Are you having issues? Select the issue you are having below and provide feedback to Hopp.
- Requires personal information
- Stranded user far from hotel
I was told the scooter was reserved then I was asked for 2.50 euro payment. The scooter never moved and now the app is blocked for me.
App keeps crashing and wont let me end ride
Get a " payment failure" msg. Not able to pay. Have added two functional credit cards. Still no success. Had to walk back home ... no joy!
After a 8-10 min ride I tried to click end ride. I tried this for the app not to end the ride and keep taking money from my account. So I reset the app, only for it to log me out completely and not let me log back in. I had Wi-Fi and it wouldn’t let me log in to end my ride so it kept taking money out my account. After an extra Half an Hour of trying to log back in I just have up and just left it on. despite it still taking money out of my account. I honestly believe this was done on purpose to scam money out of me and is honestly disgusting. Hopp NEED to have a more secure app or need to STOP SCAMMING PEOPLE because luckily I hadn’t had a lot of money in my account for them to scam me out of, but that wont be the same for others. My opinion is DONT USE HOPP BIKES. Because once you think they are reliable, THEY WILL SCAM YOU!!!!!!!
Complete guide to troubleshoot Hopp app on iOS and Android devices. Solve all Hopp app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aranja, developers of Hopp.
Downtown often has a surprising amount of traffic and full parking. With this app, you can ride on the pavement and bike lanes and skip the traffic. Enjoy the sights and sounds of our friendly city. There is no better way to experience the city than with an electric scooter. You'll soon notice a ton of fun things you'd otherwise miss in a car. Breathe in the fresh air. Get where you're going, and park right outside.