Contact Banner Health Support

by BannerUser

After a fruitless, wasted hour of trying to 1) renew a prescription and failing that 2) send a message to my doctor directly about renewing said medication, I have noted several glitches that currently make this app (and the old one, too) unusable.

The first field in each case is required: who I’m contacting. However, after I type two characters as suggested, my doctor isn’t listed. If I try to type the first name and a space so I can enter the last name, oops, the app won’t let me put in a space! Major fail from the beginning of the form. Giving up on getting my meds renewed, I tried to message my doctor directly. Surprise! I can’t put in a space or get the app to suggest my doctor over here, either.

The last time I used the old app, these functions worked like a charm. Now neither app works. What happened? Please fix these glitches so I can use the new app and get a good outcome. Thank you.

by Loves Lists & Organizing Stuff

Please either FIX the MyBanner portion of the app or bring back the old app. I have uninstalled and reinstalled, rebooted, etc. to try to fix the problem and it still takes almost a minute to logon, once logged in the app is SO slow! I click on whatever selection I need and it takes forever to load (IF it loads at all). Because you have to click on multiple items to get to the selection needed, what used to take two minutes takes 15-25 minutes!!! Somethings NEVER load or the app times out, so now I have resorted to replying to my last message to the appropriate provider to contact them and requesting a call back. I have not used any of the other features as they were all available on the Banner website. Fix please!!!! Providers are no longer available via phone and now this app is useless! Dissatisfied

by Jphx

Between the app and the data available to it, this can be a difficult way to get information. My experience in the computer field tells me this was written around the data instead of what a user might want to do. In my case, I wanted test results, but finding those is not straight forward, in fact, I’ve gotten to pages that I cannot find again and pages that link to themselves, which is lazy programming.

Medical history is incomplete, with 11 year gaps in data, as if random bits of information is being reported.

These apps should be written from the perspective of what the user does most frequently without having to drill down through a hierarchy that makes sense to the programmer but not to a layperson.