Contact Axos All In One Support

by S11EW777

I have had AXOS for almost two years. In the beginning AXOS seemed fine. Recently every time I try to log in I get the message “server error” and my balance says 0. Which is very wrong. When I would call for help I would get a customer service agent within a few minutes who I could understand clearly and vice versa now the language barriers are ridiculous I don’t know where they have out sourced their CS to but it’s really horrific. They charged back 3 legitimate transfers I made and over-drafted my account. ( one of them was a refund check I deposited from another BANK a check written by a bank to me they did not honor ( they did at first then pulled the money) after they put in my account they pulled the money out 3 days later) I am having to back-peddle and put money in the account I am closing again. The reason I am closing is that they don’t work with EXPERIAN BOOST! None of the bills I have been paying for 2 years for my phone, gas, water, energy, etc are able to help my credit AT ALL!! I am so mad. I opened a new bank account an month ago with a legitimate bank that EXPERIAN recognizes and I am already boosting my credit with the bureaus. Be careful with the fintech banks they are not really banks!!! Also NO ZELLE! Which was a problem for rent payments I had to go through Venmo which took 10 days to move every month. BEWARE!!!!

by DMeister5888

I signed up for Wisebanyan a long time ago and I loved the simplicity of the app, the goal based portfolios, and ease of applying different investment strategies. The new app is a cluge, adding and editing portfolios seems to barely work if at all, there’s a new management fee, and now instead of the sleek simple look my eyes are accosted by what appears to be a big banking app with ugly ads. Wisebanyan made investing simple and fun, using this app is like taking 5 steps backward to e-trade of the early 2000s.

It just never worked well after Axos took over, it implied all the cool roboinvesting tools like formulas I had used in Wisebanyan were still available to me in the new app, but all the buttons would do is take me to the old Wisebanyan website and throw an error. After trying to live with it for a year or so I finally rolled over my accounts to Betterment to get the kind of service I loved in the first place. However, even that process was clunky and I had to constantly reach out to support to get my money out of my accounts, usually weeks after I made the request thru the app I would reach out and someone would get back to me “apologizing for the inconvenience” and then doing what the app should have done automatically.

In summary, Robomanaged investment accounts thru this app are completely broken, look elsewhere!

by Hidden Titan In My Pants

Please pick or choose any other bank out there besides this one. This bank has been nothing but stressful for me ever since they bought out the BOFI bank. *They made a change that they feel buying lottery tickets is considered gambling and they wont allow you to buy any kind if lottery tickets.. by the way… they did this overnight and told no1 about the change. You find our by buying your weekly tickets at the store to be told your card is declined! *Not one English speaking representative in any department, trying to understand their answers to your questions is almost impossible! *They changed the 3-day-hold on deposited checks to a 5-day-hold and when u call them and say, its been 5 days, where’s my money?? They say they have up to 7-days to hold it. *Here’s the fun kicker with that one! Think they have a secret department that decides when to release your deposited checks into your account because, ive seen my work check sit for 7 days before being released and then a few days later, I’ll deposit a smaller checks that will get cleared within 24hrs!!!! This bank is soooooo dreadful deal with. Save yourself the hassle and either leave this bank or signup with someone else! Like Chime or Capitol one 360 ( P.S. this bank does not pay you 2 days early like most banks out there )