If you need to be more flexible with your finances, you can change your payment card for future payments - or even pay off any upcoming installments early - all on Afterpay . New brands are added weekly! Plus, see an ever expanding list of retailers now accepting this app in stores. • Download & sign up: Afterpay is your key to unlocking our shop directory. Use Afterpay to view all your current and past this app orders as well as your payment history. Shop on a budget and still get the latest fashion and beauty. We’re adding new stores every week to give you even more choice. The this app app puts you in control of your spending - it’s alway interest-free, and no fees when you pay on time. • Spread the cost: pay the installment straight away - then the remainder every two weeks. this app lets you buy today, get it straight away and pay in 4 simple bi-weekly installments. You'll pay 25% up front and the rest over the next six weeks. Remember - there’s no fee when you pay on time. this app makes spending responsibly so much easier. Simply tap to purchase. And, you'll take your purchase home today.