Are you having issues? Select the issue you are having below and provide feedback to Heges 3D Scanner.
- Quality of scans taken through this app is disappointing
- Scan automatically quits when trying to scan multiple sides of an object
- Not suitable for 3D modeling or printing
Complete guide to troubleshoot Heges 3D Scanner app on iOS and Android devices. Solve all Heges 3D Scanner app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Marek Simonik, developers of Heges 3D Scanner.
Contact e-Mail: [email protected]
To protect people with unsupported devices from buying it (more details at the bottom of this text). - Available only for the iPhone X, XS, XS Max, XR, 11, 11 Pro, 12, 12 Pro, 13, 13 Pro, 14, 14 Pro and iPad Pro with TrueDepth camera and/or LiDAR sensor as an In-App Purchase (Why? Read more at the bottom. - Share exported models e. g. - You can scan in pitch-dark environment and use Heges as a night vision camera! - To get the most accurate scans, you must use the selfie FaceID camera with 0. - The selfie FaceID camera is much more accurate than LiDAR (approx. - Use the selfie FaceID camera for scanning fine details (up to 2 millimeters accuracy with FaceID and 0. - Use LiDAR for scanning large areas (e. g. houses, hallways, rooms, etc. But not all iPhones/iPads have the FaceID camera, so Heges3DScanner needs to check if your device has FaceID before it allows you to buy Heges3DScanner . To get best scan accuracy, consider using any iPhone 12 or older with FaceID. = Why don't you make Heges3DScanner paid on Heges3DScanner Store? Heges needs the 3D-sensing selfie FaceID camera to be able to capture 3D scans. A NOTE FOR iPHONE 13 and 14 USERS: The iPhone 13 and 14 lineups introduced new TrueDepth (FaceID) camera designs, which produce lower-accuracy results compared to older devices. Heges3DScanner Store does not allow developers to check if your iPhone/iPad has FaceID, so the only way to check is if you download and open Heges3DScanner . Create 3D scans using the 3D camera (FaceID or LiDAR) of your iPhone 14, 14 Pro, 13, 13 Pro, 12, 12 Pro, 11, 11 Pro, XS, XR, X or iPad Pro! It's for protecting people with unsupported devices. (I wish I could make it paid directly on Heges3DScanner Store. On older devices, you can use the ordinary camera mode or the Screen Sharing feature. The scanner isn't perfect and can fail when moving too fast or scanning a challenging environment (e. g. glass surfaces cannot be captured due to the nature of the TrueDepth sensor). Once you open Heges on your device, it will check if your device is compatible and if isn't, then you will not be able to buy it. Heges3DScanner is *PAID* up-front. Export scans into STL, PLY, OBJ, GLB (glTF), share them and more. Why the annoying In-App Purchase? Why is it free-to-download then? If you have any questions just drop me an email at support@hege. sh and I'll be happy to help you :)!