Firefly Health Reviews

Firefly Health Reviews

Published by on 2025-02-17

🏷️ About: With the HIPAA-compliant Firefly Health app, patients can connect directly to a certified doctor or nurse practitioner quickly through chat or video. You’ll have access to a dedicated care team that works to help you be your healthiest you.


       


Overall Customer Experience 😎


🤬 Negative experience
49.7%

😎 Positive experience
36.1%

🫥 Neutral
14.2%

~ from Justuseapp.com NLP analysis of 91 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy and quick appointment scheduling process

- Convenient and time-saving compared to traditional doctor visits

- Caring and attentive medical professionals who prioritize patient well-being

- Health coordinator follow-up to help with health goals and accountability

- User-friendly app with easy navigation



Read 13 Customer Service Reviews 😠💢

4.2 out of 5
Efficacy of healthcare inhibited by lab outsourcing and linear approach to healthcare

The Firefly team was incredibly nice in my two+ years with the practice. I loved being able to do virtual visits with no commute or waiting room when I had an easy to solve problem or question. They were responsive to text messages and always kind and compassionate.

Prospective patients should be aware that their virtual model means they outsource any labs. I found quest diagnostics to be ok for blood work but they messed up other labs and were inconvenient in terms of location for me and have no phone number to call if you have questions.

I found it difficult to get timely appointments with my primary care doctor.

The lack of physical location meant that testing that couldn’t be done by Quest required referrals to specialists that add time and complexity.

I had an ongoing health issue that was tackled in a linear fashion that added weeks to the process because we tried one thing after another instead of testing for multiple issues right away.

I ended up switching practices and my nee doctor ordered a SIBO test to be overnighted to my house instead of having me wait weeks to see a GI specialist and I am finally on the road to recovery after a positive test result came back.

I expect that Firefly will continue to evolve their services to better utilize at home testing options and have faster referrals and a network of specialists since they closed their watertown location and went fully virtual, but I encourage patients to think about whether a virtual practice that outsources everything is the best fit for them.

They are great people working to advance the way we use technology for medical care but there are some things that would be much more easily addressed in person.

Convenient

Video visits is convenient for most ailments. Scheduling appointments is also extremely convenient. Nurse’s followups are easy and very helpful. If bugs are fixed for signups, I think this is much nicer than the old systems. It definitely facilitates communication between the patients and healthcare professionals.

Great app, great care team

It took two minutes to get started and schedule my first appointment and I was able to meet my new doctor the same day. I would have had to wait over a week with my previous doctor. I’ll be sticking with Firefly.

MM Dr G

The best!

Gail Gervais

Very easy to navigate

Great App & Service

App works great! Really great, caring group of medical professionals.

Best care ever

Great app and terrific practitioners who are always at the ready to engage. “Welcome to the future, Mr. Bond.” Firefly Health is the best.

Very convenient

Was a breeze to onboard to firefly and schedule a video appointment

Helpful health journey

Health coordinator followed up with me to check in on my health goals. Very motivational and helps keep me accountable!

Fantastic service and app

It’s great to see such an amazing service and app launch. I can’t recommend this team highly enough!

The way healthcare should be

Simply amazing. Great app, great doctors. I am a doctor and this is truly how healthcare should be. Hard to imagine ever going back to the antiquated traditional model.

Great first experience with virtual care

It’s been hard to make time for dr visits. Found Firefly to be convenient and a better experience than I expected. So far so good.

Amazing

Best experience I’ve had with any provider! They’re easy to talk to, easy to interact with, and you can tell they actually care about your well-being.



Is Firefly Health Safe? 🙏

Yes. Firefly Health is very safe to use. This is based on our NLP (Natural language processing) analysis of over 91 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.2/5 . Justuseapp Safety Score for Firefly Health Is 42.1/100.

Safety Analysis

75.6% of users say app is Safe 👍
75.6%

16.3% of users say app is Risky 🚨
16.3%

8.1% of users have Some Concerns ⚠️
8.1%


Is Firefly Health Legit? 💯

Yes. Firefly Health is a totally legit app. This conclusion was arrived at by running over 91 Firefly Health User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Firefly Health Is 58.6/100..

🔏 Privacy & Data Safety

Firefly Health collected the following data from you:

  • Data Linked to You:
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Identifiers
    • Diagnostics
    • Other Data

How was your experience with Firefly Health? Post a Review




Features

With the HIPAA-compliant Firefly Health app, patients can connect directly to a certified doctor or nurse practitioner quickly through chat or video.

You’ll have access to a dedicated care team that works to help you be your healthiest you.

Continuous, proactive, and highly-personalized primary care—at NO additional cost to you.

We cannot take Medicare, Medicaid, or MassHealth today, but we are working on it.

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