Global Blue app not working? crashes or has problems?

Global Blue Status

Published by Global Blue Marketing Services Ltd on 2023-07-13

The SHOP TAX FREE app is free with everything you need to shop the world in the
palm of your hand. You can now confidently find, shop and refund on your mobile.

I have a problem with Global Blue

Are you having issues? Select the issue you are having below and provide feedback to Global Blue.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

100.0%

Something else

33.3%

Reported Issues: 1 Comments

By Emilio 1 month ago

I can not sign in to the app. It keeps messaging that the passport number has been taken.

Common dislikes about Global Blue app

- Registration process must be completed on the website

- Virtual card is not integrated into Apple Passbook

- Glitch with updating address and password expiry date

- Poor customer service from Global Blue

- Tax-free forms take a long time to be refunded

Have a Problem with Global Blue - Shop Tax Free? Report Issue

Common Global Blue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Global Blue app on iOS and Android devices. Solve all Global Blue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Global Blue iPhone Issues and Solutions

Global Blue iOS app crashes, not working, errors
Global Blue iOS app network issues
Global Blue on iOS has black/white screen

Global Blue Android App Issues and Solutions

Global Blue has errors/crashing/not working
Global Blue server network connectivity issues
Global Blue has black screen

Global Blue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Global Blue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Global Blue app crashes or not working on Iphone (iOS):

Close and restart the Global Blue app on iPhone
Update Global Blue app to the Latest Version for iOS
Uninstall and reinstall Global Blue iPhone app
Update your iPhone to the latest iOS version

Fix Global Blue on iPhone unable to connect to server/internet connection issues::

To resolve Global Blue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Global Blue black/white screen (blank screen) on iPhone:

Follow the Global Blue iOS app troubleshooting guide Here →

Global Blue Android App Issues and Solutions

Fix Global Blue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Global Blue app issues:

Force Stop the Global Blue App
1. On android, goto "Settings" » click Global Blue app. » click "Force Stop".

Update Global Blue to the latest version on PlayStore

Clear Global Blue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Global Blue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Global Blue.

Fix Global Blue unable to contact server/ Global Blue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Global Blue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Global Blue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Global Blue on android.

Solve Global Blue black/white screens issue on Android:

Follow the Global Blue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Global Blue Marketing Services Ltd, developers of Global Blue.

100% Contact Match

Developer: Global Blue Marketing Services Ltd

E-Mail: [email protected]

Website: Visit Global Blue Website

61.54% Contact Match

Developer: GLOBAL TAX FREE CO. LTD.

E-Mail: [email protected]

Website: Visit GLOBAL TAX FREE CO. LTD. Website

About this app

It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card. Designed as the best-in-class tax free shopping companion, GlobalBlue provides a seamless and personalised experience at every stage of your tax free shopping journey. The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations. You can now confidently find, shop and refund on your mobile. GlobalBlue is now available in English, Russian and Simplified Chinese. • In app alerts e. g.