POPGuide app not working? crashes or has problems?

POPGuide Status

Last Updated on 2024-10-25 by Vox S.p.A.

I have a problem with POPGuide

Are you having issues? Select the issue you are having below and provide feedback to POPGuide.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
31 User reports:
App has problems

User reports 31

⚠️ Most reported problems ⚠️

Not working

40.6%

28.1%

Connection

12.5%

Crashes

9.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of POPGuide Problems 😠👌🔥

- Bought Doge Palace guide with irrelevant texts and floor plan not matching reality

- Poor performance on iPhones 5, 5s and 7

1 Reported Issues: 😵🆘🛟🚨📢

Hsun-Yen Wu

2023-03-20

Hi, I cannot login with the given credential. My phone is pixel 7.

Showing 1-1 of 1

Have a Problem with POPGuide? Report Issue

Common POPGuide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot POPGuide app on iOS and Android devices. Solve all POPGuide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

POPGuide iPhone Issues and Solutions

POPGuide iOS app crashes, not working, errors
POPGuide iOS app network issues
POPGuide on iOS has black/white screen

POPGuide Android App Issues and Solutions

POPGuide has errors/crashing/not working
POPGuide server network connectivity issues
POPGuide has black screen

POPGuide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever POPGuide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix POPGuide app crashes or not working on Iphone (iOS):

Close and restart the POPGuide app on iPhone
Update POPGuide app to the Latest Version for iOS
Uninstall and reinstall POPGuide iPhone app
Update your iPhone to the latest iOS version

Fix POPGuide on iPhone unable to connect to server/internet connection issues::

To resolve POPGuide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix POPGuide black/white screen (blank screen) on iPhone:

Follow the POPGuide iOS app troubleshooting guide Here →

POPGuide Android App Issues and Solutions

Fix POPGuide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent POPGuide app issues:

Force Stop the POPGuide App
1. On android, goto "Settings" » click POPGuide app. » click "Force Stop".

Update POPGuide to the latest version on PlayStore

Clear POPGuide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "POPGuide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch POPGuide.

Fix POPGuide unable to contact server/ POPGuide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click POPGuide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got POPGuide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch POPGuide on android.

Solve POPGuide black/white screens issue on Android:

Follow the POPGuide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vox S.p.A., developers of POPGuide.

Verified email ✔✔

E-Mail: mobile-support@voxtours.com

Website: 🌍 Visit POPGuide Website

Privacy Policy: https://popguide.herokuapp.com/privacy_policy/4

Developer: Vox S.p.A.

About this app

You can enjoy hundreds of points of interest and an array of fascinating itineraries in each city, all in offline mode. · Geolocalization and navigation offline along the best walking, bus, tram and river routes. · Distance and estimated travel time available, by foot or by car. · Point of Interest audio commentary given by native actors portraying famous local historical figures. · The audio commentary is a mix of fascinating storytelling, nit-bits of trivia you're unlikely to find anywhere else and historical information, and each piece lasts a maximum of 3 minutes. To avoid unnecessary GPS tracking draining your battery, make sure that you disable the location function of your device whenever appropriate. this app is an interactive destination, mapping and audio app that allows self-guided sightseeing experiences in over 150 cities worldwide. While enjoying this app outdoors, it will first track your current location then navigate you to the POIs of your choice. The continued use of GPS running in the background can dramatically decrease battery life.