Best Buy app not working? crashes or has problems?

Best Buy Status

Published by Best Buy Co., Inc. on 2023-12-28

Now the Best Buy app is more than just great hand-held shopping. It’s your
fast, feel-good companion that can help you have more convenient and possibly
even cooler Best Buy experiences, whether you’re at home, on your way to pick
up, or shopping with us in-store.

I have a problem with Best Buy

Are you having issues? Select the issue you are having below and provide feedback to Best Buy.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

66.7%

Connection

33.3%

Something else

33.3%

Reported Issues: 1 Comments

By Lcw 1 year ago

App is unresponsive/ will not load. Have unistalled and reinstalled app twice, cleared cache just the same... no change noted.

Common dislikes about Best Buy app

- Lack of an option to turn off marketing notifications

- Shopping Cart Saved Items not working correctly

- Glitch in the credit card account part of the app

Have a Problem with Best Buy? Report Issue

Common Best Buy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Best Buy app on iOS and Android devices. Solve all Best Buy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Best Buy iPhone Issues and Solutions

Best Buy iOS app crashes, not working, errors
Best Buy iOS app network issues
Best Buy on iOS has black/white screen

Best Buy Android App Issues and Solutions

Best Buy has errors/crashing/not working
Best Buy server network connectivity issues
Best Buy has black screen

Best Buy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Best Buy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Best Buy app crashes or not working on Iphone (iOS):

Close and restart the Best Buy app on iPhone
Update Best Buy app to the Latest Version for iOS
Uninstall and reinstall Best Buy iPhone app
Update your iPhone to the latest iOS version

Fix Best Buy on iPhone unable to connect to server/internet connection issues::

To resolve Best Buy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Best Buy black/white screen (blank screen) on iPhone:

Follow the Best Buy iOS app troubleshooting guide Here →

Best Buy Android App Issues and Solutions

Fix Best Buy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Best Buy app issues:

Force Stop the Best Buy App
1. On android, goto "Settings" » click Best Buy app. » click "Force Stop".

Update Best Buy to the latest version on PlayStore

Clear Best Buy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Best Buy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Best Buy.

Fix Best Buy unable to contact server/ Best Buy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Best Buy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Best Buy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Best Buy on android.

Solve Best Buy black/white screens issue on Android:

Follow the Best Buy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Best Buy Co., Inc., developers of Best Buy.

100% Contact Match

Developer: Best Buy, Inc

E-Mail: [email protected]

Website: Visit Best Buy Website

51.61% Contact Match

Developer: Best Buy, Inc

E-Mail: [email protected]

Website: Visit Best Buy, Inc Website

About this app

It’s your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you’re at home, on your way to pick up, or shopping with us in-store. Ready when you are. View ratings and 5-star reviews as you browse our huge selection of today’s top tech and toys. Get all the details. Whether you want to pick up in store or have your order delivered to your car, use BestBuy to let us know you’re on the way, and we’ll have it ready. Also find nearby service options and store details - including popular times to shop. Track orders and deliveries. Scan and shop. Use the AR feature to imagine the perfect TV for your home theater. We’ve got tech surprises in all sizes. Browse products available now at stores near you. Now the Best Buy app is more than just great hand-held shopping. Imagine the possibilities. And of course, find all the best deals right here.