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⚠️ Most reported problems ⚠️

Not working
67.6%

Account
11.8%

Login
8.8%

Connection
5.9%

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verkehrsbetriebe Hamburg-Holstein GmbH, developers of hvv hop.


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Developer: Verkehrsbetriebe Hamburg-Holstein GmbH




About this app

In cooperation with the Verkehrsbetriebe Hamburg-Holstein GmbH (VHH), ioki offers this demand responsive transport service, integrated in the HVV fare system. - Brunsbek / Trittau region (Mon-Sun 5:15 a. m. to 11:00 p. m. - City of Ahrensburg (Mon-Fri 4:30 a. m. to 0:30 a. m. ; Sat 5:15 a. m. to 12:30 a. m.  If your destination is outside the ioki service area, your ride will connect perfectly with other means of transport in the HVV Network.  If you do not have a valid HVV ticket, you can buy one before starting your journey, at The surcharge can be paid within the ioki Hamburg app, by connecting your credit card or pay with purchased service credits .  Pay the surcharge directly with your ioki app by linking it with your credit card or purchased service credits.  If your destination is within the same ioki service area, your will be taken there, either directly, or to the closest ioki stop.  To improve your ioki service, please rate your ride.  Important: HVV tickets purchased within the ioki Hamburg app do not entitle to continue with other HVV means of transport.  This can either be your exact starting address or you may be directed to the nearest virtual ioki stop. Now your ride can start.  By pooling rides, ioki can handle several travel requests at once, optimizing service and resources.  Your ioki App will immediately show you which vehicle will pick you up and where exactly your ride can start.  In Billbrook ioki on-demand services are available 24/7 to connect you with 37 stops between Billwerder-Moorfleet and Blaue Brücke.  Create your individual journey with ioki Hamburg and get closer to your destination - comfortably, quickly and safe.  With ioki on demand services, mobility in several HVV areas now becomes even smarter.  Once you have arrived, ioki would be happy to receive your feedback and know if you´ve been satisfied.  Your ioki app enables you to follow your vehicle on its approach to pick you up!!  The demand responsive transport service is integrated into HVV network fares.