Global Blue Status

Last Updated on 2026-05-11 by Global Blue Marketing Services Ltd

I have a problem with Global Blue

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Most reported problems

Connection

66.7%

Something else

33.3%

Emilio 2024-03-18

I can not sign in to the app. It keeps messaging that the passport number has been taken.

Showing 1-1 of 1 reported issues:

Common Global Blue Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Global Blue network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Global Blue App
1. On android, goto Settings » Global Blue » click [Force Stop]

Clear Global Blue App Cache and Data:
1. On android, goto Settings » Apps » Global Blue » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Global Blue.

On android, goto Settings » Apps or Manage Apps tab.
Click Global Blue » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Global Blue » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Global Blue

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Developer: Global Blue Marketing Services Ltd

Jul 11, 2026, 12:09 PM
a Windows user from Copenhagen, Denmark reported problems with Global Blue : Connection
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