Contact Wirex Support
Published by Wirex Limited on 2023-12-23 About: Download the Wirex app today and discover seamless and secure ways to store,
buy, exchange, spend and earn variable interest on crypto and traditional
currency at competitive rates available.
Open an account in minutes
Used by 4.
How to Contact Wirex Customer Service/Support
Listed below are our top recommendations on how to get in contact with Wirex: All-In-One Trading App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wirex: All-In-One Trading App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
23.26% Contact Match
Developer: Wirex
E-Mail: [email protected]
Website: Visit Wirex Website
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Reported Issues: 6 Comments
By Caroline
1 year agoHi, I ordered a Mastercard on Oct 18th and received a message on Oct 25th asking me to activate my card. But the problem is I have not received it. Is it normal? Thanks for confirming the card has been sent using my email address. I have a few friends who are interested in setting up their account but wait for my feedback to confirm if you are a good option or not. Thanks in advance for your help, Kind regards, Caroline
By Phes
2 years agoEven on their wirexapp.com/help/request/create, the upload doc. has errors, basically it might be blocked to have us out of reach to them from every corners. How can a big company like such can treat their customers like this?
By Phebe
2 years agoI have not received my refunds into my Wirex acc from my merchant made in May, and till this very day 7-wks on, nothing happened and heard nothing from Wirex which is likely to do with issues of some changes for transaction alongside others. How can I contact them effectively and humanly? Also, when they cancelled our Visa card, they never transferred my remaining balance to my new Master card account. Theres been silence since and after many emails back and forth repeatedly asking and giving required info. So I have 2 separate funds here and there stuck with them. Nowadays they seem avoiding us customers at all costs by getting rid of the online support so all the "real" humans are gone from the company???
By Eldridge Grayson
Warning!!!’
I have had this app for around 2 months I think and I added money on it thinking I could use the app but that’s not how they work. Customer service is a joke. I can’t activate my card. And I can’t send crypto anywhere. And if you try getting ahold of support there chat bot will not let you type in to the text box it just keeps you going in a cycle and not once have it led me to customer service. Long story short they took my money and never gave me access to it I can’t spend it no where bc there no option. And they say on chain blockchain is up and running but you can only receive. They cheered me out my money and I’m going to the surgeon General with it. After I talk to apple and google one about this app that gives you miss direction. Where’s the transparency ercy
By Stanley E Oveield jr
Don’t do it!!
Wirex has blocked my account for no reason. They stole all of the money that was in my account. When I contacted them first they were emailing in English until I asked about my money and they started emailing in German which I obviously cannot understand. They are playing some game. I need a refund of all the funds in my account but they will not help. Every message I get is from another member of their team. They do not take the time to read the previous messages and literally just continue to ask why I’m writing and to provide more details. Even after I am responding with detailed responses. This is the worst financial institution I have here seen. Wish I had never used them in the first place. Don’t get your money stolen.
By ayecece2002
Terrible.
I finally get my email confirmed after they keep telling me to install the app to continue, I set my password and everything and then they tell me to set a “hint” just Incase I got locked out and they want to verify it’s me .. I type in my hint and everything, then I go to submit it and they tell me “ No special characters, spaces, or regular letters can be used, only Latin letters “ at this point I’m confused and try to google some copy and paste Latin letters and it still doesn’t accept or recognize it. Do NOT install this app, it’s a complete and utter waste of time. 20 minutes of my life I won’t get back. I’d rather use PayPal or Venmo over this non functioning app!
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